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Head of Post Sales Engineer

Company: Internet / Online / Data Processing Services, New
Location: New York
Posted on: July 13, 2018

Job Description:

Company is an Insight Venture Partners-backed startup dedicated to changing the face of online conversations. We’re pioneers in the field of user engagement and passionate about bringing the power of community to our many partners in the publishing industry, which include some of the world’s biggest publishers in News Corp, Oath, and many more. We’re undergoing explosive growth, and are looking for world class talent to join us as we replace old online paradigms with the new. If you think you’ve got what it takes to work in an exhilarating, fast-paced, and professionally and personally rewarding environment -- keep reading. We’d love to have you. Purpose and Impact of Role As a Post-Sales Engineer at Company, you will navigate client communications in exceptional fashion, using your proven ability to solve any and all technical partner requests. You’ll regularly consult with top executives, while also using your strong HTML, CSS, and JavaScript background as you work with the technical teams at our publisher partners. A key bridge between Account Management and R&D, your position will be vital as our list of top tier partners grows ever-larger. As a Post-Sales Engineer Engineer, You Will: Work closely with the Account Management team to efficiently onboard publisher partners; Visit and work with partners on-site, assisting with implementations, as well as troubleshooting; Be responsible for spearheading all client technical integrations and support from closing the contract to going live; Consult with publisher technical teams and provide training on using Company’s products; Identify publisher pain points and work with the Product and R&D teams to produce features to solve them; Use deep knowledge of the Company system architecture to communicate effectively with Company’s partners. Knowledge, Experience, and Skills 5+ years demonstrated, on-the-job, server-side JavaScript development and web application/services development experience Experience writing software in one or more of JavaScript, CSS, or similar Strong skill at and willingness with solving any and all problems creatively; Skill and experience in partner/client communications, including leading integrations and providing software, operations, and troubleshooting support; Exceptional documentation and communication skills that clearly articulate technical designs, issues, constraints, procedures, etc; Detail-attentive and process-driven personality; Welcomes feedback and proactively seeks ways to better the client experience;

Keywords: Internet / Online / Data Processing Services, New , New York, Head of Post Sales Engineer, Executive, New York, New York

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