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Director, Patient Support Services-Neurology

Company: Celgene
Location: Summit
Posted on: June 15, 2019

Job Description:

Req #:
Location: Summit, New Jersey, United States
Job Category: Market Access
Work Location: 86 Morris Avenue 07901
Organization: Patient Support/Reimbursement
Employee Status: Full-time
Job Type: Regular
Celgene is a global biopharmaceutical company leading the way in medical innovation to help patients live longer, better lives. Our purpose as a company is to discover and develop therapies that will change the course of human health. We value our passion for patients, quest for innovation, and spirit of independence and love of challenge. With a presence in more than 70 countries - and growing - we look for talented people to grow our business, advance our science and contribute to our unique culture.
The Director, Patient Support Services-Neurology will play a key role in the development and management of our patient access support services strategy to support the launch of a new compound in Multiple Sclerosis. This position is ideal for someone who enjoys developing solutions that improve patient access to medications and treatment. This person will be directly responsible for ensuring launch excellence, HUB and vendor management, implementing program enhancements and innovative solutions, responding to daily customer issues / resolution and serving as a point of contact for Celgene Sales and Marketing teams as well as external vendors. This position may have direct reports.

Responsibilities will include, but are not limited to, the following:

  • Manage day to day operations of HUB, PAP, Access Support Solutions, and Specialty Pharmacy / Centers of Excellence partners to ensure high quality performance in a compliant manner and adherence to contractual requirements.
  • Work closely with the commercial leadership team to align with and execute on overall strategy, objectives, and key performance indicators for patient services, further aligning with the trade distribution network.
  • Align, communicate, and work effectively with the Consumer Marketing and Celgene MS Patient Support Program team to effectively generate patient insights that help define communication and adherence strategies.
  • Gain key insights from case managers regarding their interactions with patients and care partners to help create relevant talking points to help educate and support patient needs.
  • Lead the development of analytics that define the patient adherence strategy.
  • Identify customer, access and program performance trends that need to be escalated and followed through to resolution.
  • Experience leading direct reports and providing coaching / development, as needed.
  • Assist with the implementation of new services, program enhancements and operational efficiencies.
  • Conduct regularly scheduled vendor site visits, as needed.
  • Hold all vendors accountable to Key Performance Indicators throughout term of contract.
  • Establish and maintain relationships with Celgene commercial business partners in sales, managed markets, data / analytics, trade and marketing teams.
  • Work across US Market Access teams, Trade, Copay, and closely with the Field Reimbursement Team to assist with resolution of program escalations.
  • Support the patient services team in conjunction with finance, legal, regulatory and compliance personnel across program details, gross to net calculations, fees, etc.
  • Maintain program correspondence, scripting and collateral via Celgene internal legal and regulatory approval process.
  • Continual development and management of budget for patient support services within the HUB and other Access Support vendors under purview.
  • Ability to manage 25% travel.
    Skills/Knowledge Required:
    • Ability to create and maintain program documentation such as SOPs, work instructions and training materials.
    • Develop reports, and analyze data to identify trends related to program performance, reimbursement and access, patient adherence to therapy, and pharmacy performance.
    • Strong writing and presentation skills.
    • Ability to effectively plan, prioritize, execute, follow up and anticipate problems.
    • Ability to work collaboratively across multiple functions (sales, managed markets, data/analytics, and marketing).
    • Demonstrated ability to manage multiple projects in fast-paced, deadline driven, entrepreneurial environment.
    • Ability to influence across functions to gain consensus on solutions.
    • Develop and maintain relationships with vendor contacts resulting in strong program performance.
    • Management Experience required of Direct Reports and managing large patient service teams.Key Internal/External Partners:
      • I&I Marketing
      • I&I Sales
      • I&I Senior Leadership
      • All Relationships across US Market Access
      • Pricing & Contracting
      • Channel Marketing
      • National Account Executives (Managed Care and Specialty)
      • Finance
      • Sales Forecasting
      • Sales Operations
      • Compliance / Legal
      • All Patient Support/HUB VendorsCelgene Leadership Competencies:
        • Drive Innovation
        • Shape Strategy
        • Promotes Open Communication
        • Demonstrate Adaptability
        • Foster Teamwork
          About Us


          At Celgene, we seek to deliver truly innovative and life-changing drugs for our patients. Our vision as a company is to build a major global biopharmaceutical corporation while focusing on the discovery, the development, and the commercialization of products for the treatment of cancer and other severe, immune, inflammatory conditions.

          \"At Celgene, we seek to deliver truly innovative and life-changing drugs for our patients.\"

          There are more than 300 clinical trials at major medical centers using compounds from Celgene. Investigational compounds are being studied for patients with incurable hematological and solid tumor cancers, including multiple myeloma, myelodysplastic syndromes, chronic lymphocytic leukemia (CLL), non-Hodgkin s lymphoma (NHL), triple-negative breast cancer and pancreatic cancer. As committed as we are to clinical accomplishment, we are equally committed to patient support, which is a guiding principle at Celgene. We believe all who can benefit from our discoveries should have the opportunity to do so. Celgene puts patients first with industry-leading programs that provide information, support and access to our innovative therapies. Associated topics: brain, neuro, neuro rehabilitation, neurology, neurophysiology, stroke

Keywords: Celgene, New York , Director, Patient Support Services-Neurology, Executive , Summit, New York

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