Associate Client Partner, Healthcare
Company: Epsilon
Location: New York
Posted on: February 25, 2021
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Job Description:
Company DescriptionEpsilon is the leader in outcome-based
marketing. We enable marketing that's built on proof, not promises.
Through Epsilon PeopleCloud, the marketing platform for
personalizing consumer journeys with performance transparency,
Epsilon helps marketers anticipate, activate and prove measurable
business outcomes. Powered by CORE ID--, the most accurate and
stable identity management platform representing 200+ million
people, Epsilon's award-winning data and technology is rooted in
privacy by design and underpinned by powerful AI. With more than 50
years of experience in personalization and performance working with
the world's top brands, agencies and publishers, Epsilon is a
trusted partner leading CRM, digital media, loyalty and email
programs. Positioned at the core of Publicis Groupe, Epsilon is a
global company with over 8,000 employees in over 40 offices around
the world. For more information, visit epsilon.com. Follow us on
Twitter at @EpsilonMktg.Job DescriptionEpsilon-- is a global
marketing innovator. We provide unrivaled data intelligence and
customer insights, world-class technology including loyalty, email
and CRM platforms and data-driven creative, activation and
execution. It doesn't matter where you are in the Epsilon landscape
or which accounts you're assigned to, chances are you'll be
connecting with people all over the world to leverage new and
better ways to help our clients create dynamic and meaningful
direct-to-customer connections. We combine the industry's best
marketing technologies, predictive data and innovative agency
services to deliver greater impact and meet the needs of global
brandsThe Associate Client Partner - Healthcare is a high
performing candidate focused on developing strategic client
relationships and driving growth. Candidate should have strong
relationship management skills, a proven track record in selling
professional services and software, an entrepreneurial spirit, and
healthcare/pharma experience. In this role, candidates will have
responsibility for strategic account planning and execution, client
retention and growth, and development of executive-level client
relationships for Fortune 500 clients. You will have responsibility
for either a medium sized client relationship or a portion of a
very large client relationship. The candidate should have
demonstrated the ability to create solutions and services that
deliver breakthrough campaigns and customer experiences informed by
strategic insights, data and technology.The Work You'll Do You will
be responsible for the development and execution of a three year
strategic plan for assigned clients; account strategies that
deliver business value to clients and generate growth for Epsilon.
You will build and maintain executive relationships between Epsilon
and the client; this includes identification and cultivation of all
individuals who influence, buy, or have a stake in solutions /
services that Epsilon can provide. You will work closely with an
enterprise sales rep and cross functional team to execute on
account growth and development strategies. The candidate will play
a critical role in the customer experience that we aspire to create
at different stages of the customer life cycle. You will be able to
quantify and articulate the business value that Epsilon provides to
your clients; the client will understand the business impact of
Epsilon solutions and services. Finally, you will be accountable
for ensuring that revenue forecasts and sales pipelines are
accurate; you will also be accountable for all contracts and legal
agreements between Epsilon and the client.Successful client
partners will hit profit and client satisfaction targets, retain
their clients, and generate growth year over year.Essential
Functions* Acting as "quarterback" to communicate the full vision
of how brand marketing, MRL, technology, brand/digital agencies,
and vendor partners should interact in order to optimize the
success of client programs* Developing an in-depth knowledge of the
client's business, strategic objectives and annual goals;
healthcare sales/marketing, key trends, disruptors; competitors,
positioning, key trends, marketing programs; organization
structure, decision making process, medical/legal/regulatory
approval process, key influencers and stakeholders, budget
ownership; key initiatives, objectives, decision makers, budget;
marketing technology landscape, relationships with Epsilon
competitors* Communicating the client vision to the overall account
team (delivery, client services, sales, strategic consulting and
partner organizations)* Leading a cross functional team to create
and execute on a three year strategic account plan* Building strong
consultative relationships with key client executives and
navigating various levels within the client organization and across
brands, marketing centers of excellence, IT, and procurement
functions* Meeting with and maintaining a strong presence with your
clients (virtual and future in-person travel)* Playing a leadership
role in pursuits, proposals and overall account management* Acting
as the voice of the client for solution design* Forecasting of
revenue and growth opportunities, negotiation of contracts and
legal documents, and oversight of billing* Staffing and developing
the client services team* Serving as an escalation point for key
challenges with accountability for the resolution of client issues*
Proactively assessing the market landscape, what competitors are
doing, as well as continuously keeping up to date with Epsilon's
offering and solution/product development pipeline.Qualifications*
8+ years' experience in health-related industry (pharma, insurance,
biotech, or other commercial)* 8+ years' experience as account
relationship and/or business development manager serving clients*
Experience working independently in and with large, highly-matrixed
corporate environments* Experience in and with organizations with
significant scale and complexity* Experience achieving against high
growth/sales targets* Experience working in a consultative manner
with clients and serving as a key advisor and partner* Experience
leading high-stakes work (e.g. key accounts, strategic
initiatives)* Experience in fast-changing environments* Experience
managing challenging (external) stakeholders* Track record of
delivering high impact solutions and experiences, collaborating
with cross functional teams, and driving vision and purpose*
Relevant industry experience and knowledge, preferably in
leadership or account management roles.* Deep and varied expertise
in in digital marketing.* Passion for client service and delivering
positive business outcomes for clients* Success in playing a
leading role within a matrixed account team* Strong background in
crafting and delivering proposals* Ability to influence and lead
cross-functional teams in multiple client pursuits and initiatives
concurrently* Strong business insight and strategic mindset* Poise,
executive presence, outstanding communications skills* Bachelor's
degree required, MBA is desirableAdditional InformationGreat
People, Deserve Great BenefitsWe know that we have some of the
brightest and most talented associates in the world, and we believe
in rewarding them accordingly. If you work here, expect competitive
pay, comprehensive health coverage, and endless opportunities to
advance your career.Epsilon is an Equal Opportunity Employer.
Epsilon's policy is not to discriminate against any applicant or
employee based on actual or perceived race, age, sex or gender
(including pregnancy), marital status, national origin, ancestry,
citizenship status, mental or physical disability, religion, creed,
color, sexual orientation, gender identity or expression (including
transgender status), veteran status, genetic information, or any
other characteristic protected by applicable federal, state or
local law. Epsilon also prohibits harassment of applicants and
employees based on any of these protected categories.Epsilon will
provide accommodations to applicants needing accommodations to
complete the application process.REF79005F
Keywords: Epsilon, New York , Associate Client Partner, Healthcare, Healthcare , New York, New York
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