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VP of Center of Excellence

Company: Real Estate Development, Madison, NJ
Location: Madison
Posted on: September 15, 2018

Job Description:

The Vice President, Center of Excellence will be leading a team focused on delivering Technology Solutions (TSCOE) to all brands within the RFG and the NRT. In this role, the VP will be responsible for leading the teams that will be deploying and supporting technology tools including Zap, LeadRouter and other technology tools that will be launched in the future.

The VP, will be the key point of contact for Cartus and the USAA initiative as well as deploying Zap to their additional affinity partners. They will lead the effort of defining the strategy for Zap rollout to NRT Core and they will play a critical role building deep relationships with the Brands. As future Cartus technology initiatives are launched, this VP and their team will be the main resource to Cartus leadership to ensure a successful adoption of the new platforms. All reporting/KPI’s will be maintained by the VP.

This Vice President, Center of Excellence will be a strategic role that will allow this individual to set the vision and direction for the teams they support. The VP will strategize with the leadership that is currently managing the new Brand Account Manager (BAM) platform to ensure the goals and KPI’s expected by the brands are achieved. The VP will be responsible for overseeing the escalation process between the different tier levels to ensure the process is handled productively and efficiently. In this role, the VP will oversee the Modus relationship and the Leadrouter team to ensure any new launches and issue resolutions are handled in a productive and timely manner.

Focus will be on driving a One Company approach to program implementation and adoption strategies. Understanding business objectives and challenges, collaborating to drive agreement on strategic experiences and overseeing delivery across a decentralized team will be keys to success in this role. The VP will be responsible for meeting regularly with the brand leadership teams to ensure the COE goals are aligned with the individual brand goals.

Job Summary: Provide oversight and direction for the technology operations team responsible for support and driving usage for existing platforms as well as developing effective rollout strategies for new programs and platforms Ability to work closely with COE leadership to strategize on new programs and processes that can be built to improve the value proposition that is offered to the brands and their agents. Proven track record of driving the development product usage strategies to impact program adoption Ensure successful adoption of programs and platforms across and internal & external customer channel Develop and maintain superior relationships with business partners and customers. This will include the NRT, Zap and Cartus. Drive the strategic management process to ensure the optimal business strategy is in place to support sustainable business success Ability to work closely with senior executives to lead critical strategic initiatives Assess existing operating standards to identify opportunities for process improvements and best practices adoption Analyze operational and financial data to provide qualitative and quantitative information to support the strategic development efforts Lead and manage critical projects, ensuring timely delivery of high quality outputs by all team members Ability to manage the RFG budgeting process for the COE group Manage team effectively in a rapidly changing and stressful environment while maintaining strong customer service skills Requirements: Minimum of 5 years of experience in a leadership role; preferably within real estate BA/BS Degree required Strong technical knowledge in the following areas: Zap, Dash, LeadRouter as well as general knowledge regarding the brand websites. Top-notch written and verbal communication skills, including demonstrated experience presenting to executive leadership, and handling sensitive customer escalations. Working knowledge of developing and maintaining program rollout documentation including workflows, project plans, status updates Well-developed leadership, management, and strategic-thinking skills, with the ability to excite and lead others in a highly collaborative environment. Experience working in an Agile product environment Demonstrated experience managing a varied team of professionals

Keywords: Real Estate Development, Madison, NJ, New York , VP of Center of Excellence, Executive , Madison, New York

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