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Head of Account Management

Company: Real Estate Development, New York, NY
Location: New York
Posted on: March 14, 2018

Job Description:

About the role Company’s member base is growing rapidly in 2018 and we are looking for a Head of Account Management to lead our global account management team. The ideal candidate is passionate about our members’ experiences, focusing on the smallest of details while also being able to handle complex operational challenges. You will be an advocate for our community of members, displaying a high degree of empathy and understanding for their experiences at Company. You love building teams, processes and systems that scale. You constantly evaluate workflows and test ideas that can be deployed regionally or nationwide. Responsibilities Manage, train and develop a growing account management team Monitor and manage team against key metrics such as occupancy rate, churn/renewal rate, and tour conversion rate Use data and analytics to justify business decisions, member policies and highlight areas for improvements Work cross-functionally with Marketing, Sales, Product, Legal and Finance teams to build processes, tools and systems that scale Work with our development team to build internal and member-facing products Requirements You have led a sales, customer success, operations, or account management team in a fast paced startup environment You have a demonstrated track record of hitting your goals and aligning a team around key metrics You have built systems and processes that were flexible and scalable You are a leader that can balance the needs of the individuals on your team with organizational goals You have experience managing difficult situations You have managed a team of local and remote employees – your previous direct reports should be your most enthusiastic advocates You have 5+ years of relevant experience

Keywords: Real Estate Development, New York, NY, New York, Head of Account Management, Executive, New York, New York

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