Overnight Manager on Duty
Company: Disability Solutions
Location: New York
Posted on: September 28, 2024
Job Description:
Loews Regency New York Hotel has a legacy of luxury - expertly
orchestrated and masterfully performed. Located in midtown
Manhattan, the property seamlessly blends its iconic Art Deco
design with modern sensibilities, craftily merging form and
function to compliment 50 years of service expertise. Welcome to
our Park Avenue Allure.Job Specific
- Oversees daily agent activities at the Front Desk and ensures
all Team Members are adhering to the company standards.
- Interacts with the guest and handles all guest requests.
- Provides a four diamonds and more experience by focusing on
exceeding guest expectations.
- Supports the Front Desk Agents by providing constant feedback
and training.
- Understands the needs and wants of the customers in our market,
improves processes by listening to the team and customers.
- Responsible for controlling the inventory levels and works
closely with the purchasing department.
- Coordinates the quality, efficiency, and safe operations of the
Front Office department.
- Ensures safe and efficient flow of traffic of arriving and
departing guests.
- Reviews occupancy flow patterns throughout the evening as well
as Guest Services logs and applicable computer reports to ensure
proper department coverage and an outstanding level of
service.
- Maintains open lines communication with other departments
- Interacts frequently with guests to ensure satisfaction with
services
- Attends all required meetings for position
- Oversees supervision of Team Members and work assignments to
maximize performance and ensure all Team Members perform in a
friendly professional manner at all times
- Conducts regularly scheduled meetings and training as
required
- Answers guest inquiries and resolves complaints, taking all
appropriate action to ensure total guest satisfaction
- Ensures that all requests are handled promptly, accurately, and
with utmost courtesy
- Reviews/maintains daily payroll report/records for overnight
team, maintaining labor costs within forecasted budgetary
guidelines
- Ensures that all daily and group reports are distributed to
appropriate parties
- Other duties as assignedGeneral
- Maintains clean and excellent condition of Back Office area and
equipment
- Maintains proper stock of all supplies in Back Office Area
- Executes emergency procedures in accordance with hotel
standards
- Notifies appropriate individuals and departments of any
problems or unusual matters of significance
- Attends all appropriate hotel meetings and training
sessions
- Is polite, friendly, and helpful to guests, employees, and
management
- Promotes and applies teamwork skills at all times
- Complies with all hotel standards, policies, and rules
- Complies with safety regulations and procedures
- Remains current on hotel information and changesQualifications
- Excellent communication skills - oral and written
- Excellent guest service skills
- Knowledge of computer programs utilized in property
management
- Able to work a flexible schedule, including weekends and
holidays
- Bachelor Degree in Hospitality Management or related field or
exceptionally strong technical and service skills
- Minimum two years' experience as Front Desk Agent at a
comparable quality propertySalary range for this position, based on
experience, is $68,000.00 to $85,000.00.
Keywords: Disability Solutions, New York , Overnight Manager on Duty, Executive , New York, New York
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