NewYorkRecruiter Since 2001
the smart solution for New York jobs

Product Manager, Member Services (Brooklyn, NY)

Company: Etsy Inc
Location: New York
Posted on: July 15, 2019

Job Description:

We're all about product that's all about people. If that sounds like something you'd be good at, read on. As a Product Manager on the Trust and Safety Engineering team, you'll co-create products and tools that help protect the integrity of our marketplace, keeping commerce human and safe for Etsy's customers and for our internal partners. Day to day, you'll hang with partners from all sorts of disciplines and perspectives. As a Product Manager, you'll actively contribute to solving complex consumer-facing problems, developing strategies and roadmaps, as well as executing those plans to build out best-in-class prevention systems that will help protect our ecosystem & optimize experience for our buyers as well as customers. This is a full-time position located in Brooklyn, NY. About the Role Partner closely with product lead and key stakeholders to define a compelling long-term vision for the help and support customer experience. Develop & drive the team's product strategy. This strategy should be clearly articulated and designed to deliver measurable customer value. Own and maintain the team's product roadmap. Prioritize work thoughtfully and communicate commitments and updates to stakeholders on an ongoing cadence. Own the team's execution by collaborating closely with Product Design and Engineering partners. Facilitate performance (and measurement) of the team's product experiences, including impact to the business and our customers. A few examples of projects you may work on: Partner with operational analysts to identify opportunities for deflecting support contacts to self-service channels. Partner with support team leads to roll out new support channels, such as social media support. Gain support from other product teams to embed customer support touchpoints across the ******** experience. About You 3+ years of experience leading product or business initiatives. Advocate for solving real customer problems. You're opinionated about what a great support experience looks and feels like, and you can articulate why it's important for a business to provide great customer support. Experienced with using qualitative and quantitative data to make product decisions. You also know when and how to balance data with intuition. Natural collaborator who knows how to drive decision-making and has the ability to influence through informal authority. Inspiring, engaging and clear communication style. By knowing your audience, you communicate effectively across disciplines including PM, Design, Engineering, Research, Operations, and Etsy leadership. Strong belief in Etsy's vision, mission and values. Ideally, you have experience building support experiences or tooling for agent teams. Experience with the Zendesk platform is a plus. What's Next Interested in working with us? Send us a cover letter and your CV or resume explaining why you'd be great for the job. We value your unique talents and point of view, so feel free to tell us what you are all about. And if you write, draw, craft, or contribute to something you're proud of, we'd love to hear about it. At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Etsy is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.

Keywords: Etsy Inc, New York , Product Manager, Member Services (Brooklyn, NY), Executive , New York, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Director of Business Development - Own a Franchise
Description: Director of Business Development:
Company: CMP.jobs
Location: Jersey City
Posted on: 07/18/2019

Executive Director
Description: Executive Director-- Roseville Community Charter School--Newark, NJ-- The Roseville Community Charter School believes that every chilcl can perform at high levels when provided a supportive
Company: Roseville Community Charter School
Location: Newark
Posted on: 07/18/2019

Project Manager I
Description: Job Locations US-NJ-New Brunswick Requisition ID 2019-2911 Category Project Management Company : Name Gilbane Building Company Overview The Project Manager I is responsible for supporting the Senior Project (more...)
Company: Gilbane Building Company
Location: New Brunswick
Posted on: 07/18/2019


Enterprise Territory Manager - NYC
Description: Your Role:Tenable is currently searching for an Enterprise Territory Manager, who is responsible for establishing and developing business through existing and new clients in their territory.Your Opportunity: (more...)
Company: Tenable
Location: Trenton
Posted on: 07/18/2019

Director, Risk Assessments & Testing
Description: Evaluating and responding to new and changing federal, state, local and administrative regulations Interacting with regulators and others in response to relevant inquiries and requests Designing and (more...)
Company: eFinancial Careers
Location: Jersey City
Posted on: 07/18/2019

Sales Management Trainee- Bergen County
Description: If youre looking to start your career with a company that grows their managers and leaders from within the organization, then the Enterprise Management Training Program is for you. Whether you see yourself (more...)
Company: Enterprise Holdings
Location: Hackensack
Posted on: 07/18/2019

Site Reliability Engineering Manager
Description: Overall purpose of roleThe role is for an experienced platform and integration engineer of customer contact channel solutions including telephony, call recording, IVR webchat, video and other capabilities (more...)
Company: Barclays Tech
Location: Elizabeth
Posted on: 07/18/2019

Sales Account Manager - Pharmaceutical Ingredients
Description: Want to work for a company that is reimagining distribution Join Univar Solutions, the premier global distributor of chemicals and ingredients. Our goal is to function as a direct extension of our (more...)
Company: Univar Solutions
Location: New Brunswick
Posted on: 07/18/2019

Software Development Manager
Description: Overall purpose of role You will be a senior developer on our innovative Contact Centre applications at the forefront of the bank's contact with its customers, and the extensive features they support. (more...)
Company: Barclays Tech
Location: Jersey City
Posted on: 07/18/2019

Director Of Marketing And Product Development
Description: Director Of Marketing And Product Development SUMMARY:Health Network Labs has an exciting oppertunity available for a Director, Product and Marketing to join our team. The Director, Product and Marketing (more...)
Company: Health Network Laboratories
Location: Allentown
Posted on: 07/18/2019

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds