IT Operations Manager
Company: Michael Page
Location: New York
Posted on: May 1, 2024
Job Description:
We seek an IT Operations Manager, who will act as a Technical
Delivery Manager in NYC. This role involves providing escalated
technical support across various IT infrastructure and end-user
computing areas, including managing desktop, network and mobile
devices, troubleshooting operating systems and applications,
maintaining end-user devices, and implementing IT service
management processes.Client DetailsA Wealth Management Firm known
for its extensive range of financial products and services,
including asset management, risk management, and advisory
services.Description
- Technical expertise in L2/L3 support for IT Infrastructure and
End User Compute.
- Offer advanced assistance to the NY Service Desk team.
- Strong proficiency required in Managed Desktop and Mobile
Device Management, including troubleshooting OS, apps, and policy
deployments, with emphasis on Group Policy skills.
- Responsible for technical service delivery, Incident and
Problem management, leveraging strong ITSM/ITIL skills within the
NY IT Operations team.
- Demonstrated networking skills encompassing switches, routers,
firewalls, VPNs, and WAN, supporting a medium-sized corporate
environment.Profile
- Proficiency in Windows 10, MS Office 365, Exchange Online,
Microsoft Teams (including Teams Phone), and SharePoint.
- Expertise in video conferencing support (Teams), LAN and WAN
networking, and network infrastructure (Cisco and Palo Alto
routers, switches, firewalls, UPS units).
- Experience with VMware ESXi, Windows Server OS, Group Policy,
DHCP, DNS, Active Directory, Citrix Virtual Apps & VPN, Intune for
mobile device management, and security technologies including
Carbon Black DLP, EDR, Application Whitelisting, and Email &
Website Filtering (Forcepoint).
- Exceptional Incident and Problem management abilities,
including proficient troubleshooting, effective communication
(written and verbal), and support for on-site and remote
users.
- Demonstrated confidence in servicing staff at all
organizational levels, acting as a team player within the Service
Desk team and across IFM IT, with a strong security awareness and
proactive risk mitigation.
- Proactively manage Incidents and Problems to define the root
cause and provide interim workarounds and permanent solutions. Job
OfferThis position offers great pay and benefits!Apply today using
the link and your resume will be reviewed within 24 hours!MPI does
not discriminate on the basis of race, color, religion, sex, sexual
orientation, gender identity or expression, national origin, age,
disability, veteran status, marital status, or based on an
individual's status in any group or class protected by applicable
federal, state or local law. MPI encourages applications from
minorities, women, the disabled, protected veterans and all other
qualified applicants.
Keywords: Michael Page, New York , IT Operations Manager, Executive , New York, New York
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