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Senior Furniture Manager

Company: CBRE
Location: Brooklyn
Posted on: April 2, 2024

Job Description:

Senior Furniture Manager

Job ID




Service line

GWS Segment

Role type


Areas of Interest

Project Management, Workplace Strategy


Brooklyn - New York - United States of America, East Orange - New Jersey - United States of America, Jersey City - New Jersey - United States of America, Long Island City - New York - United States of America, Manhattan - New York - United States of America, New York - New York - United States of America, New York City - New York - United States of America, Paramus - New Jersey - United States of America, Queens - New York - United States of America, Queens Village - New York - United States of America, Remote - US - Remote - US - United States of America, Saddle Brook - New Jersey - United States of America

About the role

As a Senior Project Manager for Furniture, you will be responsible for all CBRE-managed furniture-related tasks for a financial services client.

This is not a remote role and will require someone local to New York City.

What you'll do

Lead all facets of FAS including interim and long-term processing solutions for a dedicated commercial financial services client.

Interim Processing Solution

Continually assess process and work with the client's vendor relations and contracts to propose process improvement.

Work with the client's SMEs on ServiceNow capabilities and needs.

Implement, communicate, and train OEMs, dealers, and CBRE CSR process modifications based on ServiceNow improvements.

Establish and communicate SLAs for all CBRE-managed furniture-related tasks.

Provide SLA reporting to the client and CBRE leadership and recommend process changes to ensure SLAs are consistently met. Identify risks to SLAs and recommend mitigation strategies and implement process changes to reduce risks.

Determine and implement a unique ID # to indicate an Ergo request to ensure SLAs for accommodations are applied.

Assess the Break/Fix request process submitted via Corrigo and resolve Break/Fix process improvements, reporting, and tracking.

Provide vendor performance data to Client Vendor Relations.

Monitor and maintain vendor order status reports for accommodation requests and communicate risks and status updates to CSRs.

Monitor progress with Non-Accommodation and Accommodation In-Boxes to assess the nature of requests and response times.

Review requests requiring a WO to identify process changes to reduce the need for WOs that cause delays.

Recommend process changes based on the nature of the in-box requests to proactively address the employee's requests and needs and to reduce the incoming email requests.

Assign new requests to CBRE CSRs.

Issue reporting to ER 2x week on requests in Awaiting Customer Response after aging hits 4 days to escalate to the employee's manager on how to proceed.

Provide processing documentation to ER for internal training.

Schedule and host daily meetings.

  • CSRs to communicate aging and SLA statuses and provide ongoing education on the process and one-off scenarios.
  • Schedule and host daily calls with CBRE SMEs to review data for open requests and identify workaround solutions to keep requests on schedule.
    Schedule and host weekly meetings.
    • Client Vendor Relations, OEMs, and Dealers to review reports and elicit feedback for process improvement.
    • ER to align on accommodations support needed to ensure SLA adherence and quantities in Verify.
      Complete and Case Closed Complete.
      • Client Vendor Relations to discuss concerns and feedback from Dealers and OEMs and devise a strategy.

        Long-Term Processing Solution

        Work with Client's ServiceNow, Legal, IT, Governance, and other SMEs to identify guidelines for data locations and access, reporting expectations, visualization capabilities, and restrictions.

        Discuss options to address difficulties that could not be addressed in the interim solution to determine feasibility.

        Evaluate interim solution lessons learned to optimize client-to-OEMs to employee communications.

        Determine optimized modern secure integration methods to provide maximum efficiency. Work with Client Vendor Relations and contracts to discuss potential changes and resolve feasibility.

        Discuss accommodations process changes with ER to ensure alignment.

        Determine a feedback loop to stakeholders of process monitoring to evaluate the efficiency of the permanent solution.

        Document the process with standard operating procedures (SOPs) for maximum awareness and ease of training and adjustments.

        Present concepts for an e-commerce experience smart portal that can procure, track, and report order transactions and information.

        Demonstrate capability to read, understand, and apply standards to sophisticated documents affecting real estate projects, including but not limited to: agreements/contracts, leases, work letters, project charters, surveys, and drawings.

        Interface and be in direct contact with the clients to define project requirements. Prepare scope of work, project delivery resource requirements, cost estimate & budget, cash flow, work plan schedule, quality control, and risk identification.

        Track the progress of each project against goals, objectives, approved budgets, and approved timelines. Reports status and variances. Crafts action plans to meet objectives, budget, and schedule.

        Implement change management routines to assess change requests, make recommendations, secure client approvals, and issue change orders. Assess change requests to resolve impacts on scope, budget, schedule, quality, and risk.

        Apply sophisticated knowledge to seek and develop new, better methods for accomplishing both individual and department objectives.

        Showcase expertise in own job subject area and in-depth knowledge of other job disciplines within the organization function.

        Mentor others to develop in-depth knowledge and expertise in most or all areas within the function.

        Lead by example and model behaviors that are consistent with CBRE RISE values. Anticipate potential objections and persuade others, often at senior levels and of divergent interest, to adopt a different point of view.

        Impact the achievement of customer, operational, project, or service objectives across multi-discipline teams. Work is guided by functional policies which impact the design of procedures and policies.

        Contribute to new products, processes, standards, and/or operational plans in support of achieving functional goals.

        Communicate difficult and complex ideas with the ability to influence.

        Other duties as assigned.

        What you'll need!

        Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
        • Bachelor's degree and a minimum of six years of related experience and/or training. Solid track record of managing multiple projects in varying stages simultaneously and the ability to deliver under pressure or in fast-paced environments is helpful.
        • Expert interpersonal skills with an advanced inquisitive mindset and innovative mentality to develop methods that go beyond existing solutions.
        • Ability to solve unique problems using standard and innovative solutions having a broad impact on the business.
        • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, PowerPoint, etc.

          Why CBRE?

          CBRE prides itself on its RISE values of Respect, integrity, Service, and Excellence. CBRE is the global leader in commercial real estate services and investment. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

          New York Equal Pay Disclaimer: CBRE Carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for this position is $110,000 annually and the maximum salary for this position is $140,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental Insurance, Health Insurance, Life Insurance, and Vision Insurance.

          CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

          NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

          CBRE GWS

          CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

          Find out more

Keywords: CBRE, New York , Senior Furniture Manager, Executive , Brooklyn, New York

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