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Client Service & Product Implementation Manager - Cash Management

Company: Signature Bank
Location: New York
Posted on: May 18, 2018

Job Description:

Join a winning team! Signature Bank has been ranked among the Top 10 on Forbes\' list of Best Banks in America for six consecutive years!

Signature Bank, member FDIC, is a New York-based full-service commercial bank with private client offices throughout the New York metropolitan area. The Bank s growing network of private client banking teams serves the needs of privately owned businesses, their owners and senior managers. Signature Bank offers a wide variety of business and personal banking products and services.

The Bank operates Signature Financial, LLC, a specialty finance subsidiary focused on equipment finance and leasing, transportation and franchise financing. Investment, brokerage, asset management and insurance products and services are offered through the Bank s subsidiary, Signature Securities Group Corporation, a licensed broker-dealer, investment adviser and member FINRA/SIPC.

Client Service & Implementation Manager - Cash Management

In this position, you will be responsible for the overall management of the Cash Management Implementation and Service teams.

Primary responsibilities include:

* Manage Client Service and Product Implementation staff responsible for activities related to various cash management products.

* Oversee the e-Banking Service team including operational functions needed to support Signature Bank s Internet Banking and Mobile products.

* Escalation point for Private Client Groups staff and other internal stakeholders.

* Partner with the Sales Team on complex, multi-layered client product requirements, helping to develop timelines and dependencies.

* Key stakeholder in development of enhanced or new cash management products.

* Develop and maintains adequate operational procedures and systems, ensuring compliance with regulatory requirements as well as established bank procedures.

* Acts as primary liaison for internal audit and internal risk departments.

* Liaise with other areas of the Bank to ensure seamless department operations

* Develop department metrics, including a Quality Assurance standard; ensures staff is cross trained on an ongoing basis.

* Develop and maintain a Voice of the Customer program to assist with strategic improvement opportunities including communications for product outages.

* Recommend and implement technology solutions aimed at improving productivity, reducing risk, increase efficiency and enhanced management reporting.

* Manage staff, including performance reviews, time and attendance, workflow management and employee relations. Responsible for employee development, retention, and training


* Minimum of 7 years Cash Management bank operations, product or client service experience required

* Minimum of 3 years management experience required

* Excellent leadership, customer service and project management skills

* Ability to collaboratively with other organizations

* Must be organized and able to perform within a high volume area.

* Ability to work with all levels of management

* Strong issue resolution skills

* Excellent interpersonal and communication skills

* High School Diploma or GED required. Bachelors degree preferred

Signature Bank offers a competitive compensation (BONUS PROGRAM), an excellent health benefits package including, 401(k) plan with generous company match, gym reimbursement, pet insurance, tuition reimbursement, award winning wellness program, and much more for qualified employees!

Service is our cornerstone!

View available Careers with Signature at

We are an Equal Opportunity Employer

We do not sponsor work visas

Relocation or interview travel expenses are not available for this role

No Agencies Please

Keywords: Signature Bank, New York, Client Service & Product Implementation Manager - Cash Management, Executive, New York, New York

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