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Implementation Manager

Company: Captivate Talent
Location: New York
Posted on: November 11, 2019

Job Description:

Our client is a rapidly growing eCommerceTech Startup in NYC and they are looking to hire a skilled Client Solutions Consultant to their Professional Services team to serve Mid-Market and Enterprise clients in on-boarding, implementations and project management. This is an amazing growth opportunity for anyone looking to work with large brands and run implementations.
The Client Solutions Consultant will support the company's clients by guiding them, both during the implementation phase and post-launch on how to technically implement the technology. Working on the Client Solutions Team requires an aptitude for grasping technical concepts and relaying them to both technical and non-technical roles. You must have a proven track record of delivering technical projects on time, and on budget, and while exceeding client's expectations with high-quality solutions. The Client Solutions Team delivers against all technical aspects of our business including client onboarding, existing client growth, and client/technical partner relationship management.
We are looking for someone who is eager to learn and ready to step up and do whatever it takes to ensure our clients have a rewarding and successful technical partnership working with us. We work in a dynamic, fast-paced environment where you will be involved in building something of real value from the ground-up. We're looking for bright, talented individuals who are excited about innovation, growth, and the incredible opportunities in subscription commerce.
Key Responsibilities:

  • Project manage the technical systems integration of our internal and client technology from start to finish for both new and existing clients.
  • Perform technical discovery of our strategic client's business and technical needs in order to propose/create solutions to deliver upon their goals.
  • Partner with Product Management, Marketing, Solutions Architecture, and Engineering to ensure that proposed solutions work within the technical architecture and enable a high-quality product.
  • Create clear project requirements/specifications, statements of work, project plans, and other technical documentation.
  • Design/execute QA/UAT protocols and procedures to ensure high quality implementations.
  • Effectively translate business needs into clear technical requirements for development/production teams to action on. Translate and provide status between both technical and non-technical contacts.
  • Effectively communicate with all project stakeholders (written and verbal), and manage their expectations on scope, timelines, responsibilities, and deliverables throughout the entire project by maintaining project plans and other documentation.
  • Manage the project and its stakeholders throughout to ensure all are aligned on actions to take, approvals to provide, deliverables to complete, items to resolve, and other various blocking and tackling to ensure the project outcome is high quality, on time, and on budget.
  • Perform various client setup, optimization, and configuration tasks to create and maintain their relationship-commerce programs.
  • Utilizing various platforms and technologies provide client technical support and other general program troubleshooting.
    About you:
    • BS / BA degree required
    • 2+ years of experience of managing technical projects (bonus points for system integrations)
    • Experience with API, SQL, JavaScript, HTML/CSS, XML, and agile development.
    • Self-starter attitude and desire to exceed expectations at every opportunity
    • Outstanding communication (written and verbal), interpersonal and presentation skills
    • Experience with technical writing and documentation
    • Experience working in a technology-driven environment
    • Experience working closely with developers and highly technical roles
    • Optimistic, able to face challenging problems with enthusiasm
    • Advanced skills in MS Office applications, Word, Excel & PowerPoint
    • A proven ability to provide exceptional service
    • An ability to manage competing priorities in a fast-paced environment
    • Attention to detail, highly organized, and an absolute focus on quality of work
    • Strong work ethic, team player, resourceful and a positive 'can-do' outlook
    • Self-starter attitude and desire to exceed expectations at every opportunity
    • Bonus for retail and eCommerce experience

Keywords: Captivate Talent, New York , Implementation Manager, Executive , New York, New York

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