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Account Manager

Company: Orange Business
Location: New York
Posted on: September 21, 2023

Job Description:

Company mission statement

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

About the role

The Account Manager drives growth in revenue, margin and the number of services/solutions by increasing customer satisfaction and developing strategic relationships to align solutions to customer's Business and IT initiatives; develop and manage the professionalism, best practices and deliverables for each member of the extended account team, in order to distinguish Orange from other partners.

  • Develop an account team score card in each discipline to level set the key deliverables, expectations, and success criteria for a satisfied customer.
  • Understand the client's business and IT strategy; map these requirements to industry trends, as well as with existing customer requirements where Orange solutions have helped provide value.
  • Organize a communication plan to track progress and development. This will include tactical meetings, monthly executive review meetings and quarterly strategic business review workshops.
  • Champion customer internally to improve processes and grow revenue.
  • Create a resource engagement plan to ensure visibility of Orange within the client's organization. The intent is to make Orange a widely known partner, as organizations tend to leverage existing relationships.
  • Develop and lead a tactical and strategic plan for the extended account team including regular meetings to track progress.
  • Grow the revenues year over year in line with targeted Orange Solutions
  • Show consistent performance and service delivery in order to leverage customer references.
  • Prepare and present potential deals through the deal management approval process (DAC) About you

    knowledge and abilities

    Ability to:
    • engage and partner with customer and internal staff as required.
    • work in a virtual team environment.
    • identify and qualify revenue generating opportunities
    • draw upon experience and relationships to gain access to new accounts. education, qualifications, and certifications
      • Degree in Business, Finance or other relevant field (or equivalent)
      • Other (Desirable):
      • Membership in related professional organizations
      • Certifications /accreditation in relevant areas experience
        • 3 to 5 years experience in consultative selling and relationship management within multi-national companies
        • Experience selling communications solutions and value add services
        • Proven track record in sales of quota achievement
        • Experience selling to, and management of, customers with managed services in the areas of WAN, LAN, Hosting, Messaging, Security, VoIP, infrastructure management, mobility, outsourcing/out-tasking
        • Understanding of the industry sector and key customers in that sector inclusive of related strategies and business challenges
        • Partnering with software, hardware and consulting vendors, who have a multi-national customer base.
        • Financial - This position has revenue, margin, and order targets based on account assignment

          Additional information

          The benefits of being Orange

          Because Orange Business Services hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

          --- Health coverage for you and your family through medical, dental, vision plans
          --- Financial protection through disability, life, accidental death and dismemberment, and business travel insurance
          --- A 401(k) plan with company match
          --- Tax advantages through a health savings account, health and flexible spending accounts that allow you to pay for specific health-care and dependent care expenses with pre-tax dollars
          --- To help you manage your work and life needs we offer an employee assistance program, adoption assistance, tuition reimbursement, a healthy living reimbursement program, and a group legal service plan
          --- Homeowner's, automobile, critical illness, accident, hospital indemnity, ID Theft and pet insurance at group rates
          --- A generous paid time off program in which the benefits increase along with your tenure with the company; we also offer time off for participating in community service
          - Wellness initiatives that support the holistic wellness needs of our employees

          When you join Orange Business Services, you become part of the Orange family, a group of people who drive innovation, embrace change, and celebrate the global community which is Orange. Our culture values the diverse contributions of all backgrounds and recognizes that work/life balance is key to the success of our people and customers. People at Orange are at the heart of our strategic ambition and co-create a future forward company that supports growth and career development.

          Equal Employment Opportunity

          Orange Business is an Equal Opportunity Employer. We are committed to a diverse workforce and do not discriminate on the basis of age, gender, race, ethnic origin, sexual orientation, gender identity or gender expression, religion/belief, national origin, marital status, disability or veteran status.


Keywords: Orange Business, New York , Account Manager, Executive , New York, New York

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