RESTAURANT MANAGER - SAA BROOKLYN MEMBERS CLUB
Company: Happier People Management
Location: Brooklyn
Posted on: September 29, 2024
Job Description:
The Restaurant Manager ensures a consistent and best-in-class
experience for all Members & Guest in our F&B outlets. They
proactively and graciously find ways to embed hospitality in even
the smallest daily details. We are looking for a Restaurant Manager
to ensure all daily activities run smoothly and efficiently. The
candidate should be familiar with restaurant operations and
supervising restaurant staff performance to succeed in this role.
You will be responsible for coordinating activities and helping
people reach their full potential. The Restaurant Manager will be
focused on ensuring excellent customer experience by being a leader
and a problem solver. The ideal candidate will quickly be able to
adapt to the brand, values, and culture of the company, evoking
passion and excitement for the process in all involved while
providing an upbeat and positive client and team experience.
Because we are a small team, we all wear many hats and are happy to
roll up our sleeves and lend a hand whenever needed. Can-do
attitudes and respectful, inclusive outlooks are greatly valued and
expected of all team members. This is a unique opportunity to join
an outstanding culinary and service program. Be part of a curated
group of influential, successful, and passionate professionals.
About 154 Scott 154 Scott is a multifaceted destination that
creates space for our everyday lives. Its raw minimalist
architecture and pragmatic design set the tone for an environment
to work, create, exercise, nourish, connect, and escape. 154 Scott
is a private membership club where an inclusive spirit orients
exclusive access. 30,000 sq. ft of facilities, comprised of
workspaces, art studios, recording studios, conference rooms,
private bars and a restaurant, a Wellness Spa & Gym, a pool, and a
rooftop deck. A consciously cultivated community connecting people
of different ages, backgrounds, professions, and identities.
Reports to: General Manager Direct Reports: FOH Staff
Responsibilities
- Direct floor staff to ensure the fulfillment of Happier steps
of service and hospitality standards
- Lead floor service, ensuring that it runs smoothly and that the
team is working efficiently and effectively
- Facilitate communication between floor staff and kitchen
- Problem-solve guest incidents or complaints (service issues,
spills, check disputes, etc.)
- Consistently helps create memorable experiences for our guests
by personalizing service
- Recognize and engage with regulars and VIP guests to make them
feel a part of the family
- Complete all administrative duties competently and as written
within the time frame given
- Ensures that no members of staff are permitted to work if they
are not suitably dressed or groomed
- Supports with hiring, scheduling, training, evaluating, and
terminating employees
- Documents, investigates, escalates, and resolves all employee
and guests incidents
- Ensures exceptional service standards are consistently met and
that activities are carried out effectively
- Inspects dining room and storage areas to ensure compliance
with health and safety regulations
- Estimates front-of-house food and beverage needs and supervises
intake orders to ensure specifications
- Reviews financial information such as sales, inventory, and
costs to monitor budget
- Meets with dining room and bar personnel to plan restaurant
activities and special events, share information, etc.
- Performs other duties as required or assigned
- Communicates all product-related information and changes to all
team members
- Support dining room staff by making sure the display is always
aesthetically pleasing and accurately representing what is in
stock
- Participates in the inventory of all items
- Completes end-of-shift notes and all other pertinent
information Requirements
- Minimum 2+ years in upscale independent restaurant leadership
roles preferred
- An innate understanding and demonstrated ability with
high-touch and consistent customer service
- Individuals with diverse educational and training
backgrounds
- Demonstrated strength in working alongside various backgrounds,
skills, and professionals.
- Takes pride in the ability to talk to anybody; you can turn any
"No" into a "Yes!"
- Highly entrepreneurial and able to adapt to changing priorities
in a fast-paced environment; proven ability to execute in the face
of competing priorities
- Flexible self-starter with attention to detail who can work in
a fast-paced environment and support multiple projects at once
- Solid written and verbal communication skills
- Team player with an enthusiastic outlook and creative mind
- Must exhibit the ability to plan, prioritize and demonstrate
exceptional follow-up skills---
- Must be courteous, persuasive, client-focused, professional,
and positive at all times
- Ability to prioritize and get things done in a rapidly changing
environment
- Be available to work within opening hours, including weekends
and holidays
- Ability to be a leader with a desire to educate and empower
team members and create accountability standards
- Willing to learn new and exciting things PHYSICAL REQUIREMENTS
- Ability to work long hours as the business needed/
required
- Ability to maintain a flexible schedule
- Able to lift up to 35lbs as needed
- Able to stand for long periods of time as needed/required
Benefits Benefits
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation, Sick & Company Observed Holidays)
- Family Leave (Maternity, Paternity)
- Training & Development
- Referral Program The base pay range for this position is a
salary range of $75,000 - $85,000 per year. The determination of
what a specific employee in this job classification is paid within
the range depends on a number of factors, including, but not
limited to, prior employment history/job-related knowledge,
qualifications and skills, etc.
Keywords: Happier People Management, New York , RESTAURANT MANAGER - SAA BROOKLYN MEMBERS CLUB, Executive , Brooklyn, New York
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