Manager, Education, 57th Street Flagship Boutique
Company: Disability Solutions
Location: New York
Posted on: April 18, 2024
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Job Description:
At CHANEL, we are focused on creating an inclusive culture that
nurtures personal growth, contributing to collective progress. We
believe the uniqueness of each individual increases the diversity,
complementarity, and effectiveness of our teams. We strongly
encourage your application, as we value the perspective,
experience, and potential you could bring to CHANEL. About The
Role:The Manager, Education will play a key role in supporting the
development of the team, on and off floor coaching to further
strengthen the best-in-class experience for CHANEL clients. This
role will be responsible for implementing and sustaining
educational initiatives for our teams in the Retail Boutiques and
will partner with the Boutique Leadership Team to develop a
holistic view of training opportunities while identifying
opportunities and suggest and deliver learning-based solutions that
align to the organizational goals and objectives. This role is to
become more agile in identifying and responding to training needs
at the boutique level and to also elevate the client interaction
and experience. What Impact You Can Create at CHANEL: Design,
develop, lead, and facilitate in-store training modules on product
knowledge, service behaviors and selling skills. Strong partnership
with Boutique Leadership Team, Fashion Education, HR Business
Partner, and Style Expertise to help identify individual training
needs and actively coach team members on expected service and sales
behaviors on the sales floor. Facilitate learning through a variety
of delivery methods including classroom instruction, digital
training, and engaging interactions with the team. Provide
leadership and direction on training methodology and instructional
delivery to ensure learning effectiveness. Partners with the
Boutique Leadership Team and HR Business Partner to identify
individual training needs for team members. Partner with Boutique
Leadership Team and HR Business Partner to assess and evaluate
results of training and coaching to further develop plans to
continually improve results. Partner with Fashion Education to
facilitate Bonjour CHANEL! New Hire/guide program. Participates in
the preparation of Collections Training to ensure alignment of
messages. In collaboration with the Boutique Leadership Team,
propose and organize a training calendar in shop to effectively
execute on the needs of the boutique Organize set up and help
animate in depth product and service trainings within Boutique in
collaboration with Fashion Education Solicits experts of the shop
to co-facilitate morning meetings such as product managers,
specialists (shoes, F&B) Support the Boutique Leadership Team
to monitor the quality and impact of training execution via follow
up analysis of KPI's and VOC as well as qualitative learnings to
measure success, react and adapt content needs accordingly to
exceed service standards. Ensure teams have completed necessary
prep work before training's You Are Energized By: Experienced in
formalized training preferably within the retail landscapePossess
strong interpersonal communication skills, including outstanding
presentation skills to small and large groupsAbility to manage,
motivate and coach others, while also building and fostering a
team-focused culture. Including and not limited to a comfort level
with giving feedback.Able to work independently and transparently,
possessing the judgment to provide frequent, concise, and cogent
management updates.Highly creative and organized with the ability
to handle multiple priorities and complete tasks/projects in
accordance with stated deadlines. What You Will Bring to The Team:
Ability to thrive in a team environment and work
collaborativelyUnderstanding of, and passion for client
experienceExcellent communication skillsForeign language skills are
preferred but not requiredPassion for the House of CHANEL, its
history, product offerings, and commitment to social and cultural
initiativesCuriosity and desire to learn and grow professionally
within the world of CHANEL Position Logistics: Minimum of 5 years'
experience in a luxury or high service-oriented environment.
Bachelor's degree preferredAble to lift 15lbs.Must have flexible
schedule with the ability to work late nights, weekends, and some
holidays What Skills You Will Learn: Exposure to multiple boutique
business functions and categoriesGrowth in additional business and
functional areas of the retail businessOpportunity to collaborate
and succeed as a team with colleagues and cross-functionallyFurther
grow and develop your skill set with thoughtful career development
workshops and self-directed learning modules Additional
Information: The anticipated base salary range for this position is
$63,400 through $110,000. Base salary is one component of the total
compensation for this position. Other components will include
additional compensation, benefits and perks.Chanel is a private
company whose values are grounded in creating the conditions for
people to perform at their best and feel fulfilled and confident in
their work. We offer a unique work environment where individuals
are encouraged to better understand the brand, the business, and
motivations, so that together we can unlock the possibilities of
growth. This is reflected in: Diversity and Inclusion: At CHANEL,
we are intentional in promoting Diversity & Inclusion. We foster
respect, empathy, and dignity for all. We believe strongly that the
diversity of our people across the full spectrum of human
differences is essential to our organisation and the connections we
have with each other and our clients.We offer Employee Resource
Groups in the US that are voluntary, open to all, employee-led
groups formed around a shared identity or lived experience, whose
aim is to foster a diverse, inclusive, and equitable community
aligned with the values and missions of the communities they
support. Chanel Community: CHANEL Community empowers our employees
to channel their passions, talents, and sense of purpose to
contribute to and learn from our communities.Employees are
encouraged to take time off annually to volunteer through CHANEL
Community. CHANEL also matches employee donations to select
charitable organizations. Fondation Chanel Since 2011, Fondation
CHANEL's mission is for women and girls to be free to shape their
own destiny. Through multi-year partnerships with financial and
technical support, Fondation CHANEL is committed to improving the
safety and autonomy of women and adolescent girls around the world,
impacting over a million women and girls in its first 10 years. For
more information, please navigate to the Fondation Chanel website
here Sustainability: CHANEL Mission 1.5-- is our climate action
plan. It is focused on transforming the business in line with the
ambitions of the Paris Agreement on climate change to limit the
average global mean temperature increase to 1.5 degrees Celsius
above preindustrial levels.Employees are encouraged to contribute
to our US Sustainability efforts at the corporate level and within
the divisions, through organized taskforces and initiatives. Arts
and Culture: We are committed to extending our legacy of cultural
engagement. Global support includes the CHANEL Culture Fund, which
supports a select group of leading art culture institutions across
the globe, and the CHANEL Next Prize for the next generation of
creative talent. US support currently includes Annual sponsorship
of the MoMA film program, Tribeca Film Festival programs and
Through Her Lens, Support of the Academy Gold Fellowship for Women
and Sponsorship of the BAAND Together Dance Festival at Lincoln
Center. Career and Leadership Development: We have dedicated
in-house teams focused on supporting the onboarding of employees,
developing leadership skills via custom programs like Imagine
Chanel People, Heart of Leadership and group and individual
coaching, and blended online and live classes offered on our Bloom
platform and by skilled trainers, such as Shape Your Career, to
develop career building skills. Compensation: Base salary, bonus
potential and other forms of variable pay wil be offered for this
position Benefits and Perks: Flexibility (flexible time and hybrid
work options)Wellbeing resources include dedicated paid time off
for wellbeing (2-week August Office Closure and Wellbeing Days in
Retail) and a Wellbeing fundFamily and care giving benefits
(inclusive of parental leave, fertility support, Milk Stork, and
Care.com Membership)Generous paid time off policies to include
vacation, holiday, sick and volunteer days401K, pension, and other
incentives Robust healthcare offerings; medical, dental, vision,
MDLIVE (virtual care), One Medical, Flexible Spending Accounts
(Health Care & Dependent Care), Health Savings Account and Employee
Assistance ProgramLife insurance, Accidental Death & Dismemberment,
Short Term Disability, Long Term Disability, Health Advocate,
International Business Travel Accident & Medical, and Commuter
Transit & Parking *Chanel, Inc. benefits and perks are dependent on
eligibility and subject to modification by Chanel at any time.
Keywords: Disability Solutions, New York , Manager, Education, 57th Street Flagship Boutique, Executive , New York, New York
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