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Mobile Device Management Support

Company: Priority Groups
Location: New York
Posted on: May 15, 2024

Job Description:

Overview: ESO Consultants is seeking a Mobile Device Management Support contractor to join a team responsible for providing expert-level technical support for RELEVANT's 20,000 Apple and Samsung smartphones and tablets. Job Title: Mobile Device Management Support Responsibilities: \- Provide 1st through 3rd level technical support for RELEVANT smartphones, tablets, and associated peripherals and accessories. \- Create and implement security profiles using the RELEVANT's AirWatch MDM platform. \- Assist with smart device deployment projects. \- Generate reports on devices out of compliance with RELEVANT and NY State policies. \- Assist with asset inventory management by entering or modifying devices in the asset inventory database and managing the distribution of acceptance and return receipts. \- Respond to service desk tickets in a timely manner. Qualifications: \- Bachelor's degree preferred. \- Proficiency with smartphones and tablets running Apple, Google, and Microsoft Operating Systems. \- Strong familiarity with smart device hardware from major manufacturers (Apple, Samsung, LG, etc.). \- Proficient with MDM platforms such as AirWatch and Intune. \- Experience with asset management best practices. \- Strong communication skills. \- Ability to multitask. \- Ability to lift boxes weighing 25 pounds. \- On rare occasions, may be asked to work evenings and weekends.

Keywords: Priority Groups, New York , Mobile Device Management Support, Executive , New York, New York

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