Product Support General Manager
Company: Anderson Equipment Company
Location: New York
Posted on: September 21, 2023
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Job Description:
POSITION RESPONSIBILITIES:-Directs and coordinates activities of
Service Departments for Eastern NY branches (Albany, Watertown,
Endicott, Syracuse) to obtain optimum efficiency and economy of
operations, superior customer service and optimal profits by
performing the following duties personally or through subordinate
supervisors. Accountable for the financial and operational Service
Department results. -Grow NY Service Department revenue and gross
margin.-Manage Service Department's administrative activities and
costs.-Establish and make recommendations on policies, practices
and procedures towards a more efficient service operation.-Improve
customer service-Spearhead and implement corporate strategic
initiatives in the Service DepartmentEDUCATION and/or
EXPERIENCE:High School diploma or equivalent required plus 5-10
years related manufacturer and/or distributor experience.
Bachelor's Degree (B.A.) from a four-year college/university or
military training a plus.Sales and/or marketing of product support
a plus.Large company training, parts experience, service
representative for a manufacturer experience are desirable. Work
experience should include management position with responsibility
for training, scheduling and managing shop or field mechanics as
well as financial accountability. TECHNICAL SKILLS:Knowledge of
heavy equipment industry lines of equipment, service trends and
competitive initiatives required. Technical aptitude to diagnose
customer machines, service problems and develop solutions that
benefit the customer and the company. Experience needed in
preventive maintenance concepts and structuring major overhaul
projects. Should have familiarity with specific lines of equipment
serviced by the company and the ability to quickly grasp mechanical
and technical nuances (hydraulics, electronics) of new lines. Parts
inventory management a plus.Knowledge of sales and marketing,
specifically as they apply to product support.
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Keywords: Anderson Equipment Company, New York , Product Support General Manager, Executive , New York, New York
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