Regional Operations Manager, New York

Company: Richemont
Location: New York
Posted on: September 21, 2023

Job Description:

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment!
Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise.
At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. Do you have a passion for High Jewelry, Art & Culture? - Do you have experience with luxury products in your past? - Do you have strong attention to detail and thrive in a fast-paced environment? - If so, we'd love to get to know you! Role Overview The Regional Operations Manager is responsible for overseeing day-to-day operational effectiveness of New York region and retail stores, as well as developing and leading the operations strategy for the region by partnering with the Director of Operations, Regional Directors, and in-store Operations Managers/Boutique Directors. The scope of the role includes but is not limited to inventory control, operations team recruitment and development, onboarding and training, asset protection, policy and procedures enforcement, and store planning projects. -This role reports to the Regional Director, Northeast and is based out of New York City. Responsibilities

• Ensure all operational policies and procedures are kept up to date. Develop strategy to measure and ensure all employees are trained in these operations policies. Ensure all policies are enforced by Management throughout the region. Ensure stores are audit ready at all times, preforming in store audits to ensure compliance.
• Oversee stores controllables, store expense budget and ensure accurate records. -
• Ensure proper procedures are being met regarding cash, credit card tax exempt, wires.
• Support Retail teams with the coordination of inventory, cycle counts and investigations. Performs audits across region to ensure compliance is being met. Provide support and training to stores as it relates to proper inventory preparation/audit presentation. Reiterate and support the corporate directives regarding inventories and cycle counts and audits.
• Support the retail teams with the interviewing and hiring of operations staff throughout the region. Support Boutique Directors with performance management of Operations staff, making recommendations when necessary and supporting Management with performance management when needed. Work to develop clear succession plan for operations function.
• Collaborate and support Asset Protection department in all areas of risk management, physical security, employee issues, store cash controls, inventory management, inter-store communication and audits.
• Evaluate operations in the region on a regular basis and make process improvement or simplification recommendations to reduce workload for the stores and ensure standards are maintained. -
• Support region on training of new system rollouts and new store openings. Qualifications
  • Strong working knowledge of Windows environment, Excel, PowerPoint. -
  • Experience in Luxury sector is a plus. -
  • Strong Project Management Skills -
  • Strong Interpersonal & organizational skills. -
  • 7 Years of experience in retail operations.
  • Some travel required within the Region. Currently, we are not sponsoring work visas. Applicants must have valid work authorization for employment in the USA. Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted. More than a job---it's an experience! If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development. The recruitment process: Please complete an application on the Richemont Career Site. - Selected candidates will be contacted by the HR team for an interview. #Bloom with VCA Expected Salary Range: $100K - $115K Salary will be negotiated based on relevant skills and experience.
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Keywords: Richemont, New York , Regional Operations Manager, New York, Executive , New York, New York