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Sr Managing Director, Brookfield Properties Account

Company: CBRE
Location: New York
Posted on: April 2, 2024

Job Description:

Sr Managing Director, Brookfield Properties Account

Job ID




Service line

Advisory Segment

Role type


Areas of Interest

Facilities Management, Property Management


New York - New York - United States of America, Washington, D.C. - District of Columbia - United States of America


The Sr Managing Director, Brookfield Properties Account - Investor Portfolio Management, is an exciting, key senior executive appointment leading the overall strategic relationship management and account delivery for our largest global client in Property Management. This role will focus on ensuring overall client satisfaction and account performance while simultaneously creating a culture of operational excellence across the Account - focusing on quality, efficiency, integration, and cost, with indirect oversight and influence over process enablers. This key leader will confidently and effectively balance achieving the client and account strategy, developing talent, delivering financial success and driving operational efficiency.

This crucial executive leadership role will be client facing and liaise significantly with C-level decision makers within the account and our executive team. In addition to the delivery of key operational objectives, this hire will lead the ongoing strategic relationship development for the benefit of multiple service lines across the CBRE group, will drive innovation, change management and product adoption across the account, and will deliver measurable revenue growth and attachment over time. In addition, the ability to strategically select, develop, motivate and retain a high performing team is a critical for the success of this role.

The ideal candidate will also have enterprise-level commercial/business and operational experience, and a proven track record of success at the executive level. Experience with the deployment of enterprise strategies, proven skill in matrixed and cross-team networking and operating, and client experience management expertise are priorities.

A highly strategic mindset with an ability to operationalize and translate strategy into actionable plans is a requirement of this role.

Key Responsibilities

Account & Contract Management

  • Accountable for full financial and operational performance of the Account.
  • Provides senior level leadership and oversight on account to deliver against the contract, managing scope interpretation as required.
  • Engages CBRE executive involvement as needed to foster senior level partnership and leverages the broader Group portfolio to introduce new scope & business products and pricing as part of delivering an integrated set of services.
  • Ability to negotiate and administer contract and possess solid understanding of contractual terms and implications.

    Strategic Planning

    • Acts as an expert in client's business and strategy, by pro-actively contributing to the improvement of the client's business and partnering to enable delivery of their goals.
    • Supports growth of client's business through the development and execution of an Account Business Plan and Stakeholder Engagement Plan.
    • Influences the client's planning and budgeting process to enhance value and optimize performance.
    • Represents the client's best interests externally and internally to Property Management & CBRE.
    • Accommodates, plans, integrates portfolio contraction & expansion into account operating model.
    • Ensures the successful management of scope expansion & renewal activities, coordinating with Account SMEs and Sales & Solutions Governance.
    • Drives greatest value for the client by engaging the broadest set of stakeholders and teams from the CBRE organization.


      • Partners closely with client leaders to understand thee account operational challenges, goals and opportunities and acts as a trusted advisor.
      • Co-develops roadmaps, risk mitigation approaches and best practices with client leaders to ensure cross-account alignment with strategic objectives.
      • Establishes and leads Strategic Partnership Board and Steering Committee meetings with client to track progress against strategic roadmaps, mitigate issue escalations and drive overall contract management.
      • Establishes and attends quarterly Innovation Committee meetings with client to identify future areas for exploration and process optimization.
      • Establishes and oversees account operational governance structure in partnership with client.

        Change Management and Innovation

        • Drive a 'Change' culture within the team.
        • Develop and oversee a Property Management community across the account to drive best practices, operations support and talent development.
        • Drive the deployment of transformation initiatives.
        • Proactively identify and provide recommendations around innovation opportunities across the account.
        • Proactively engage the broader CBRE business and subject matter experts in support of innovation and transformation efforts.
        • Leverage in-house and external research to develop and evolve best practices.

          People Leadership

          • Leads by example, modeling behaviors consistent with our RISE values, to earn respect and trust of peers, employees and clients.
          • Recognize expertise and empower peers and employees to build a dynamic team that is viewed by others as highly productive, capable and the best in the industry.
          • Leads and provides for the recruitment, selection, performance management, training & development, coaching, mentoring, retention and rewarding of a high caliber team to carry out the organization's mission.
          • Implements a career development and succession plan with focus on diversity.
          • Champions Diversity, Equity, and Inclusion within sphere of influence, supporting company initiatives and Employee Resource Groups.
          • Provides mentorship for management and non-management colleagues.
          • Demonstrates and supports a healthy balance between work and lifestyle.
          • Ensures consistency of service delivery that meets CBRE service delivery guidelines and in line with RISE values.

            Enterprise Executive Responsibilities

            • The Account Director is an Enterprise Executive position and is therefore expected to carry out the additional duties and responsibilities listed below:
            • Understand, communicate and defend the Company's aspirations, strategy and culture across the enterprise.
            • Assure appropriately aspirations for the part of the business you oversee; drive a mindset through your organization that all aspects of your business will be exceptional, including talent, products, culture, financial performance and employee engagement.
            • Provide superior outcomes to the Company's clients, employees and shareholders; tie personal and organizational rewards to achieving these outcomes.
            • Have a deep knowledge of the talent in your organization, always maintaining a reasonable succession plan in place for the most senior roles and develop leaders who are demonstrably ready to succeed to those roles. Continuously ensure that the person holding every key position in your organization are performing to the standards of the position.
            • Achieve the Company's goals regarding employee diversity. Personally take actions to increase diversity in the Company and assure that this is effectively cascaded through the portion of the organization you oversee.
            • Effectively manage risk in your business, focusing intently on risks identified through the Company's enterprise risk management process.
            • Promote the interests of the entire enterprise, not just the portion you oversee. Create an environment where supporting other parts of CBRE is enthusiastically embraced and directly address any behavior to the contrary.
            • Measure the effectiveness of your efforts with facts and data, not "story telling"; promote a sense of accountability across the enterprise.
            • Understand how other parts of the business work; run all parts of the business as they are intended.
            • Provide honest input; whether you support or oppose a decision, and when the executive team decides, support the company decision 100% (like it was your idea).

              Qualifications, Education and Experience:


              • Bachelor's Degree (BA or BS) from four-year college or university, MBA preferred.
              • 15+ years of strategic leadership in a global organization, leading large geographically located teams.
              • Financial fluency.
              • Technically savvy.
              • Operational excellence.
              • Senior executive presence.


                • Extensive experience managing client accounts and employee groups across North America, with a working knowledge of labor laws specific to countries and regions.
                • Exceptional collaboration skills, and ability to ensure productive collaboration amongst regional and service line leaders on account.
                • Experience managing various contracts and commercial models, and success delivering on savings commitments.
                • Identify, capture, and disseminate the sector C-suite agenda & implications for client account!
                • Provide client insight, including market sizing, geographic and sub-sector analysis to determine target opportunities!
                • Monitor the fiscal impact of the account growth including the margin profile of account and overall client against the market.
                • Collaborating synergistically with leaders, ensure surveyed target plans are in place to drive measurable improvements, including consulting with Operational Excellence to drive margin achievement.
                • Actively build successful network relationships with key constituencies and stakeholders, ensuring visibility and extensive engagement.
                • Successfully partner and engage with all CBRE sectors and business lines in the pursuit of alignment and excellence.
                • Champion CBRE's cultural values of Respect, Integrity, Service and Excellence.
                • Support new pursuits as well as major transformation and growth initiatives.
                • Leverage Property Management platform and operational resources, tools, and solutions to support account performance.


                  • Leadership - proven leader who can influence stakeholders at all levels of the organization.
                  • Analytics - ability to review, assess, and establish insights from data.
                  • Project Management - ability to manage a project to a plan.
                  • Strategic Thinker - how can we evolve through thinking and acting differently.
                  • Communication -
                    • Maintains a high degree of strategic clarity within a complex and evolving industry.
                    • Creates simple and compelling communications for multiple stakeholder groups.
                    • Highly effective speaker and communicator capable of being an inspirational, market-facing representative of our business.
                    • Inquisitive, with high learning agility.
                    • Empathic, collaborative, listening skills.
                    • Ability to develop respected relationships across sectors, business lines, cultures, geography.
                    • Team player.
                    • Driven & passionate to contribute.
                    • Strong influencer and collaborator.
                    • Change Agent.

                      Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

                      About CBRE:

                      CBRE is committed to building a diverse and inclusive culture across the business. We welcome and encourage applications from indigenous peoples, lesbian, gay, bisexual, transgender and intersex (LGBTI) people, women, mature age workers, people with disabilities and people from different cultural backgrounds.

                      Our employee advantage program reflects our commitment to progressing your learning and development, career, recognition, well-being, benefits, pay and community contribution.

                      New York City Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Account Director position is $250,000 annually and the maximum salary for the position is $275,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

                      CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

                      NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

Keywords: CBRE, New York , Sr Managing Director, Brookfield Properties Account, Executive , New York, New York

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