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Patient Encounter Associate- Full Time Day Shift- Ruttenberg Cancer Center- Mount Sinai Hospital

Company: Mount Sinai Medical Center
Location: New York
Posted on: November 23, 2021

Job Description:

  • New York, New York
  • Professional / Managerial / Administrative
  • 2714380 Job Description Strength Through Diversity Ground breaking science. Advancing medicine. Healing made personal. The Patient Encounter Associate performs all support functions related to patient reception, scheduling and financial pre-clearance, ensuring a high degree of patient satisfaction and maximum reimbursement to the institution. Responsibilities include but are not limited to: scheduling, pre-registration, self-pay screening and insurance eligibility determination. Responsible for obtaining and verifying patient demographic and insurance information, determining insurance/payment source, identifying necessary authorization or referral requirements, and assisting with determining and resolving insurance issues.

    1. Greets patients in person and by telephone and updates their insurance/demographic information in the practice management system.
    2. Gathers registration and financial information for patient pre-registration, enters the information into the practice management system and ensures all entries are complete and accurate.
    3. Answers phones for the practice; schedules, re-schedules and cancels patient appointments based on established protocols.
    4. Contacts patients at home to confirm scheduled and cancelled appointments.
    5. Checks in patients upon arrival at the practice and performs full registration, including: verification of demographics, completion of financial screening, prioritizing and verifying insurance as appropriate with third-party providers, making follow-up appointments, discussing MSMC's self-pay policy for new patients, completing of Medicare as Secondary Payer questionnaire if appropriate, and having patient read and sign NOPP.
    6. Ensures the patient has paid, or collects, the appropriate co-pay under the direction of billing management, and provides the patient with a receipt as per cash-control protocols.
    7. May perform simple to moderately-complex charge entry tasks or enter payments collected from patients and prepares Cashier's deposit. Note: duties are mutually exclusive and may not be performed by the same employee.
    8. Facilitates prior authorization and appointment scheduling for diagnostic testing requested by providers for patients in EPIC.
    9. Reviews status of waiting room on a regular basis and advises patients of wait times.
    10. Ensures prior approval and other required procedures are met prior to delivery of care, by working collaboratively with other hospital departments.
    11. Reconciles daily patient schedule with encounters closed.
    12. Works billing edit reports and reviews encounters which may require correction.
    13. Scans documents into EPIC on a daily basis.
    14. Participates in system development and process improvement by providing feedback to Manager regarding issues in registration and change posting that impact negatively on operations.
    15. Follows all HIPAA and other federal/state agency requirements regarding proper handling of PHI documents.
    16. Other duties as assigned Requirements:--
    • Microsoft office suite (Word, Outlook, Excel) ? basic proficiency.
    • Keyboarding skills are necessary, CERNER, EPIC or other practice management experience preferred.
    • Experience: 1 year physician practice experience. Must have a minimum of one week training on-site which will be provided by practice. Preferred: experience in a medical office setting, utilizing a computer system for physician scheduling.
    • General Skills: Effective interpersonal and communication skills required.
    • Excellent telephone etiquette Knowledge of medical terminology strongly preferred. --Strength Through Diversity The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we're as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education and advancement as we revolutionize medicine together. We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care.-- Explore more about this opportunity and how you can help us write a new chapter in our story!-- Who We Are Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve. Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke's, and New York Eye and Ear Infirmary of Mount Sinai. The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression.-- 150 East 42nd Street
      4th Floor
      New York, NY 10017 Click here to view the "EEO is The Law" Poster Mount Sinai Health System endeavors to make Mount Sinai's Career Center accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Talent Acquisition team at P: 646-605-4600 or click on the Live Chat icon below! - LCA Notices

Keywords: Mount Sinai Medical Center, New York , Patient Encounter Associate- Full Time Day Shift- Ruttenberg Cancer Center- Mount Sinai Hospital, Healthcare , New York, New York

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