Senior Director, IT Infrastructure & Operations
Company: KYOCERA Document Solutions Inc
Posted on: November 20, 2023
When you join Kyocera Document Solutions America, Inc. you are
joining an organization that is deeply rooted in the Philosophy of
"doing what is right as a human being". Through this Philosophy,
our employees are passionate about providing best in class customer
service through efficiency, accountability and a sense of urgency
all while putting knowledge to work to drive change.
In addition, we're a Great Place to Work... and we really mean it!
Kyocera Document Solutions America, Inc. was officially certified a
Great Place to Work in 2022. An organization earns this distinction
when its employees have expressed their trust the people they work
for, have pride in what they do and enjoy the people they work
Unlike your average IT team that simply administers technology, we
are looking to transform IT into a strategic partner that makes
real impacts on the business by delivering innovative solutions. As
the Sr. Director, IT Infrastructure & Operations, you will be
responsible for building a highly effective team to plan,
modernize, manage, and support an enterprise-wide complex IT
infrastructure for Kyocera Document Solutions throughout the
America's. This is a key leadership role leading and supporting a
team of infrastructure professionals responsible for the
implementation of essential IT Infrastructure transformation
projects and on-going IT operations. The position will require you
to leverage a blend of strong managerial, technical, and
interpersonal skills to develop productive relationships within the
IT team and with business users. This important role is to ensure
IT business operations remain reliable, high performing, and
conducive to maximizing value, effectiveness, and efficiency
throughout the enterprise.
This role will be an integral part of the IT leadership team and
will work hand in hand with the VP of IT, Application Development,
Cybersecurity, Architecture, IT Service Management, and the
Business Transformation Office to provide expert guidance on all
technology initiatives. This role is expected to continuously
engage with IT and business teams to improve IT's technical
capabilities and reliability. This role will solicit ideas,
proactively recommend projects and support large scale initiatives
to drive technical innovation and process improvements.
To be successful in this position you have a winning attitude, a
positive problem-solving approach, an intellectual curiosity, an
aptitude for critical thinking, and you enjoy working in a
collaborative team environment. You need to be a self-starter, a
team leader, a team player, technically competent, a change agent,
customer focused, results driven, meticulous about details and have
an aptitude to see the big picture. In this role, you will have the
ability to make significant and long-lasting impacts on the entire
KDA organization by advancing our project portfolio and delivery
capabilities to deliver meaningful and transformational IT services
and solutions. As a result, you will be one of the critical change
agents within KDA.
The chance to do something meaningful, to challenge yourself, to be
a part of change in an industry, to influence change doesn't come
around every day.
+ Lead the company's IT Infrastructure transformation efforts,
focusing on developing and delivering reliable services and
strategies to support the company's business objectives.
+ Revitalize, lead, and manage a dedicated and innovative team of
IT professionals responsible for transforming, implementing,
operating, and supporting IT infrastructure.
+ Lead, manage, and perform hands on support for the implementation
and maintenance of core IT systems such as networking, internet,
servers, cloud, operating systems, storage, data centers,
telephony, authentication, VPN, firewalls, routers, etc. by using
best practices and frameworks such as ITIL to continuously add
value and efficiency to the organization.
+ Identify technical, performance and reliability gaps by ensuring
the active monitoring of system performance, system logs,
software/OS versions, equipment service dates, vendor service level
agreements, etc., and proactively recommend projects and tactics to
remediate identified issues.
+ Work directly with the IT leadership and Cybersecurity teams to
continuously support and improve KDA's Cybersecurity program, cyber
defenses, policies, and procedures. Support the execution of
vulnerability assessments, penetration tests, disaster recovery
planning and exercises. Swiftly remediate vulnerabilities to
protect corporate endpoints, networks, databases, and system
+ Manage and maintain the escalation process for issues received
from other IT groups such as the desktop support and application
+ Work in conjunction the Digital Transformation / Architecture
Team to research and assess emerging technologies and trends,
identify new opportunities for innovation, develop and implement a
comprehensive IT Infrastructure transformation strategy and roadmap
with measurable objectives and milestones.
+ Champion and drive internal continuous improvement processes to
ensure consistent and reliable technical delivery that is agile,
timely, cost-effective, and risk appropriate.
+ Contribute to the creation of IT strategies, budgets, processes,
policies, and procedures as they relate to IT infrastructure and
+ Provide strategic infrastructure oversight on all IT
transformation projects, ensuring that all tasks and milestones are
aligned with the IT department's broader vision and objectives such
as ERP, CRM, Business Intelligence (BI), Business Process
Management (BPM), and more.
+ Develop and maintain productive relationships with direct
reports, IT leadership, and business end users to ensure their
needs are properly received, interpreted, prioritized, and
+ Hire, mentor, and coach IT Infrastructure team members, providing
guidance on best practices and opportunities to develop their
skills and capabilities.
+ Develop metrics to measure the success of digital initiatives and
make data-driven decisions.
+ Work to create a culture of innovation and continuous improvement
across the organization.
+ Assume other duties and responsibilities as assigned.
+ BS Computer Science, BS in a related field, or extensive work
+ 15 + years of management or supervisory experience leading
technical staff such as network engineers and system
+ Working knowledge of server operating systems and administration
for Windows, Linux/Unix.
+ Working knowledge of Cisco hardware and networking protocols,
TCP, BGP, MPLS, UDP, DNS, DHCP, IP routing, firewalls, etc.
+ Working knowledge of enterprise telephony, SIP, VoIP,
collaboration/conference systems, etc.
+ Working knowledge of enterprise private network infrastructure
design and architecture.
+ Working knowledge of network security monitoring and threat
+ Working knowledge of VPN management, deployment, and
+ Knowledge of IT security practices, authentication systems
including SSO, OS scripting, malware prevention, traffic analysis,
log analysis, load balancers, and broad exposure to IT hardware and
+ Experience managing IT budgets and recruiting IT staff.
+ Experience with outsourcing, negotiating large contracts and
large-scale vendor management.
+ Experience with business case writing, development, and
+ Excellent interpersonal skills and ability to interact with all
levels of personnel and explain complex technical solutions to all
levels of management.
+ Excellent analytical, time management, prioritization, and
+ The ability to routinely support IT operations, departmental
strategy, and priorities.
+ Good written, oral, presentation, and interpersonal skills to
interact effectively with all levels of personnel.
+ Proficiency with Microsoft Office applications (i.e., Word,
Excel, PowerPoint, Outlook, Teams, etc.)
+ Experience working with teams that are available 24/7 including
on and offshore resources.
+ Ability to travel 10% of the time when needed (overnights
+ Experience with Cloud server platforms such as AWS, Azure, IBM
+ Experience leveraging, managing, and integrating cloud-based
+ Experience with managed service providers.
+ Experience with Azure AD and Office 365.
+ Experience with server virtualization using VMware.
+ Experience implementing and maintaining enterprise wireless
systems, Aruba a plus.
+ Experience with carrier PIP circuit delivery, broadband, and
+ Experience working on stressful events such as severity 1 system
+ Experience managing and implementing systems in medium to large
+ Experience supporting the implementation of organizational change
and process reengineering.
+ Experience creating and maintaining system documentation.
+ Experience managing email security and SPAM gateways.
+ Experience working in an ORACLE/SAP environment.
+ Experience with IT methodologies and frameworks such as ITIL,
Agile, COBIT, etc.
+ Experience working with ITSM systems such as ServiceNow.
+ Experience working with/for a Japanese company or the copier
+ Experience managing international teams and offshore
+ Ability to translate business non-technical requirements to
technical requirements and the reverse.
+ Project management experience
This is a general description of the duties and responsibilities
most frequently required of this position. The company may from
time to time request that the incumbent perform other related tasks
and assume reasonable responsibilities that have not been
specifically included in this description.
Kyocera Document Solutions America, Inc is a group company of
Kyocera Document Solutions Inc., a global leading provider of total
document solutions based in Osaka, Japan. The company's portfolio
includes reliable and eco-friendly MFPs and printers, as well as
business applications and consultative services which enable
customers to optimize and manage their document workflow, reaching
new heights of efficiency. With professional expertise and a
culture of empathetic partnership, the objective of the company is
to help organizations put knowledge to work to drive change.
Kyocera is looking for enthusiastic and innovative people to help
our customers run their businesses more efficiently and more
profitably. We offer a generous benefits package including medical,
dental and vision plans, a 401k match, flexible spending,
disability and life insurance, plus paid time off and holidays.
KYOCERA Document Solutions America, Inc. is an Equal Opportunity
Employer, a VEVRRA Federal Contractor, and complies with all
applicable federal, state, and local laws regarding
nondiscrimination. Kyocera provides equal employment opportunities
to all employees and applicants for employment without regard to
race, color, religion, gender, sexual orientation, national origin,
age, disability, or protected veteran status. Qualified minorities,
women, protected veterans and/or individuals with disabilities are
encouraged to apply.
Keywords: KYOCERA Document Solutions Inc, New York , Senior Director, IT Infrastructure & Operations, Executive , Fairfield, New York
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