Operations Support Associate, Emerging Talent Intern (Summer)
Company: Metropolitan Transportation Authority
Location: Brooklyn
Posted on: April 2, 2026
|
|
|
Job Description:
Description Position at New York City Transit Department:
Subways Operations Support, Department of Subways, New York City
Transit Location: 130 Livingston, Brooklyn, NY Position Title:
Operations Support Associate, Emerging Talent Intern Hourly Rate:
$21.00 (Graduate) All internship positions are onsite and require
regular, in-person attendance at the designated work location.
OVERVIEW OF DEPARTMENT: Subways Operations Support provides the
analytics, digital tools, training, and budget that underpin
Subways operations. Our group of experienced MTA staff, former
consultants, and transportation planners are tasked with helping
Subways address its most pressing and persistent challenges working
with leaders across the organization. Interns will be responsible
for one of three project types: reviewing and redesigning processes
and strategies, solving complex analytical and technical problems,
and/or supporting project management. Any of these responsibilities
will coordinate with a variety of stakeholders across the
Department of Subways. This assignment provides critical support to
the everyday operation of Subways by improving the tools used to
manage and administer training across the department.
RESPONSIBILITIES: Bring a passion for addressing the challenges of
a complex system Analyze operations, workforce, and/or financial
data Develop data-backed solutions to department challenges
Collaborate with a diverse set of stakeholders at all levels of the
organization Develop presentations of their work Be resourceful and
solution-oriented Support team members with the specialized
programming and/or sophisticated analytics skills Conduct research
and/or collect comparative data PROJECTS: Reviewing and redesigning
processes and strategies. These projects follow a management
consultant-style approach of research, fact-based analysis, problem
solving and prioritization. They generally include a significant
amount of data collection, data analysis, process review, and
process optimization. Example projects include reviews of
maintenance inspection and repair workflows; development of new
deployment strategies for field-based teams; reviews of jobs
selection and workforce management workflows; and designs to
streamline exceptions to regularly scheduled bus and train
services. Solving complex analytical and technical problems. These
projects require intensive data analysis, quantitative research,
statistical sampling, and development of planning or service
improvement tools. Example projects include building visualizations
of subway and bus service; using data to pinpoint specific service
and workforce management problems; and developing tools for
executive decision-making. Supporting project management. The
higher quality and more accessible information about the delivery
of projects supports executive decision-making. The work requires
keeping in close touch with stakeholder groups, tracking
deliverables and outcomes, and documenting progress. Success in
this role demands tight attention to detail. Example projects
include tracking the delivery of new technology on buses and
creating a business case for the technology; deployment of the
Eagle Team on local buses to track the efficacy of fare evasion
initiatives; and supporting ongoing monitoring of key performance
indicators (KPIs). REQUIRED QUALIFICATIONS: Proficiency in
Microsoft Office Suite is a must. The candidate should possess
organizational, analytical and communication skills. The candidate
should be able to work well under pressure and prioritize tasks
effectively. The candidate should have a keen eye for detail and be
able to work independently while being an active team player.
Detail-oriented with exceptional time management skills. Excellent
quantitative analytical skills Proficiency in SQL, with a
preference for familiarity with Python Familiarity with workflow
automation software (e.g., PowerApps) REQUIRED EDUCATION:
Matriculated in a graduate program in good standing with at least
2.8 GPA Major(s) Preferred: Data Science, Engineering,
Transportation, City, Regional, or Urban Planning, Business
Administration, Business Analytics, Interdisciplinary Studies, or a
related field. All applicants must be authorized to work in the
United States at the time of application. Students’ transcript must
be submitted. Equal Employment Opportunity MTA and its subsidiary
and affiliated agencies are Equal Opportunity Employers, including
with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds,
experiences, and abilities, including military service members, to
apply.
Keywords: Metropolitan Transportation Authority, New York , Operations Support Associate, Emerging Talent Intern (Summer), Executive , Brooklyn, New York
