Manager, Platform E-Commerce
Company: Disability Solutions
Location: New York
Posted on: April 19, 2024
|
|
Job Description:
Manager, Platform E-commerce At Chanel, we are focused on
creating an inclusive culture that nurtures personal growth,
contributing to collective progress. We believe the uniqueness of
each individual increases the diversity, complementarity, and
effectiveness of our teams. We strongly encourage your application,
as we value the perspective, experience, and potential you could
bring to CHANEL. About the Role CHANEL is looking for an E-commerce
Platform Manager to join our Digital team in New York City. This is
a hybrid position requiring on-site presence.This data driven
manager will help increase the engagement of US users on chanel.com
and Chanel applications to elevate client experience and brand
image while growing the revenue for our divisions and E-Commerce
business. The Manager, Platform Ecommerce will be responsible for
managing the requirements gathering workshops for new ecommerce
projects, writing the functional requirements and project managing
until go live of the feature. Keeping a close look at the
engagement post go live and providing ideas to enhance the feature
will be critical. This leader is responsible for the full life
cycle of the project from the digital side. Additionally, the
Manager, Platform Ecommerce, will closely partner with the
different digital pillars to support any initiatives ecommerce
related. The ideal candidate will have a minimum of 5 years of
experience in a similar role, passionate about ecommerce innovation
and project management with experience in successful launches of
ecommerce features. What impact you can create at CHANEL: As a
Manager, platform Ecommerce, you will bring your digital expertise
to help shape and define new Ecommerce features, participating in
the project management until go live on chanel.com and other
touchpoints.Project Ideation & Management Performing competitor
analysis and ideation to help pitch CHANEL leadership on new
projects and/or to help guide new project requirementsSupport
functional discovery to obtain a deep understanding of relevant
business area(s) by using variety of techniques such as interviews,
workshops, surveys, site visits, and storyboards, etc. Partner with
divisions, and any other relevant teams, to make sure projects are
well scoped, gathering all the mandatory requirements from the
impacted teams. Follow-up autonomously on the status of the
project, finding creative ways, if needed, to respect the initial
committed planning (MVP approach- Minimum Viable Product)Set up the
necessary meetings to guide the projects, involving global and
local partners.Raise alerts to management if any aspect of the
project leads to delays or non-respect of the initial
requirementsPowerPoint presentation skills and ability to story
tell through facilitation, presentation and visual imagery Existing
Features Follow Up Gather data regarding the existing ecommerce
features on the platform and provide propositions to improve/
increase their usage based on your data analysisIf and once
validated, you will make sure these improvements come to life
within the yearly roadmap/ cadence requests Site Incident
Management Support the Group Director, Platform Experience Owner to
coordinate the required Digital stakeholders in circumstances of
incidents impacting the platformPartner with Technology teams to
explain the business impacts and help take the relevant action
depending on the incidentRun monthly reporting of the platform
stability, improving it if needed, to bring awareness to leadership
on the key information Roadmap and Cadences Assist the team with
the annual road mapping process by continually researching
innovations that could match the business needs and
objectivesPerform competitor analysis to help pitch the digital
leadership on new projects/ to help guide new project
requirementsHelp navigate and influence global and local partners
What you will bring to the team: Strong Project and Product
Management experience, working in an agile methodology in a digital
ecommerce environmentAbility to work both autonomously and
collaboratively understanding how and when to involve various
levels of leadership and management, if situation requires
Excellent communication and relationship building skills, fostering
relationships with multiple parties, beyond project related
agendas, to drive continuous dialog around digital innovationHighly
organized, detail oriented and holistically minded, responsible for
continuously updating stakeholders to ensure proper flow of
informationOwnership and accountability, responsible for escalating
on situations that would require management attention/ decision
makingDemonstrated ability to communicate complex functional
information in a condensed manner to various stakeholders verbally
and in writingCreative "solutions minded: problem solver.
Pragmatic, MVP mindsetNavigating complexity and supporting
consistent transformation and change, with a creative
problem-solving orientationPositive attitude with calm under
pressure demeanor, ability to have steadyCurious nature and a
learning mindset with ability to add value to a multicultural team
and international environmentAbility to quickly learn the
objectives, structures, operations, and policies of a new business
areaExperience working with agile methodology and google analytics
ideal You are energized by: Creating digital productsDetermining
the explicit and implicit needs and requirements of various
stakeholdersCollaborating with cross functional teams in an
international environmentNavigating complexity and supporting
consistent transformation and change, with a creative
problem-solving orientationLearning new skillsDevelop relationship
with multicultural teams Position Logistics: Minimum of 5 years of
experience in similar roles: product management, project
management, digital ecommerce experience focusBachelor's degree
preferredNew York City Based PositionPartially Remote: Role
requires a minimum of three-days in-person office presence at the
designated location/office.Certifications in AGILE methodology,
Google Analytics is a plusFamiliar with ADO and Confluence or
similar toolsMS Office SuiteExperience in the luxury retail
industry preferredNo remote candidates or sponsorship for this role
Compensation: The anticipated base salary range for this position
is $69,100 - $120,000. Base salary is one component of the total
compensation for this position. Other forms of variable pay
[may/will] be offered for this position. Other components
[may/will] include bonus potential, benefits, and/or perks.
Benefits and Perks: Wellbeing resources include dedicated paid time
off for wellbeing (2-week August Office Closure and Wellbeing Days
in Retail) and a Wellbeing fundFamily and care giving benefits
(inclusive of parental leave, fertility support, MilkStork, and
Care.com Membership)Generous paid time off policies to include
vacation, holiday, sick and volunteer days401K, pension, and other
incentives Robust healthcare offerings; medical, dental, vision,
MDLIVE (virtual care), One Medical, Flexible Spending Accounts
(Health Care & Dependent Care), Health Savings Account and Employee
Assistance ProgramLife insurance, Accidental Death & Dismemberment,
Short Term Disability, Long Term Disability, Health Advocate,
International Business Travel Accident & Medical, and Commuter
Transit & Parking Flexible Time and Hybrid Work Options:
Corporate/Home Office positions: Fully Remote: Role can be
conducted from home office, may require occasional travel and/or
visits to corporate offices/points of sales.Partially Remote: Role
requires a minimum of three-days in-person office presence at the
designated location/office.Work-Place Essential: This role requires
5 days in person office at the designated location/office.
Retail/Field/Boutique positions: Partially Remote: Fragrance &
Beauty Field, Fashion Regionals, etc.: Requires in-store presence
to develop and coach teams, ensure boutique image and operational
standards are upheld and support and create an elevated client
experience. Eligible for flex time use. Workplace Essential:
Boutique Management: Requires in-store presence to develop and
coach teams, ensure boutique image and operational standards are
upheld, and deliver elevated client service to drive business
results.Front of House Fashion: Full-time in-store and in-person
presence required to support client sales and client service
deliver elevated client service to drive business results.Heart of
House: Requires in-store presence to facilitate the opening and
closing of the boutique; the receiving of inventory; shipping of
product to support sales to ensure optimal client service. *Chanel,
Inc. reserves the right to edit, change, or make exceptions on
designations where circumstances where deemed appropriate.
Additional Information: Chanel is a private company whose values
are grounded in creating the conditions for people to perform at
their best and feel fulfilled and confident in their work. We offer
a unique work environment where individuals are encouraged to
better understand the brand, the business, and motivations, so that
together we can unlock the possibilities of growth. This is
reflected in: Diversity and Inclusion: At CHANEL, we are
intentional in promoting Diversity & Inclusion. We foster respect,
empathy and dignity for all. We believe strongly that the diversity
of our people across the full spectrum of human differences is
essential to our organisation and the connections we have with each
other and our clients.We offer Employee Resource Groups in the US
that are voluntary, open to all, employee-led groups formed around
a shared identity or lived experience, whose aim is to foster a
diverse, inclusive, and equitable community aligned with the values
and missions of the communities they support. Chanel Community:
CHANEL Community empowers our employees to channel their passions,
talents and sense of purpose to contribute to and learn from our
communities.Employees are encouraged to take time off annually to
volunteer through CHANEL Community. CHANEL also matches employee
donations to select charitable organizations. Sustainability:
CHANEL Mission 1.5-- is our climate action plan. It is focused on
transforming the business in line with the ambitions of the Paris
Agreement on climate change to limit the average global mean
temperature increase to 1.5 degrees Celsius above preindustrial
levels.Employees are encouraged to contribute to our US
Sustainability efforts at the corporate level and within the
divisions, through organized taskforces and initiatives. Arts and
Culture: We are committed to extending our legacy of cultural
engagement. Global support includes the CHANEL Culture Fund, which
supports a select group of leading art culture institutions across
the globe, and the CHANEL Next Prize for the next generation of
creative talent. US support currently includes Annual sponsorship
of the MoMA film program, Tribeca Film Festival programs and
Through Her Lens, Support of the Academy Gold Fellowship for Women
and Sponsorship of the BAAND Together Dance Festival at Lincoln
Center. Fondation Chanel : Since 2011, Fondation CHANEL's mission
is for women and girls to be free to shape their own destiny.
Through multi-year partnerships with financial and technical
support, Fondation CHANEL is committed to improving the safety and
autonomy of women and adolescent girls around the world, impacting
over a million women and girls in its first 10 years. For more
information, please navigate to the Fondation Chanel website here
Career and Leadership Development: We have dedicated in-house teams
focused on supporting the onboarding of employees, developing
leadership skills via custom programs like Imagine Chanel People,
Heart of Leadership and group and individual coaching, and blended
online and live classes offered on our Bloom platform and by
skilled trainers, such as Shape Your Career, to develop career
building skills. *Chanel, Inc. benefits and perks are dependent on
eligibility and subject to modification by Chanel at any time.
Keywords: Disability Solutions, New York , Manager, Platform E-Commerce, Executive , New York, New York
Click
here to apply!
|