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Customer Success Manager, LATAM

Company: Pubmatic, Inc.
Location: New York
Posted on: September 14, 2019

Job Description:

Company DescriptionPubMatic is a publisher-focused sell-side platform for an open digital media future. Featuring leading omni-channel revenue automation technology for publishers and enterprise-grade programmatic tools for media buyers, PubMatic's publisher-first approach enables advertisers to access premium inventory at scale. Processing over one trillion ad impressions per month, PubMatic has created a global infrastructure to drive publisher monetization and control over their ad inventory. Since 2006, PubMatic's focus on data and technology innovation has fueled the rise of the programmatic industry as a whole. Headquartered in Redwood City, California, PubMatic operates 13 offices and six data centers worldwide.Job DescriptionCustomer Success Managers (CSMs) are the primary owners of PubMatic's global Publisher base. As a CSM, LATAM you would develop strategic partnerships with our premium Latin American Publishers to grow their digital advertising business, focusing on the programmatic revenue opportunity. In order to do so, our CSMs closely consult with key strategic and tactical contacts through long-term relationship development, and deep understanding of PubMatic's product offerings and market forces.In this role, you would have quarterly top-line revenue targets, and be responsible for ensuring PubMatic exceeds the Publisher expectations whilst protecting their brand. Through regular check-ins, rigorous performance analyses, cross-functional project management and industry event attendance, CSMs act and are seen as programmatic specialists and advisors who achieve results.You would report into the Director, Customer Success, who oversees the broader regional Publisher portfolio.Our TeamFrom the super analytical and process driven pack to the 'work hard and play hard' characters, no two team members are the same. What makes us come together is that we all understand the importance of keeping our clients happy. We all add value and collaborate in different ways, and we all have a common goal. While the technology is top-tier, it's the people that make PubMatic an exceptional place to work.ResponsibilitiesManage a portfolio of high-spend and high-potential Publishing businesses by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks and creating multi-quarter plans for achievementLeverage your analytical skills and knowledge of the programmatic marketplace (gained on the job) to influence advertising strategy and execution towards "programmatic-first"Meet or exceed targets consistently, while prioritizing and delivering outstanding customer experience to PubMatic's publishersDevelop an understanding of technical aspects of ad serving and SSP functionalityCoach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team successGenerate business plans by collaborating with specialists, Engineers and Product teams and defining business goals, key strategies and success metricsQualificationsBilingual: English/SpanishBA/BS degree at top tier university2-5 years of experience in client-facing services role, such as consulting or customer successPreferred QualificationsFlexible, startup mindset with proven success in fast-paced, unstructured environmentsExperience working with high growth clients. Proven success building relationships with and influencing the perspective of decision makersExtremely proactive and biased towards taking actionCreative, independent problem solver, with proven ability to reason through a large, ambiguous problemStrong process management and analytical skills, making it easy to juggle multiple client needs and projectsCan quickly master nuances of a complex industry with many moving pieces and constant changeInterest in working against an assigned quota and driving sustainable growthAn engaged team player with strong interpersonal skills who knows how to have fun while achieving resultsAdditional InformationAll your information will be kept confidential according to EEO guidelines.Job Location

Keywords: Pubmatic, Inc., New York , Customer Success Manager, LATAM, Executive , New York, New York

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