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Showroom Sales Manager

Company: Michael Page
Location: New York
Posted on: February 15, 2019

Job Description:

Job Description Is an active partner to the company's global retail organization Operates as a full and equal partner in the global retail team, with an active voice on function-wide leadership. Takes a company view in every decision . Balances short and long-term implications, developing and protecting the company's brand and business. Is a true partner to all global retail team members , providing honest and constructive feedback and peer-coaching, and candidly seeking support and advice from the other members. Sees the long-term success of all GLT members as part of his/her own success. Leads an uncompromising, mission-led retail store team Creates and leads an efficient store organizational structure . Ensures clarity of roles and responsibilities in all key store processes. Drives and monitors the effectiveness of team and individual incentives. Ensures all positions are staffed with capable and passionate employees . Addresses poor performance quickly and effectively and hires and promotes to a world-class standard. Drives for strong teamwork , ensuring work and efforts are leveraged across the team. Ensures conflict is resolved quickly and constructively within the team. Creates an environment in which everyone feels empowered to contribute and provide feedback on how to improve the business, the effectiveness of campaigns or the image of the store. Actively manages talent , creating development opportunities, coaching and empowering the team to high levels of performance. Nurtures a strong sense of purpose in all team members. Drives for fulfillment and engagement. Creates a positive and energy-filled environment that drives a strong sense of purpose and belonging. Drives for long-term customer satisfaction and loyalty Holds the customer as the central focus point of all store activity. Leads the team to proactively reduce customer issues . Monitors and ensures customer claims are effectively resolved. Drives for an increase in repeat and referral . Drives a sustainable top and bottom-line growth Executes store business plans that align with and achieve the broader organizational objectives. Balances short-term revenue and profitability actions with a long-term view on sustainability Manages the profit and loss for the managed stores. Will ensure all stores forecast accurately and consistently meet the P&L expectations. Supports, monitors and controls the budgets for the stores. Ensures fulfillment and distribution of orders and maintains levels of supplies and inventory. Ensures a world-class store operation and environment Ensure the structure, framework and systems are in place to operate store effectively (including inventory checks, cycle checks, monthly check of supplies, vendor accounts creation and maintenance). Maintains a sense of freshness in all stores (where a customer walking in it at any time feels as if walking into a 'new' store). Creates a sense of excitement every morning as the team prepares for the opening of the doors. Ensures all stores are on brand , reinforcing the company's values and customer proposition. Follows and maximizes the company's' store concept focusing on and learning from customer experience and purchasing patterns. Integrates and drives for the coherence of all stores and channels (e. g. web). Creates and drives effective in-field marketing activities and outreach Coordinates with Sales Manager to follow through with local marketing strategy and tactics for the stores. Focuses on generating business and driving traffic to the stores. Works with the regional and global teams to implement and utilize effective local marketing and PR actions. Actively engages the team in the marketing of the stores. Drives the generation of ideas about what can be done locally (marketing, events, partnerships, etc.). Engages the team in driving social media activities. The Successful Applicant Experience 5 years of direct Retail experience. Experience managing people and multiple locations. Industry preference: luxury, high-ticket items (could be fashion, cars, etc.). Learning agile, able to pick up the skills and grow into the position. Other requirements The person should be passionate about retail excellence and 'getting it right the first time.' Computer literacy required ( Word, Excel, PowerPoint , etc.). Professional appearance in line with brand and providing a positive company image to the public. A good level of English and is a must. What's on Offer Competitive base salary benefitsFun and exciting work environment Great work/life balance

Keywords: Michael Page, New York , Showroom Sales Manager, Executive , New York, New York

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