the smart solution for New York jobs

Product Support Team Manager

Company: OptionMetrics
Location: New York
Posted on: February 15, 2019

Job Description:

OptionMetrics is seeking a Product Support Team Manager who has a passion for leading teams providing best-in-class support and has an affinity for working with data, SQL, and external clients. You will be the primary point of escalation for issues and focus on improving support processes. Here at OptionMetrics, you'll work alongside a team of exceptionally creative and intelligent individuals, collaborating daily to brainstorm and implement our next generation of data and analytic information products. We're small, nimble, casual (no suits - shoes optional), and passionate about our mission and the projects we create. Since we are self-funded and profitable (no VC's!), we can afford to take the long view, emphasizing quality over expediency in all we do. What You'll Do:

  • Act as primary escalation point for the support team
  • Ensure support team is providing best-in-class support
  • Develop standard operating procedures for the support team
  • Constantly evaluate needs of clients and adjust team processes accordingly
  • Investigate complicated data discrepancies using SQL
  • Communicate technical details to clients via email or phone
  • Correct data discrepancies
  • Act as liaison between the support team and all other internal teams
  • Train and onboard new support specialist hires
  • Determine what improvements can be made to Product and/or QA process in order to provide clients with the highest quality dataSkills You'll Need:
    • Bachelor's degree in Computer Science, Information Systems, or Engineering
    • 4 - 6 years' experience with data analysis/QA and customer/product support
    • Experience mentoring, training, and leading teams of support personnel
    • Proficient in SQL - extensive use throughout career
    • Experience with financial market data. Solid understanding of Options preferred.
    • General knowledge of software development methodologies, design, and implementation
    • Special attention to detail
    • Curiosity to investigate and dig into potential data issues
    • Experience with ticketing systems (JIRA, HelpSpot, Zendesk, etc.)
    • Experience with project management software (JIRA, Trello, etc.)What We Offer:
      • A collaborative environment where everyone's input makes a difference
      • Paid time off: Vacation, Personal, Sick days, and Holidays
      • Pre-tax commuter benefits (NJT, MTA, etc.) and 401k plan offered
      • Full medical insurance coverage
      • A bright, open office in Midtown Manhattan near Columbus Circle and steps from Central Park with a great view of Times Square
      • The usual drinks and snacks (and we're still small enough to celebrate everyone's birthday with cake!)OptionMetrics began 20 years ago with the goal of becoming the world's most trusted provider of financial information and research derived from the option markets. Today, our data and analytics models are used in over 350 investment banks, hedge funds, asset managers, and academic institutions worldwide. - provided by Dice Product Support, Application Support, Customer Support, Databases, SQL, Technical Support, Team Management, Team Lead, Data Investigation, Mentor

        Keywords: OptionMetrics, New York , Product Support Team Manager, Executive , New York, New York

        Click here to apply!

        Didn't find what you're looking for? Search again!

        I'm looking for
        in category

Other Executive Jobs

Operations Manager
Description: Do you want to shift your management career into high gear If you are a strong leader who can inspire others to succeed, you should consider a career in Operations Management at Avis Budget Group We (more...)
Company: Avis Budget Group
Location: New York
Posted on: 02/20/2019

Pharmaceutical R&D Project Manager
Description: ResponsibilitiesKey Responsibilities: br li Lead the planning and implementation of scientific R D projects br li Facilitate the definition of project scope, goals and deliverables br li Define (more...)
Company: 3DC
Location: New York
Posted on: 02/20/2019

IT Service Manager
Description: Do you want to lead and manage a high performance growing technical team Unified Communications as a Service is the hottest, fastest growing technology field in the USA. Work for an INC 5,000 company (more...)
Company: Tele-Data Solutions
Location: Union
Posted on: 02/20/2019

Senior Director, Marketing and Outreach at Open Campus
Description: Working in close collaboration with academic and administrative colleagues in Open Campus and across the University, the Senior Director of Marketing and Outreach at Open Campus will lead the development (more...)
Company: The New School
Location: New York
Posted on: 02/20/2019

Program Manager Life Sciences - Senior Consultant
Description: Program Manager Life Sciences Senior Consultant Are you a talented professional that focuses on the planning, execution, and monitoring of project initiatives Are you a resourceful problem solver (more...)
Company: Deloitte
Location: Parsippany
Posted on: 02/20/2019

Senior Director, Events
Description: Description Company Description Ralph Lauren Corporation NYSE:RL is a global leader in the design, marketing and distribution of premium lifestyle products in four categories: apparel, home, accessories (more...)
Company: Ralph Lauren
Location: New York
Posted on: 02/20/2019

Marketing Audience Acquisition Manager
Description: ASME The American Society of Mechanical Engineers is a world-renowned, member-based professional organization focused on serving the technical, educational and other programmatic needs of the engineering (more...)
Company: American Society of Mechanical Engineers
Location: New York
Posted on: 02/20/2019

Manager, Merchandising Mens
Description: Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, (more...)
Company: Tapestry, Inc.
Location: New York
Posted on: 02/20/2019

Managing Director Jewelry / Assistant General Manager of Merchandise -
Description: job description Who We Are: HBC is a diversified global retailer, focused on driving the performance of high quality stores and their all-channel offerings, growing through acquisitions, and unlocking (more...)
Company: HBC
Location: New York
Posted on: 02/20/2019

Associate Director, Omni Channel-Marketing Operations
Description: The Associate Director, Omni-Channel Marketing Operations will be responsible for driving the delivery of direct mail, email, SMS, app and website marketing campaign requirements, providing campaign management (more...)
Company: Consumer Reports
Location: Yonkers
Posted on: 02/20/2019

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds