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Head of Office of the Chief Information and Operations Officer, Managing Director

Company: Union Bank, N.A.
Location: New York
Posted on: February 15, 2019

Job Description:

Description: Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018) with total assets of over $2.9 trillion (106.2 (JPY) as of March 30, 2018) and 150,000 colleagues in more than 50 countries. In the U.S., we're 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that's working to fulfill its vision to be the world's most trusted financial group. Job Summary: In this key operating role, this business executive position is accountable for coordinating a broad range of activities for the Technology and Operations group. Manage approximately -50-75 employees. Accountable for creating an exciting and energizing environment focused on its people, processes, and technologies, during a period of tremendous growth, integration, and change; leading with a balanced approach to quality, risk, and cost; driving efficiency and effectiveness throughout the organization; building a strong bench of future leaders. Use strategic and customer-centric approach to building capacity for future growth. Support the integrations of technology and operations groups from recent and future acquisitions, and build the appropriate linkages, communications and processes with the parent company, Bank of Tokyo Mitsubishi (BTMU). Identify, manage, and mitigate risk. Major Responsibilities: Accountable executive supporting quality strategic delivery for Technology and Operations including key control and support activities: * Provide structure and oversight across ISA for each team to build and maintain Standards, Processes and Methods to assure Quality, Control and Compliance Provide reporting standards and templates and provide aggregated ISA wide reporting on appropriate KPI, KRI etc. * Build and maintain comprehensive and accessible Books of Record for all Technology Suppliers and Supplier Delivery Commitments (Internal /External). * Build and maintain roles, responsibilities and interaction models. * Drive overall employee engagement development and communication programs as well as community outreach. * Aggregate all portfolio tracking and reporting. * Manage vendor risk assessment, ongoing vendor monitoring and tracking. * Manage control office for technology and operations. * Lead and motivate a distributed, diverse work force through direct and indirect reports, developing and retaining the human resources necessary to achieve business results. * Provide direction, set goals and ensure that various areas manage toward overall department objectives. * Resolve escalated issues and problems by conferring with staff and other internal departments and others. * Improve Technology and Operations Business Management and Fiscal Efficacy through process standardization and harmonization. * Support Technology and Operations needs across standard costing, allocations, SLA, benchmarking, and geographic optimization. * Coordinate and support Transformation activities across ISA (Lighthouse). * Assure appropriate awareness and response to Regulatory, Risk Management, Compliance, Legal, Audit activities, findings and directives, as needed. * Support disaster recovery and contingency programs and processes in alignment with Technology groups, as needed. * Ensure all internal risk practices, strategies and policies are adhered to and communicated throughout all operating groups, and that all staff understands and apply bank operating policies and procedures. * Ensure compliance with policies and procedures for activities within the division, particularly, BSA/AML. * Ensure the development and operationalization of standards, policies and processes to identify, report and mitigate operational risk exposures within the business. Qualifications: * Bachelor's degree and 10-15 years related technology experience with significant people management responsibilities; experience with integration resulting from acquisitions, mergers and consolidation. * Strong leadership and people management skills to build a cohesive team of members capable of succession to more senior roles. Evidence of coaching, mentoring and developing team members. * Broad understanding of the US regulatory environment and Federal Reserve regulations. * Strong management, organizational and evaluative process skills. Ability to analyze complex organizational and technical issues related to technology and identifies opportunities to improve performance and efficiency. * Demonstrated ability to develop and maintain productive business relationships with internal partners and external vendors. * Effective negotiation and influencing skills, including strong written and verbal communication skills. Strong presentation skills. * External customer experience combined with a solid understanding of creating customer engagement. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.SDL2017

Keywords: Union Bank, N.A., New York , Head of Office of the Chief Information and Operations Officer, Managing Director, Executive , New York, New York

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