Floor Manager

Company: AllSaints
Location: New York
Posted on: September 29, 2024

Job Description:

Job Summary
Lead a team of stylists to deliver exceptional customer experiences and drive sales in a fast-paced retail environment.

Job Description
As a Floor Manager, you will be responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers. You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.

Key Responsibilities

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• Manage and motivate a team of stylists to deliver exceptional customer experiences and drive sales.
  
• Oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls.
  
• Work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.
  
• Be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team.
  
• Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers.
  
• Accountable for the day-to-day operations of the store, and team deployment will be at the forefront of your daily routine.
  
• Work in conjunction with the management team to enable the store to exceed its targets and KPIs.
  
• Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews.
  
• Create and implement floor plans and rotas independently, setting the store up for success for the day.
  
  
  Requirements
  
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  • You love fashion and are an irresistible ambassador for AllSaints.
    
  • Tenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward.
    
  • You know your store inside and out and are an active user of all reporting technologies.
    
  • Natural affinity in learning new systems and processes in a digital environment.
    
  • Honest, trustworthy and dependable - you live by our brand values.
    
  • A protector of the brand and a mentality to care for your customers, profit and product, as well as your teams and customer's health and safety.
    
  • A confident and hardworking leader - your team love to work with you and for you and demonstrate these behaviours even in your absence.
    
    
    About AllSaints
    AllSaints is a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in-house and made by a small number of suppliers and artisans around the world to sustainable standards.
    
    Benefits
    AllSaints offers employees regularly working a minimum of 30 hours per week comprehensive Health & Wellbeing Benefits. Eligible employees may also choose to enroll family members, including a legal spouse/registered domestic partner.
    
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    • Medical, Dental, Vision, and Flexible Spending Accounts (FSA) & Dependent Care Accounts.
      
    • Commuter & Parking Saving Accounts.
      
    • 401(k) Enrollment - Traditional 401(k)/Roth 401(k) with matching.
      
    • Paid Time Off & Sick Leave.
      
    • Enhance Paid Parental Benefits.
      
    • Voluntary Additional Life & Disability Coverage for Spouse and Child(ren).
      
    • Basic Life and Disability.
      
    • Short/Long-Term Disability.
      
    • Employee Assistance Programs.
      
    • Personal Clothing Discount.
      

Keywords: AllSaints, New York , Floor Manager, Executive , New York, New York