Director of Operations

Company: Brooklinen
Location: New York
Posted on: June 1, 2025

Job Description:

We're excited to be hiring a Director of Operations, Freight and Fulfillment to join our team in Brooklyn, NY. Reporting to our COO, you'll lead the refinement of our inbound and outbound freight, fulfillment, post-purchase, and inventory management processes to deliver an exceptional customer experience at the best possible price and speed.If you're an expert in operations across a multi-warehouse network, experienced with 3PLs and international freight, and bring sharp analytical skills with a passion for driving excellence, we'd love to connect with you!What You'll DoThis role has full ownership of key aspects of our supply chain - inbound and outbound freight, fulfillment operations, inventory management, and the post-purchase customer experience - with a focus on operational performance, cost efficiency, and customer satisfaction.Lead and optimize end-to-end order fulfillment processes across all channels, ensuring accurate and timely execution of high-volume orders.Manage and optimize domestic and international shipping carrier strategies to balance cost, speed, and service level.Hold logistics and transportation partners accountable for meeting SLAs and contractual obligations.Maintain and enhance inventory accuracy and storage optimization across the 3PL network.Collaborate with Production and Planning teams to optimize network inventory, proactively addressing issues that could impact split shipments, transportation costs, or customer satisfaction.Develop and manage operational budgets, including monthly spend analysis and variance reporting; implement cost-reduction initiatives through process improvements.Partner with Technology teams to drive enhancements to platforms and systems critical to Operations.Lead the adoption of a consistent, data-driven, and scalable approach to operational processes.Manage a team of six through three direct reports, overseeing inbound and outbound freight, 3PL fulfillment, reverse logistics, and the post-purchase experience across our network and third-party providers.Foster a high-performing, engaged team culture rooted in accountability, clear goal-setting, and professional development.Partner cross-functionally to achieve company and departmental goals and OKRs.We're Looking for Someone Who Brings:10+ years of operations experience in freight, fulfillment, and supply chain management; home goods or fashion experience strongly preferred.5+ years of experience building, leading, and developing teams.Strong financial and operational acumen related to freight, fulfillment budgeting, spend management, and 3rd-party negotiations.Proficiency with MS Word, Excel, PowerPoint, and operational systems such as OMS, WMS, and ERP platforms.Deep understanding of order management across multiple sales channels (DTC, retail, wholesale).Excellent analytical and mathematics skills.Skilled negotiator with a strong track record of cost control and partner management.Experience leading cross-functional initiatives to drive cost efficiencies and operational improvements.Strong interpersonal skills with the ability to collaborate and influence across teams.Ability to multitask effectively in a fast-paced, dynamic environment.Business acumen to implement well-defined, standardized, and visible operational processes.A sense of urgency and ownership, with the resilience to navigate challenges and consistently deliver results.At Brooklinen, we're committed to offering a competitive total compensation package, grounded in market data that reflects our size, stage, industry, and location. For this role, the base salary range is $152,000 to $190,000, with a 15% target bonus.Beyond base salary, we offer a comprehensive set of benefits designed to support the well-being, growth, and balance of our team.

• Health Benefits: We contribute generously (even up to 100% for employee-only coverage) toward our employees' medical, dental and vision premiums.
• Fertility Support: We provide financial support for every fertility and family-building journey.
• Retirement Savings: A 401K plan with a 4% company match helps you build for the future.
• Commuter Benefits: Pre-tax commuter benefits help cover the costs of getting to and from the office.
• Product Discount and Allowance: Enjoy a 40% discount on Brooklinen products and a 25% discount for friends & family, plus a bi-annual product allowance.
• Wellness Support: Free memberships to One Medical and Talkspace provide health and mental wellness support.
• We also offer a flexible wellness & lifestyle $1,000 reimbursement through Joon.
• Parental Leave: All new parents receive 14 weeks of fully paid parental leave.
• Year-Long Summer Fridays: We wrap up at 3 pm every Friday, all year long.
• Vacation: Start with 20 days of vacation per year (pro-rated by start date). After five years with us, you'll enjoy 25 days of vacation annually.
• Sabbatical: At your five-year anniversary, take a fully paid, one-month sabbatical.
• Hybrid Schedule: We require all HQ team members to work in the office for two days each week during our core days (Tuesday to Thursday), with Tuesday being mandatory company-wide. Our office is open and inviting-come in as often as you like!
• Remote Work Weeks: Enjoy additional flexibility with remote weeks, including Thanksgiving week, the last week of December, and up to four additional remote weeks per year, with manager approval.
• Equity: Our HQ team receives competitive equity grants, and we'd be happy to share more details about valuing this part of compensation during the interview process.At our core, we're a team that values authenticity, passion, and genuine connection. We've cultivated a culture where friendly, welcoming, and driven people thrive together-fueling an environment that's collaborative and refreshingly low-ego. We're strong believers that the people you work with can make or break a job, so we go to great lengths to protect this amazing culture.We believe in balancing hard work with personal well-being. Here, recharging isn't just encouraged; it's essential. Our workday kicks off at 10 am, we're serious about taking vacations, and we wrap up by 3 pm on "Summer Fridays" all year long. Hanging out with teammates is just as important as unplugging to get a great night's sleep.Growth is in our DNA. As our company expands, we're committed to creating exciting opportunities for our talented team members to grow, collaborate, and make a meaningful impact.Hybrid work? Absolutely. We're proud of our flexible HQ schedule-which is two days each week during our core days (Tuesday to Thursday), with Tuesday being mandatory company-wide-to support work-life balance.But don't just take our word for it! Our commitment to our team has earned us recognition from LinkedIn Top Startups, Inc.'s Best Workplaces, and Forbes Best Startup Employers in America in recent years. We're just getting started, and we'd love for you to be a part of this next chapter.Everyone is welcome at Brooklinen. We're passionate about building a team that reflects the diversity of our community and creating an environment where our differences are celebrated.About BrooklinenBrooklinen, one of the largest soft good DTC brands in the US, was founded in 2014 with one goal in mind: To create happiness at home with products that are made to be lived in.While you may have heard of us as "The Internet's Favorite Sheets," ten years later, we're so much more than that. We design with the modern bedroom in mind - a place full of life, where people can authentically show up as themselves - all with products made for comfort and ease. And to make good on the promise of value, Brooklinen creates all of our products with the best quality, at the best price. Our premium soft goods are available online and throughout the country at our eight retail locations.
  
  Our products are that good. But don't take it from us alone: Our assortment of sheets, towels, and more have received over 100,000 5-star reviews and been awarded many times over by industry tastemakers like Architectural Digest, Good Housekeeping, The New York Times' Wirecutter, and many more.Note for recruiting agencies: We oversee our hiring internally, and we kindly ask that recruitment agencies refrain from sending us unsolicited resumes unless we have a pre-existing agreement for a particular role. We're excited about welcoming all applicants who are interested in joining our team to apply directly!#LI-Hybrid #LI-MKApply for this job*indicates a required fieldFirst Name *Last Name *Email *Phone *Resume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn Profile: *Do you have direct experience managing freight, fulfillment, and inventory operations across a multi-warehouse network with 3PL and international freight partners? If yes, please briefly describe the environments (DTC, retail, wholesale) and scale you've supported: *Our office is based in Dumbo, Brooklyn. We have a hybrid schedule of two days in the office and three days working from home. Our core office days are between Tuesday and Thursday, with Tuesday being mandatory company-wide. Please share if this works for you: * Select...As a note, we do not offer flexibility in our hybrid policy or remote roles.Please share your salary expectations: *Are you authorized to work lawfully in the United States for Brooklinen?: * Select...Will you now or in the future require Brooklinen to commence ("sponsor") an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)?: * Select...At this time, we are unable to commence a new immigration case (for example, H-1B or other employment-based immigration). This also applies to cases we would have to commence in the future based on the expiration of a student visa. We may have the ability to support a visa transfer, and we invite you to discuss this with our Recruiting team during the initial interview if you are unsure.If you'd like, please share your pronouns (optional)If you'd like, please share your preferred name and any notes on pronunciation (optional):Voluntary Self-IdentificationFor government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in Brooklinen's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Select...Voluntary Self-Identification of DisabilityForm CC-305Page 1 of 1OMB Control Number 1250-0005Expires 04/30/2026Voluntary Self-Identification of DisabilityForm CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
  Why are you being asked to complete this form?We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .How do you know if you have a disability?A disability is a condition that substantially limits one or more of your "major life activities." If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
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Keywords: Brooklinen, New York , Director of Operations, Executive , New York, New York