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Customer Success Manager - NYC

Company: The Henson Group
Location: New York
Posted on: September 14, 2019

Job Description:

Job DescriptionThe Azure Customer Success Manager will cover assigned customers worldwide. This role creates bonds with our Azure customers and will fuel customer success, retention, growth, renewal and advocacy. Key responsibilities include:Engage with customer executives and other influential stakeholders to identify, define, track and measure the overall impact of Azure to an organization.Be a recognized expert and thought leader in the practical application of AzureDevelop and deliver "success plans" to key customers identifying stakeholders (including partner), milestones, metrics, and risks inherent in a Azure project.Ensures customer creates value through defining and achieving business outcomesUse Interpersonal Mastery to broker power, build consensus and widespread support that aligns all customer stakeholders to the established Vision.Navigate easily in traditional complex Enterprise environmentsBuild and maintain the appropriate C-Level relationships within assigned accountsExecute purposeful planning that drives strong project governance and resolution of issues that builds credibility and assures a seat at the customer planning table.Challenge and change the way a customer views both their business and the business value of Azure.Demonstrates advanced insights and understanding of customers business/industry.Maintain rapid channel of communication to customer on service-related issues and eventsEscalate critical customer issues and ensure escalation ownership with internal resourcesAct as Voice of the Customer and provide feedback to services and support teamsSupport the definition of requirements and execution of proof of concept and / or pilot programs for Azure using MS fundingIdentify, define and drive phased upsell and cross sell opportunities from account baseEnsure customers are actively participating as a reference in support of sellers winning new businessDrive customer readiness for service updates, ensuring they are aware of and prepared for potential impacts QualificationsLevel 300+ on Azure (MVP Preferred)Previous technical seller or CSM from MicrosoftStrong business acumen and relationship building expertiseHigh emotional quotientWell organized and disciplinedAbility to map the customer's business process to product capability.Experience in running governance of complex deployment and usage projects within large organizations.Top-notch executive engagement skills with an ability to establish trusted advisor relationships with business decision makers.Deep passion for making others successful.Additional InformationAll your information will be kept confidential according to EEO guidelines.

Keywords: The Henson Group, New York , Customer Success Manager - NYC, Executive , New York, New York

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