RESTAURANT MANAGER
Company: KFC
Location: Brooklyn
Posted on: October 31, 2024
Job Description:
We are looking for a Restaurant Manager to help manage our KFC
Team!
A Restaurant Manager is responsible for providing strong, positive
leadership to his/her team to deliver great and friendly guest
experiences, operational excellence and for helping to build
profitable top line sales. They are responsible for the overall
operation of the restaurant according to KFC standards, franchisee
standards. Our company has great leadership team to help you
support into this new role and has stunning performance for past
two years on all operational metrics. You will be part of a winning
culture and store that has stellar performance in place
already.
Benefits:
- Competitive pay
- Empowerment to manage others
- Ability to participate in Health Plan
- Fun Working environment
- Vacation/ Sick pays
- Excellent Bonus Plan
- Growth Ability to become Multi Unit Competencies
Great Focus:
- Understands and exceeds guest expectations, needs and
requirements
- Develops and maintains guest
- Displays a sense of urgency with guests
- Seeks ways to improve guest satisfaction; asks questions,
commits to follow-through
- Resolves guest concerns by following Brand recommended guest
recovery process Passion for:
- Sets and maintains high standards for self and others, acts as
a role model
- Consistently meets or exceeds goals
- Contributes to the overall team performance; understands how
his/her role relates to others
- Sets, prioritizes and maintains focus on important goals
- Establish goals and deliver results
- Seeks ideas and best practices from other individuals Problem
Solving and Decision Making:
- Identifies and resolves issues and problems
- Uses information at hand to make decisions and solve problems;
includes others when necessary
- Identifies root cause of a problem and implements a solution to
prevent from occurring
- Empowers others to make decisions and resolve issues
Interpersonal Relationships & Influence:
- Develops and maintains relationships with team
- Operates with integrity; demonstrates honesty, treats others
with respect, keeps commitments
- Encourages collaboration
- Leads others; negotiates and takes effective action Building
Effective Teams
- Identifies and communicates team goals
- Monitors progress, measures results and holds others
accountable
- Creates strong morale and engagement within the team
- Accepts responsibilities for personal and team commitments
- Recognizes and rewards employee's strengths, accomplishments
and development
- Listens to others, seeks mutual understanding and welcomes
sharing of information, ideas and resources Conflict Management
- Seeks to understand conflict through active listening
- Recognizes conflicts as an opportunity to learn and
improve
- Resolves situations using facts involved, ensuring consistency
with policies and procedures
- Escalates issues as appropriate Good to have:
- Restaurant, retail, or supervisory experience
- Ability to work early morning from 6am
- Ability to work 50-55hrs per week
- Digital Technology skills to operate back office system
Responsibilities
Team Environment:
- Hire, train and develop employees
- Communicate job expectations to their employees
- Plan, monitor, appraise and review their employees' job
performance
- Provide coaching and feedback; disciplines when appropriate
Operational Excellence:
- Create and maintain a guest first culture in the
restaurant
- Ensure all shifts are appropriately staffed to achieve guest
service goals
- Maintain safe, secure, and healthy environment by following and
enforcing safety, food safety, and sanitation guidelines
- Ensure Brand standards and systems are executed
- Manage Donut orders with Kitchen and submit all food orders and
make weekly schedules
- Handle bank deposits
- Ensure online training is completed for new hire
- Deliver speed in d/thru as role play for other employees in
store. Profitability:
- Control costs to help maximize profitability
- Execute all in-restaurant marketing promotions in a timely
manner
- Execute new product roll-outs including team training,
marketing and sampling
- Set sales goals and track results
- We have strong bonus plan
Keywords: KFC, New York , RESTAURANT MANAGER, Executive , Brooklyn, New York
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