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Restaurant Floor Manager

Company: Erminia Corp
Location: New York
Posted on: June 13, 2018

Job Description:

Job DescriptionAbout UsOur Ristorante is a family-owned culinary institution in New York CIty’s Theatre District. Drawing from its rich history of more than 34 years, the restaurant provides authentic Italian cuisine, consistently excellent service, and a uniquely quiet ambiance that sets it apart. Purpose of RoleThe Assistant Manager will report to the General Manager as it pertains to dining experience and floor activity, to the Hospitality Manager as it pertains to event planning and hotel relations, and to the Administration and Ownership as it relates to all other tasks. The Assistant Manager will collaborate with other floor personnel to ensure an attentive dining experience for the customer and smooth staff operations, both visibly present and behind-the scenes.We are not looking for a long experience in the role, but an individual with an Hospitality School Diploma. Job Description:Reports to: OwnershipJOB SUMMARY: Maintains efficiency of restaurant floor operations by maintaining guest satisfaction, continued staff training and other necessary tasks.PRIMARY RESPONSIBILITIES1. FloorService1.1 Ensures staff are completing opening and closing checklists in atimely and thorough manner1.2 Detailed knowledge of food and beverage program(includingreporting issues to the Wine Director and Chef/Sous Chefs whennecessary)1.3 Ensure that the service standards of the restaurant are met by eachemployee through continual coaching and guiding of staff based onstandards set forth in the training manual.1.4 Conduct daily pre-shiftmeetings,along with other managers,andensuring that each FOH (front of the house) staff member has the appropriate andrequired mise en place for their shift.1.5. Ensure that menus,winelists,staff education and daily informationsheets are complete and printed one half hour prior to each servicedaily.1.6. Ensure the cleanliness and organization dining rooms, waiterstations, restrooms, office, storage areas, and host stand.1.7. Take an active role in the all around training of new employees byassisting in maintaining proper training materials: updating menu/beverage descriptions, trainee quizzes and all new hire materials. As well as helping to oversee new hires progression through the training program.1.8. In conjunction with other management,conduct regular staff training classes to maximize knowledge and sales2. GuestRelations:2.1. Successfully promote and publicize the brand2.2. Understanding and utilizing OpenTable as our booking tool2.3. Touching tables in order to interact with guests in a positive mannerto build relationships with guests.2.4. Maintaining updated guest information in OpenTable Profiles.2.5. Responding effectively to customer complaints in a manner that adheres to our policies3. Repairs & Maintenance:3.1. Assisting ownership and management in maintaining of the generalappearance and upkeep of the restaurant and its’ grounds.3.2. Directing staff to maintain appearance of the restaurant and itsgrounds including weekly deep and daily items as needed3.3. Maintain organized restaurant areas and knowledge of restaurantbackstock3.4. Smallwares & Disposables: Ensuring the proper items needed for dailyoperation are available and correct: this includes but is not limited to: silverware, paper goods, to go items, light bulbs, printer ribbons/paper for POS systems, etc.3.5. Open and Close the restaurant as necessary while following specific company protocols.4. Communication:4.1. Assisting in coordinating manager meetings when necessary.4.2. Including all ownership on necessary emails4.3. Including all managers on necessary emails or text messages4.4. Communicating with staff via emails or text messages

Keywords: Erminia Corp, New York, Restaurant Floor Manager, Executive, New York, New York

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