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General Manager

Company: Hotel
Location: New York
Posted on: October 19, 2019

Job Description:

Job Title: General Manager Job Summary: Oversees all aspects of the hotel operations, including guest relations, front desk, housekeeping, maintenance, finances, teambuilding, and staff development. Responsible for all phases of hotel management, including sales and marketing, human resources, food and beverage, and budgeting/forecasting. Empowers associates to provide superior customer care to guests, associates, and other visitors. Job Duties: · Recruits, selects, trains, and manages employees to deliver superior guest services and quality products that will lead to maximizing revenue and profitability goals. · Creates and maintains customer-driven operations, empowering hotel staff to excel in superior customer care. · Develops, recommends, implements, and manages the hotel's annual budget and long-term business plan. Achieves budgeted sales and maximum profitability. · Creates new programs in response to market conditions and revenue opportunities. · Protects the hotel-s financial assets by properly administering policies and procedures for handling cash, credit cards, accounts payable, accounts receivable, payroll and all other financial transactions. Also, properly administers policies and procedures for protecting the safety of guests and employees. · Prepares monthly reports for owners. · Ensure regular assessment and review of all hotel personnel by appropriate management staff. Coordinates internal training and development programs. · Maintains high personal visibility throughout the property and throughout the community. Qualifications: · Bachelor-s degree in Hotel/Restaurant Management or Business or equivalent combination of education and experience. · Minimum of five years of hotel management or supervisory experience. · Knowledge of local competition and general industry trends. · Strong leadership and a professional image. · Strong interpersonal, written and verbal communication skills. · Excellent decision-making ability and analytical skills. · Knowledge of a variety of computer software applications. · Ability to work a flexible schedule, including weekends and holidays. EDUCATION and/or EXPERIENCE: Absent extraordinary prior on-the-job experience, the General Manager position requires a High School diploma or general education degree (GED) and preferably either a two year business degree or a four year business or liberal arts degree (or equivalent combination of education and experience). - Requires an occupationally-significant combination of vocational education, apprentice training, on-the-job training, and essential experience in less responsible hotel skill level and management positions. - A Certified Hospitality Administrator designation is preferred. LANGUAGE SKILLS: General Managers must have developed language skills to the point to be able to: - Read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals. - Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style. - Ability to speak effectively in English before groups such as customers or employees. COMPUTER SKILLS: General Managers must have sufficient computer skills that will allow them to be able to use, in a proficient manner, all Company-issued software programs implemented at the hotel, including but not limited to the following: Microsoft Word Microsoft Excel Yield Management Systems programs Property Management System (PMS) programs Daily Revenue System (DRS) programs Central Reservation System programs Payroll programs Company-issued internet browser programs

Keywords: Hotel, New York , General Manager, Executive , New York, New York

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