Senior Director, IT Infrastructure & Operations

Company: KYOCERA Document Solutions Inc
Location: Fairfield
Posted on: November 20, 2023

Job Description:

Overview

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of "doing what is right as a human being". Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.

In addition, we're a Great Place to Work... and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work in 2022. An organization earns this distinction when its employees have expressed their trust the people they work for, have pride in what they do and enjoy the people they work with.

Unlike your average IT team that simply administers technology, we are looking to transform IT into a strategic partner that makes real impacts on the business by delivering innovative solutions. As the Sr. Director, IT Infrastructure & Operations, you will be responsible for building a highly effective team to plan, modernize, manage, and support an enterprise-wide complex IT infrastructure for Kyocera Document Solutions throughout the America's. This is a key leadership role leading and supporting a team of infrastructure professionals responsible for the implementation of essential IT Infrastructure transformation projects and on-going IT operations. The position will require you to leverage a blend of strong managerial, technical, and interpersonal skills to develop productive relationships within the IT team and with business users. This important role is to ensure IT business operations remain reliable, high performing, and conducive to maximizing value, effectiveness, and efficiency throughout the enterprise.

This role will be an integral part of the IT leadership team and will work hand in hand with the VP of IT, Application Development, Cybersecurity, Architecture, IT Service Management, and the Business Transformation Office to provide expert guidance on all technology initiatives. This role is expected to continuously engage with IT and business teams to improve IT's technical capabilities and reliability. This role will solicit ideas, proactively recommend projects and support large scale initiatives to drive technical innovation and process improvements.

To be successful in this position you have a winning attitude, a positive problem-solving approach, an intellectual curiosity, an aptitude for critical thinking, and you enjoy working in a collaborative team environment. You need to be a self-starter, a team leader, a team player, technically competent, a change agent, customer focused, results driven, meticulous about details and have an aptitude to see the big picture. In this role, you will have the ability to make significant and long-lasting impacts on the entire KDA organization by advancing our project portfolio and delivery capabilities to deliver meaningful and transformational IT services and solutions. As a result, you will be one of the critical change agents within KDA.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn't come around every day.

Responsibilities

+ Lead the company's IT Infrastructure transformation efforts, focusing on developing and delivering reliable services and strategies to support the company's business objectives.

+ Revitalize, lead, and manage a dedicated and innovative team of IT professionals responsible for transforming, implementing, operating, and supporting IT infrastructure.

+ Lead, manage, and perform hands on support for the implementation and maintenance of core IT systems such as networking, internet, servers, cloud, operating systems, storage, data centers, telephony, authentication, VPN, firewalls, routers, etc. by using best practices and frameworks such as ITIL to continuously add value and efficiency to the organization.

+ Identify technical, performance and reliability gaps by ensuring the active monitoring of system performance, system logs, software/OS versions, equipment service dates, vendor service level agreements, etc., and proactively recommend projects and tactics to remediate identified issues.

+ Work directly with the IT leadership and Cybersecurity teams to continuously support and improve KDA's Cybersecurity program, cyber defenses, policies, and procedures. Support the execution of vulnerability assessments, penetration tests, disaster recovery planning and exercises. Swiftly remediate vulnerabilities to protect corporate endpoints, networks, databases, and system access.

+ Manage and maintain the escalation process for issues received from other IT groups such as the desktop support and application teams.

+ Work in conjunction the Digital Transformation / Architecture Team to research and assess emerging technologies and trends, identify new opportunities for innovation, develop and implement a comprehensive IT Infrastructure transformation strategy and roadmap with measurable objectives and milestones.

+ Champion and drive internal continuous improvement processes to ensure consistent and reliable technical delivery that is agile, timely, cost-effective, and risk appropriate.

+ Contribute to the creation of IT strategies, budgets, processes, policies, and procedures as they relate to IT infrastructure and Operations.

+ Provide strategic infrastructure oversight on all IT transformation projects, ensuring that all tasks and milestones are aligned with the IT department's broader vision and objectives such as ERP, CRM, Business Intelligence (BI), Business Process Management (BPM), and more.

+ Develop and maintain productive relationships with direct reports, IT leadership, and business end users to ensure their needs are properly received, interpreted, prioritized, and managed.

+ Hire, mentor, and coach IT Infrastructure team members, providing guidance on best practices and opportunities to develop their skills and capabilities.

+ Develop metrics to measure the success of digital initiatives and make data-driven decisions.

+ Work to create a culture of innovation and continuous improvement across the organization.

+ Assume other duties and responsibilities as assigned.

Qualifications

+ BS Computer Science, BS in a related field, or extensive work experience.

+ 15 + years of management or supervisory experience leading technical staff such as network engineers and system administrators.

+ Working knowledge of server operating systems and administration for Windows, Linux/Unix.

+ Working knowledge of Cisco hardware and networking protocols, TCP, BGP, MPLS, UDP, DNS, DHCP, IP routing, firewalls, etc.

+ Working knowledge of enterprise telephony, SIP, VoIP, collaboration/conference systems, etc.

+ Working knowledge of enterprise private network infrastructure design and architecture.

+ Working knowledge of network security monitoring and threat detection systems.

+ Working knowledge of VPN management, deployment, and configuration.

+ Knowledge of IT security practices, authentication systems including SSO, OS scripting, malware prevention, traffic analysis, log analysis, load balancers, and broad exposure to IT hardware and software.

+ Experience managing IT budgets and recruiting IT staff.

+ Experience with outsourcing, negotiating large contracts and large-scale vendor management.

+ Experience with business case writing, development, and review.

+ Excellent interpersonal skills and ability to interact with all levels of personnel and explain complex technical solutions to all levels of management.

+ Excellent analytical, time management, prioritization, and problem-solving skills.

+ The ability to routinely support IT operations, departmental strategy, and priorities.

+ Good written, oral, presentation, and interpersonal skills to interact effectively with all levels of personnel.

+ Proficiency with Microsoft Office applications (i.e., Word, Excel, PowerPoint, Outlook, Teams, etc.)

+ Experience working with teams that are available 24/7 including on and offshore resources.

+ Ability to travel 10% of the time when needed (overnights included)

Preferred:

+ Experience with Cloud server platforms such as AWS, Azure, IBM Cloud.

+ Experience leveraging, managing, and integrating cloud-based applications.

+ Experience with managed service providers.

+ Experience with Azure AD and Office 365.

+ Experience with server virtualization using VMware.

+ Experience implementing and maintaining enterprise wireless systems, Aruba a plus.

+ Experience with carrier PIP circuit delivery, broadband, and premise wiring.

+ Experience working on stressful events such as severity 1 system incidents.

+ Experience managing and implementing systems in medium to large organizations.

+ Experience supporting the implementation of organizational change and process reengineering.

+ Experience creating and maintaining system documentation.

+ Experience managing email security and SPAM gateways.

+ Experience working in an ORACLE/SAP environment.

+ Experience with IT methodologies and frameworks such as ITIL, Agile, COBIT, etc.

+ Experience working with ITSM systems such as ServiceNow.

+ Experience working with/for a Japanese company or the copier industry.

+ Experience managing international teams and offshore resources.

+ Ability to translate business non-technical requirements to technical requirements and the reverse.

+ Project management experience

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time to time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company's portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.

Keywords: KYOCERA Document Solutions Inc, New York , Senior Director, IT Infrastructure & Operations, Executive , Fairfield, New York