Branch & Business Center Assistant Manager (MLO)
Company: PNC Financial Services Group
Posted on: September 22, 2019
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. As a(n) [position title]
within PNC's [name of division] organization, you will be based in
[city/state location of position].
- Accountable for the operational soundness of the branch and
team, specifically the maintenance of security procedures, ensuring
audit controls are followed and the support and adherence to
compliance and regulatory guidelines. Manages service and
operational aspects of a Branch & Business Center branch. Builds a
high performing team through the attraction, on-boarding, coaching
and development of branch team members. Leads through influence and
impacts a broad range of eco-system partners in an omni channel
environment. Drives revenue and loyalty through proactive
interactions with clients.
- Influences a range of eco-system partners in an omni channel
environment. Manages, coaches and executes a proactive client
experience within an omni channel environment. Provides solutions
and advice to improve client financial well-being. Leads effective
- Fosters a positive working environment that facilitates
exceptional service and expanding profitable customer
relationships. Grows branch revenue through acquisition and
share-of-wallet growth of consumer and business households.
Consistently inspects,supports and coaches the branded sales
process to proactively achieve sales targets and customer
- Drives the employee engagement experience. Responsible for
acquiring and retaining talent through the training, coaching and
development of employees with a focus on bank protocol, operational
processes, policies and procedures. Coaches employees to achieve
performance and activity expectations. Leads the performance
management process for direct reports.
- Responsible for the Branch & Business Center risk process
through proper oversight and adherence to regulatory, security and
audit requirements. Trains and coaches team members with
operational/risk activities and monitors adherence to policies and
procedures. Exercises sound decision making to identify and
mitigate potential risk. Manages operational, human capital,
reputational and business risk through adherence to established
policies and procedures.
PNC Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices
that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the
risks associated with their business objectives and activities to
ensure they adhere to and support PNC's Enterprise Risk Management
PNC also has fundamental expectations of our people managers. As a
manager of talent in PNC, you will be expected to:
- Include Intentionally - Cultivates diverse teams and inclusive
workplaces to expand thinking.
- Live the Values - Role models our values with transparency and
- Enable Change - Takes action to drive change and innovation
that will transform our business.
- Achieve Results - Takes personal ownership to deliver results.
Empowers and trusts others in decision making.
- Develop the Best - Raises the bar with every talent decision
and guides the achievement of all employees and customers.
CompetenciesBranch Banking Services Knowledge of the
responsibilities, issues, regulations, business practices, and
operations of retail banking branches; ability to provide qualified
services to customers.
Decision Making and Critical Thinking Understanding of the issues
related to the decision-making process; ability to analyze
situations fully and accurately, and reach productive
Effective Communications Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Managing Multiple Priorities Ability to manage multiple concurrent
objectives, projects, groups, or activities, making effective
judgments as to prioritizing and time allocation.
Sales Management Develops sales strategies that incorporate client
segments, market opportunities, competitive forces and sales force
effectiveness. Identifies priorities and ensures sales teams
execute against plans that focus on deepening client relationships,
elevating market share and increasing share of wallet. Drives sales
teams to build a strong pipeline of prospects and clients.
Selling. Applies knowledge of banking products and services to meet
customer needs and enable them to achieve their financial goals.
Identifies prospecting approaches to identify potential customers
and create opportunities to sell financial solutions and ideas to
Tech Savvy Advise, educate and engage clients on a variety of
technological tools and resources allowing them to explore
solutions to achieve their goals and financial well being.
Pursues opportunities for continuous learning to obtain knowledge
and build on ability to use technology tools, such as mobile tools
and digital wallets.
Roles at this level typically do not require a university / college
degree, but do require related experience or product knowledge to
accomplish primary duties. Typically requires 3+ years of related
experience. In lieu of a degree, a comparable combination of
education and experience (including military service) may be
Disability Accommodations Statement
The PNC workplace is inclusive and supportive of individual needs.
If you have a physical or other impairment that might require an
accommodation, including technical assistance with the PNC Careers
website or submission process, please call 877-968-7762 and select
Option 4: Recruiting or contact us via email at
The Human Resources Service Center hours of operation are Monday -
Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.
Keywords: PNC Financial Services Group, New York , Branch & Business Center Assistant Manager (MLO), Executive , Union, New York
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