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Sales Operations Manager

Location: New York
Posted on: May 26, 2018

Job Description:

Job Company is one of the fastest growing label companies nationwidePartnering with over 50,000 Customers across the USHome of the highest quality and fastest digital printing technology in the industryProprietary software system designed to provide ultimate flexibility to CustomersSales Operations Manager & Call Center ManagerLead and scale Customer Service and Inside Sales team, Call Center, and Contact Center team to Increase Revenue & Provide a World-Class Customer Experience. Maximize the opportunity of each and every lead and opportunity. Coach and lead team to excel in servicing, negotiating, and building rapport with all incoming inquiry and achieve all KPI's to ensure the absolute highest level of service to our Customers.Qualifications & Experience for Sales Operations Manager & Call Center Manager:Must have empathy of others and an ability to build trusting relationships with othersMust have a strong sense of self-awareness of own strengths and weaknessesMust be highly motivated with a passion for providing a World-Class Customer Experience!5+ Years related or similar experience in a leadership role in a business-to-business call center or inside sales team environmentMust be a highly effective communicator, and able to lead and quickly scale a team through hyper-growth challengesMust be a highly effective team leader, displaying strengths in coaching and developing a teamMust be able to hold others accountable to achieve individual goals or team goalsMust be able to hold oneself accountable to achieve goals, and focus on self-developmentAnalyzing, developing, and maintaining multiple sales processes and channelsResponsibilities for Sales Operations Manager & Call Center Manager:Lead and scale customer service and inside sales team to provide a World-Class Customer ExperienceProvide development resources, mentoring, and training to grow customer service and inside sales teamOversee and coordinate the sales team activities and follow upsEstablish sales territories, quotas, goals, and compensation plans for the sales teamTrack results and identify areas for improvementUse innovative, data-driven sales and negotiation techniques to maximize revenue growthCreate and implement policies and procedures to ensure KPI's are measured and achievedMaintain industry-leading QoS to CustomersNurture relationships through a consultative and empathetic approach with CustomersResponsible for all Customer Experience as it relates to the Contact CenterSuccessfully achieve specific Quality of Service, Revenue, and Workload metricsMaintain an industry-leading working knowledge of call centers and inside sales best-practices by attending training, seminars, and eventsMust be able to utilize the power of a complex, custom built CRMMust have the ability to provide negotiation and sales training to those on your teamBenefits for the Sales Operations Manager & Call Center Manager:Highly competitive salary + growth related bonusesHealth insurance is available, and we will pay for 50% of the Silver individual rateFree dental insurance and free vision insurance4 weeks paid time offAll major holidays paidOngoing training and resourcesCompany DescriptionAt our core, we are a high-tech software company that has built a propriety, web-based (SaaS) eCommerce platform to serve over 50,000 Customers nationwide. We are a software company and a manufacturing company - all in one. Our Customers range from small startups to recognizable, Fortune 500 brands, and we make it our mission to continually reinvest in our people, processes and capabilities, to better serve the growing needs of our Customers. Our niche segments of Customers find us through various brand channels. Some of the broader, primary industries served are: Food & Beverage, Spirits, Wine & Craft Beverage, Chemical, Automotive, Nutraceutical, Cosmetic, Manufacturing, and a variety of other niche industries and applications.In addition to providing labeling solutions, we provide graphic design services and a variety of other commercial print services as an added benefit to our Customers. We currently offer industry leading printing technologies, including digital dry-toner, digital UV inkjet, UV and IR flexographic and offset capabilities.With continued advances in technology, developments in capabilities, vendor relationship management, logistics and supply chain reliability, we provide a strategic partnership that offers a level of service and quality that routinely exceeds expectations.

Keywords:, New York, Sales Operations Manager, Executive, New York, New York

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