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Program Manager, Value Co-Creation

Company: American Express
Location: New York
Posted on: May 13, 2024

Job Description:

You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex. The Role Do you love bringing strategic vision to life? Are you excited about driving large-scale business transformation? We are seeking a manager to join the Value Co-Creation (VCC) enterprise program team within American Express Technology's Tech Business Management (TBM) organization. In this role you will have the opportunity to shape the future of how American Express prioritizes, designs, and builds products that customers love while driving engagement, collaboration, and innovation across the enterprise. This manager role will work on the strategic planning and program management of Value Co-Creation, an enterprise-wide initiative with the goal of transforming Amex's ways of working together across Business, Product and Technology functions to drive enhanced customer value and business outcomes faster. Examples of new ways of working include, but are not limited to: enhanced collaboration and co-creation across business, product, and technology through all stages of product development cycle; ensuring alignment with architecture frameworks and standards and SDLC controls; evolving investment portfolio planning, capacity management and execution oversight to enable the key tenets of the value co creation model. This manager will be a member of the VCC Program Team, a team that will provide program governance, coordinate cross-functionally and lead the overall transformation. This team will also be responsible for designing and delivering change management, education, and communications to ensure successful adoption of the new ways of working across Business, Product, and Technology. Key to the overall program's success will be the partnerships formed across Technology, Business and Product leaders, engaging them in the design and implementation of new processes and techniques, as well as the formation and support of value-stream aligned teams that will adopt the new ways of working to scale across the enterprise. What You'll Do The manager in this role will be an instrumental thought partner in strategic program planning, support the multi-year VCC roadmap, drive regular governance processes, and ensure successful implementation of VCC throughout the enterprise. Specifically, this manager will:

  • Manage the multi-year VCC roadmap and workplan, identifying ideal state and the strategic plan to achieve it while ensuring progress is made on next steps towards achieving program milestones
  • Monitor and evaluate the program's performance through regular program reporting, analyzing progress and synthesizing key strategic insights fit for executive-level audience
  • Work closely within and across business units to manage day-to-day scale-up activities, tracking overall progress, timeline management, and proactively identifying risks and escalating if necessary
  • Ensure progress is made on developing and implementing strategy to enable scaling and evolution of VCC
  • Communicate with cross-functional teams to ensure alignment on program milestones and next steps
  • Maintain and organize centralized document repository for key program materials and resources
  • Prepare executive-level materials and communications for a variety of audiences and forums
  • Influence others, often without direct authority, persuading with compelling data, facts, and conclusions
  • Collaborate effectively and build key relationships with cross-functional teams throughout the enterprise Qualifications
    • Experience in project/program management working on high-priority, large scale strategic initiatives in the digital space
    • Experience in internal consulting/management consulting delivering transformational change, projects within digital/technology and change management disciplines a plus
    • Solid business acumen and problem-solving skills with high capacity for strategic/end-to-end planning and the ability to strategically identify implications and recommendations
    • Outstanding organizational skills with ability to manage and prioritize multiple workstreams simultaneously
    • Demonstrated track record of independently driving end-to-end results across priorities in a fast-paced and dynamic environment and executing flawlessly
    • Experience designing governance structures, effective operating models, and new processes for programs and strategic initiatives
    • Proficient in developing high-quality presentations and communication materials for an executive audience is a must with a strong attention to detail
    • A self-starter with an ability to navigate ambiguity, form solutions out of white space, and easily adapt to a constantly evolving environment while continuing to make progress towards goals
    • Track record of influencing change within a matrixed organization (working across levels and job functions).
    • Interpersonal and influencing skills with the ability to build stakeholder relationships and work with cross-functional partners at all levels with strong executive presence
    • Strong written and verbal communication skills with the ability to clearly communicate messages to a variety of audiences across functions and levels
    • High intellectual curiosity, ability to solve complex problems, strategic thinking mindset, and innovative thought leadership
    • Experience working with C-suite/executive-level leadership
    • Familiarity with agile delivery methodologies and working knowledge of product development life cycle
    • Prior exposure to FinTech and the payment/banking industry
    • Extensive expertise in Sharepoint, Confluence, and Microsoft suite
    • Loves working in a lean, fast-paced, and dynamic environment
    • Bachelor's degree, MBA a plus
    • Located in New York Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
      • Competitive base salaries
      • Bonus incentives
      • 6% Company Match on retirement savings plan
      • Free financial coaching and financial well-being support
      • Comprehensive medical, dental, vision, life insurance, and disability benefits
      • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
      • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
      • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
      • Free and confidential counseling support through our Healthy Minds program
      • Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Keywords: American Express, New York , Program Manager, Value Co-Creation, Executive , New York, New York

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