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Provider Operations - Shared Services - Manager

Company: PwC
Location: New York
Posted on: February 12, 2024

Job Description:

Specialty/Competency: Operations
Industry/Sector: Health Services
Time Type: Full time
Travel Requirements: Up to 60%

A career within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Develop new skills outside of comfort zone.
  • Act to resolve issues which prevent the team working effectively.
  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
  • Analyse complex ideas or proposals and build a range of meaningful recommendations.
  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
  • Address sub-standard work or work that does not meet firm's/client's expectations.
  • Use data and insights to inform conclusions and support decision-making.
  • Develop a point of view on key global trends, and how they impact clients.
  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
  • Simplify complex messages, highlighting and summarising key points.
  • Uphold the firm's code of ethics and business conduct.

    Job Requirements and Preferences :

    Basic Qualifications :

    Minimum Degree Required :
    Bachelor Degree

    Additional Educational Requirements :

    In lieu of a Bachelor Degree, 12 years of professional experience involving technology-focused process improvements, transformations, and/or system implementations.

    Minimum Years of Experience :
    5 year(s)

    Preferred Qualifications :

    Degree Preferred :
    Master Degree

    Preferred Fields of Study :
    Business Administration/Management, Health Administration, Management, Finance

    Preferred Knowledge/Skills :

    Demonstrates extensive abilities and/or a proven record of success with an understanding of managing client engagements and producing solutions that involve the following areas:
    • Proven experience in leading shared services transformations or operating model projects within the healthcare provider industry;
    • Operational knowledge of core back-office functions, e.g., finance, supply chain, human resources within the healthcare provider industry;
    • Knowledge of shared services best practices, industry trends, and emerging technologies;
    • Proven analytical skills with the ability to leverage data to inform design decisions;
    • Extensive communication and presentation skills to engage with cross-functional stakeholders at all levels;
    • Change management expertise to navigate organizational resistance and drive successful transformations;
    • Ability to work collaboratively in cross-functional teams and adapt to dynamic business environments; and,
    • Understanding of healthcare provider industry operations, terminology, payment systems and environment.

      Demonstrates extensive abilities and/or a proven record of success with managing the identification and addressing of client needs in the following ways:
      • Specialized in designing, implementing, and optimizing shared services operations across core back-office functions (e.g., finance, supply chain, human resources) and other emerging support functions/capabilities, inclusive of organizational design and process optimization;
      • Work closely with various, cross-functional client counterparts, including C-suite leadership, senior management, process owners, and operational teams, to identify improvement opportunities to achieve desired outcomes; and,
      • Prior healthcare administration/operations experience to understand the nuances of working within a provider organization, including the interrelatedness between the clinical and non-clinical domains.

        Demonstrates extensive abilities and/or a proven record of success in the following functional areas:
        • Transformation Strategy:Collaborate with client stakeholders to define the vision, objectives, and goals of the shared services organization;
        • Transformation Roadmap/Planning: Outlining the required changes, milestones, dependencies, timelines, and expected outcomes;
        • Stakeholder Engagement: Collaborate with various stakeholders, including business leaders, finance, HR, IT, and other relevant departments;
        • Process Optimization: Lead process improvement initiatives to streamline shared services processes, increase operational efficiency, and reduce costs;
        • Technology Enablement: Identify, recommend, and implement suitable technologies and tools to optimize shared services functions;
        • Change Management: Inform the change management and training strategy to enable smooth adoption of new processes, technologies, and organizational structures;
        • Talent Selection and Workforce Transition Strategy: Establish process to align suitable individuals into future state roles within the shared services organization and the broader retained organization;
        • Service Management & Performance Measurement: Establish key performance indicators (KPIs) and service-level metrics to track the success and impact of shared services transformation initiatives; and,
        • Continuous Improvement: Establish frameworks of continuous improvement within the shared services organization, identifying opportunities for ongoing enhancements and efficiencies.
          Learn more about how we work:

          PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:

          All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

          For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

          Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines:

          For positions in California, Colorado, Hawaii, Nevada, New York State, or Washington State, or for opportunities that will report to a supervisor, office or other work site in New York State, please visit the following link for pay range information:


Keywords: PwC, New York , Provider Operations - Shared Services - Manager, Executive , New York, New York

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