GCIB / GM KYC Business Support Manager VP
Company: Disability Solutions
Location: New York
Posted on: September 28, 2024
Job Description:
Job Description:The FunctionThe Client Outreach team are the
front line unit who work with clients as part of meeting Know Your
Client (KYC) periodic refresh and remediation requirements. We work
in close collaboration with Global Corporate and Investment Bankers
and Global Markets Sales to support the Bank's global regulatory
and policy requirements as it relates Client Due Diligence (CDD)
documentation collection, with support from Operations and Global
Financial Crimes Risk teams.The team identifies and develops client
connections, engages client representatives to obtain KYC
documentation, and acts as a coordination point for resolving
issues/challenges with respect to client and country specific
documentation requirements in a timely manner.In addition to the
ongoing document engagement, individuals within the team keep
abreast of global regulatory change that could influence processes,
and identify opportunities that enhance the client experience.The
RoleManages diverse administrative functions for a large, complex
and global organization. Functions managed may include: financial
control/budgeting and consolidation, personnel processes,
audit/compliance, premises, and coordination of certain projects,
associate training, service quality, process improvement, business
continuity, and communication. Consults with senior management in
evaluating current methods and developing strategies to implement
changes and improvements. Requires a thorough knowledge of the
department or business units functional area or products. Working
knowledge of general bank policies, programs and procedures and
financial/accounting practices.Role Responsibilities
- Design and deliver cultural and people initiatives, driving a
collaborative and output oriented culture
- Lead employee engagement efforts across a global team including
organizing meeting routines and facilitating communication across
the team
- Manage org health, including partnering with HR on implementing
a framework where deliverables are measured and monitored
- Manage vendor relationships and ensure appropriate staffing
coverage; facilitate resource onboarding and offboarding
- Support periodic population and capacity analysis to ensure
teams are able to deliver Outreach requirements across sectors,
regions and client types
- Liaise with Finance on financial budgets and corporate
forecasts
- Coordinate and support our location strategy, including
partnering with Corporate and Infrastructure Services
- Develop and implement robust global training and readiness
programs for both new and existing teammates
- Facilitate global business continuity planning and business
impact assessments as well as inter affiliate service
relationships
- Coordinate and document processes and formal guidelines as they
relate to Outreach and associated FLU processes
- Support the GCIB and GM Client Outreach executives on routine
and ad hoc requirements
- Partner with colleagues in Banking, Sales, FLU COOs, FLU
Change, FLU Business Controls, Operations, HR and other groups as
neededRequired Skills
- Bachelor's degree
- 7+ years experience in a COO or business support role crossing
multiple time zones within the financial services industry
- Working knowledge of Anti-Money Laundering or Global Corporate
Investment Banking lines of business preferred
- Understand big picture and ability to work well
independently
- Ability to initiate and build strong relationships with all
levels of the organization
- Excellent interpersonal skills for motivation, collaboration
and encouragement
- Professional Demeanor: Demonstrating patience, composure, and
positive attitude.
- Problem Solving and Decision Making Skills: Thinking
analytically, using diverse research skills, applying past
experiences to problem resolution, developing multiple resolutions,
knowing how to and where to go to resolve problems.
- Flexibility and Adeptness: Handling multiple projects and daily
tasks adjust to a changing environment adept to new approaches that
improve overall work efficiency and effectiveness.
- Initiative: Identify process improvements, demonstrate a
"self-starter" behavior and a willingness to help others, and show
potential to require minimal supervision.
- Strong organizational skills and ability to prioritize and
manage competing priorities with excellent attention to detail
- Excellent proficiency using Microsoft office products,
particularly Microsoft PowerPoint, Excel, WordShift:1st shift
(United States of America)Hours Per Week: 40
Keywords: Disability Solutions, New York , GCIB / GM KYC Business Support Manager VP, Executive , New York, New York
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