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IT/Vice President - Services Management (220612)

Company: Veritas Global Consulting Group, LLC
Location: Allentown
Posted on: November 19, 2019

Job Description:

JOB CODE: (220612) IT/Vice President- Services Management LOCATION: Berks County (PA) Join a thriving and growing regional integrated hospital system in Southeastern Pennsylvania with a rich history of providing high-quality, cost effective care committed to advancing health and transforming lives in the surrounding communities of Berks County, PA. Offering leading-edge compassionate health care and wellness services with a comprehensive physician network, this health system employs over 11,000 caring and highly trained team members throughout their six hospitals, including a Level 1 Trauma Center accredited hospital, Magnet designation, HIMSS Stage 7, and many other accolades. Here's a great opportunity to be a valued member of their collaborative team committed to patient safety and patient satisfaction! This position is with a nationally recognized flagship institution and Level 1 Trauma Center Magnet designated facility with 600+ beds, committed to delivering the regions highest quality care with many specialties, a dedicated rehabilitation hospital and affiliated medical offices, leading-edge technology, and experienced medical professionals. Under the direction of the Senior Vice President and Chief Information Officer, the Vice President of Services Management (VPSM) directs information service delivery, project management office, end-user support and project management office (PMO) functions and business process support across the hospital Health system. The VPSM is responsible for the development and delivery of a comprehensive service delivery and portfolio management program, for measuring and evaluating the service delivery impact and for continuing to seek innovative ways to provide high touch, yet cost-efficient, ways to provide services to the hospital Health enterprise. The Vice President of Services Management: Leads, manages and coordinates IT Service Management across the enterprise, including Site Leaders, service desk, end-user field support, PMO office, and business analysts. Develops a service management plan and roadmaps for necessary infrastructure to support a robust service management program. A visible leader that fosters and maintains relationships with key business leaders throughout the enterprise. Seen as an advocate for business units to achieve their strategies and goals. Overall management of the IT project management portfolio. Leads the development of articles and presentations both internally and externally regarding the benefits and results of a caring, leading edge service management program. Provides budget oversight for department and holds direct reports accountable for operating within the approved operating and capital budgets. Works collaboratively with other IT leadership to communicate and overcome service challenges as well as joint process improvements to increase service responsiveness. Develops measures and reporting structures for quality of service management delivery. Recruits, provides training and education, leads, manages and retains a high performing team in support of the service delivery strategy. Responsible for development, performance management and coaching of direct reports. QUALIFICATIONS: Bachelors degree required. A genuine, strong hospital Health cultural fit with a passion for the hospital Health's IT philosophy. Visionary leader who has led desktop support and help desk across multiple locations in a growing healthcare organization. Candidates need to have experience leading transformation: Standardization, redesign, and quickly adjusting to the scope/scale change of going from a large hospital to supporting a six-hospital system. Approachable, strategic leader with a proven ability to build and sustain trusting relationships across the enterprise at all levels and demonstrated customer focus. Proven ability to design and drive change. Minimum of ten (10) years of experience with computer and enterprise-wide technology systems required. Minimum of five (5) years of IT Management experience leading IT delivery services across a large organization required. Experience leading client services across a growing health system preferred. Minimum of five (5) years of healthcare experience preferred. Excellent communication and interpersonal skills. Demonstrated knowledge with Microsoft Office. The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements that may be inherent in the position. For consideration, please send us your CV/resume in MS Word format only. If there is a viable match, one of our consultants will contact you within 24-48 hours. To ensure that our response to your application reaches your INBOX (not your junk or spam folder), please add our email address to your Safe Senders list or to your Address Book.

Keywords: Veritas Global Consulting Group, LLC, New York , IT/Vice President - Services Management (220612), Executive , Allentown, New York

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