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Customer Success Manager

Company: Remedy Partners
Location: New York
Posted on: November 11, 2019

Job Description:

How will this role have an impact?Remedy Partners is looking for a technology savvy and motivated individual to join our Customer Success Management team. The role of the Customer Success Manager (CSM) is to guide our partners through navigating the complexities of a healthcare technology implementation and ensuring continued success throughout program maturation.
The Customer Success Manager serves as a link between technology and operational needs, collaborating with key team members to foster program success and growth. They are responsible for driving data integration discussions, onboarding and training, application supportive services and strategic dialogue around technology offerings. The CSM is a subject matter expert supporting both internal and external teams when technology issues and needs arise. They provide insights on client-to-business interactions with the goal of improving and building upon overall customer experience.
This role will report to our Senior Director of Customer Success.
What will you do?

  • Serve as the liaison between internal/external teams and keeping all parties well-informed of relevant project updates, decisions, actions, issues and risks
  • Provide project oversight and client management while securing new opportunities within new and existing account relationships
  • Maintain knowledge of product offerings and functionality while relating information back to end user experience and program levers.
  • Facilitate client working sessions and lead recurring project status meetings
  • Provide quality oversight and relay deliverables prepared by the account team
  • Prepare and distribute agendas and/or relative documents as necessary for use in client facing calls
  • Understand role-specific responsibilities and applicable policies & procedures; complete all required training

  • We are looking for someone with:
    • Bachelor's Degree required
    • 3+ years' experience in partner facing role
    • Excellent verbal and written communication skills
    • Ability to establish and nurture business relationships
    • Strong organizational and multi-tasking skills
    • Self-starter with ability to work under pressure
    • Proficient in use of Mac, Excel and Power Point
    • Ability to travel 25% of the time
    • A customer-oriented attitude with a desire to help your clients succeed!
    • Previous healthcare experience a plus
    • Previous Project management experience will be helpful
      Our benefits include but are not limited to:
      • Paid Time Off
      • 401(k) Savings Plan with match
      • Medical, Vision & Dental
      • Pre-Tax Commuter Benefits
      • Parental Leave
      • Gym Reimbursement
      • Tuition Reimbursement
        About UsRemedy Partners delivers software and services that enable payers, employers and at-risk providers to organize and finance healthcare delivery around a patient's episode of care. For healthcare providers, Remedy Partners' software, analytics and administrative services support bundled payment contracts with Medicare and Commercial Insurers, often through shared-risk partnerships. For payers, Remedy Partners empowers the development of bundled payment contracting programs and guides development of bundled payment networks. Remedy Partners presently delivers its services to partners at more than 1,000 healthcare locations nationwide.

Keywords: Remedy Partners, New York , Customer Success Manager, Executive , New York, New York

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