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Director of Cloud Operations

Company: FAST
Location: Iselin
Posted on: September 14, 2019

Job Description:

There's a difference between saying you're disruptive and being disruptive. In the world of software implementation, our competitors promise transformative solutions, but deliver solutions using practices developed decades ago. This tired approach results in a lengthy implementation process fraught with obstacles and is certainly unpalatable in today's technology driven environments.
For FAST being disruptive means delivering functioning Policy Admin Systems to our customers in as little as 12 weeks - sometimes less. Disruptive means practicing the Agile methodology throughout all phases of an implementation; utilizing true Service Orientated Architecture to install smaller software components and services; and engaging daily with our customers to provide unprecedented value.
Our team has a sensational opportunity for a Director of Cloud Operations. The Director of Cloud Operations will have a unique opportunity to join a successful and rapidly growing software company in a highly visible leadership position. Reporting to FAST's Senior Vice President of Product Development & Engineering, the Director of Cloud Operations will provide critical thought leadership and hands-on expertise in support of FAST's growing enterprise hosting operations supporting nationally recognized Financial Services Companies.
Our ideal candidate will be an agile thinker as comfortable with delegating a myriad of technical tasks as engaging C-level executives with the latest insight and thinking on hosting solutions in the cloud. Duties and responsibilities for this unique opportunity include:

  • Drive AWS hosting and daily AWS operations for production environments hosting our enterprise Policy Admin System
  • Optimize performance, stability and security across FAST's cloud offering and internal infrastructure via monitoring, trend analysis, and continuous improvement
  • Implements best security practices aligning with the delivery of FAST products and services to our customers
  • Manage a team of 5-10 operations engineers and staff by providing advice and direction to ensure they are given adequate information to make informed decisions and prioritize assignments
  • Oversee internal systems such as mail, calendar, mobile device management, office productivity, security & monitoring, etc.
  • Drive IT Service Management (ITSM) technology infrastructure and systems.
  • Drive the roadmap for all FAST's IT systems:

    • Responsible for delivering successful projects for all FAST related IT systems.
    • Ensures product roadmap aligns with FAST's platforms, both on premise and cloud.

    • Work with internal and external stakeholders from an IT perspective to deliver against FAST's business objectives
    • Develop and maintain vendor relationships with key service providers
    • Develop KPIs that provide in-depth visibility into system health
    • Support FAST's Business Development efforts in the preparation of RFP/RFI
    • Participate with Business Development as a subject matter expert during high level client presentations

      Essential Skills & Qualifications

      • Master's degree in Computer Science, Information Systems or Engineering preferred
      • 10 - 12 years engineering, architecting and delivering infrastructure technology solutions
      • 7+ years' direct management experience
      • 7+ years' experience delivering large scale cloud-based product operations (SaaS) and leadership
      • Cloud operations expert -

        • AWS Solutions Architect certifications required
        • Other cloud experience, such as Azure or Google, a plus

        • Demonstrated technologist with broad experience across a variety of operations and services including DevOps, Pipeline Construction, Release automation and deployment (Jenkins, CloudFormation, Chef, Team Foundation Server, Code Pipeline)
        • Direct experience designing and supporting deployment and automation solutions on public/private cloud environments with specific experience developing solutions using the AWS
        • Experience building high availability services at scale
        • Proven experience driving adoption of new technology into existing complex systems
        • Demonstrated ability leading small focused teams of technologists
        • Excellent communication and presentation skills
        • Some travel required

          FAST is conveniently located in Metropark, New Jersey, with great access to rail, Garden State Parkway, NJ Turnpike and Route 287. For immediate confidential consideration, please forward your resume to
          FAST is an Equal Opportunity Employer

Keywords: FAST, New York , Director of Cloud Operations, Executive , Iselin, New York

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