Company: Tempositions, Inc.
Location: New York
Posted on: September 25, 2022
Description Our client is a recognized leader in the emotional
health field, providing much needed services in a variety of
settings. - Whether through advocacy, education, innovation,
therapy referral services, community programs, crisis and support
helplines, emotional wellness awareness or emotional crisis
preparation and management, our client relies on its purpose driven
approach to help others who are struggling. - With strict adherence
to core values that promote dignity, respect, and mental and
emotional wellbeing for all, our client seeks individuals who align
with their mission and want to make a difference, providing care
and support, one person at a time. Position Objective: This contact
center-based position is ideal for individuals who are interested
in leveraging technology to increase access to behavioral health
support and strengthen the field of telehealth practitioners.
Clinical Supervisors work in small teams providing clinical
oversight and consultation for a designated shift of crisis
counselors providing evidence-informed information and referrals,
brief supportive counseling, crisis intervention, and suicide
prevention, to individuals who reach out via phone, chat, and text
to the National Suicide Prevention Lifeline in emotional distress
and/or seeking information on available services. Clinical
Supervisors are also allocated a team of crisis counselors they
engage in direct clinical and administrative supervision to support
their clinical growth. Department: Contact Center Services - Here 2
Help Connect Reports to: Clinical Manager Schedule: 10a - 6p Tues -
Sat (Sun/Mon off) 1p - 9p Tues - Sat (Sun/Mon off) 4p - 12a*
Mon-Fri (Sat/Sun off) Major duties and responsibilities
- Work in collaboration with other clinical supervisors to
provide guidance to all staff on shift on the effective and
efficient application of clinical skills and program policy through
live coaching, case consultations, and ad hoc supervision
- Work in collaboration with shift supervisors to ensure service
levels are met and to maintain efficient operations during a given
- Answer helpline calls/text/chats as necessary to maintain
service levels during call volume surges, staffing shortages,
and/or when otherwise needed to maintain service levels.
- Provide ongoing clinical supervision to direct reports on a
bi-weekly basis; reviewing the application of clinical skills and
provide feedback for ongoing development of clinical
competencies/skills, provide coaching where necessary, identify
areas of improvement, document supervision notes and make
recommendations for remediation in consultation with the Quality
Improvement and Training departments.
- Working in conjunction with the quality improvement department,
monitor interactions handled by direct reports for quality
improvement and training purposes; completing relevant
documentation and providing constructive feedback to
- Ensure compliance of direct reports with professional
development, meeting, and supervision requirements.
- Adhere to a performance-based management approach utilizing key
performance indicators to make data driven evaluations, culminating
in annual performance appraisals for all direct reports. Work with
program leadership to ensure efficient dissemination of all policy
and program changes, and assist with the implementation of new
- Based on observation and data patterns, recommend program
design modifications as needed to ensure the program supports
innovations in mental health.
- Coordinate and manage communications with external partners
such as public safety professionals, children's services, etc as
- Engage in professional development training and meetings as
- On-call duties as needed Requirements
- A minimum of 1-2 years of supervisory or clinical consultation
experience in a behavioral health setting is preferred.
- Experience providing high-quality clinical supervision or
clinical consultation, discussing topics such as trauma-informed
care, transference/countertransference, compassion fatigue, and
self-care. Ability to exercise sound clinical judgment in a
fast-paced environment to provide clinical guidance and coaching to
- Ability to communicate clinical knowledge clearly, effectively,
efficiently, courteously through oral and written language.
- Familiarity with Motivational Interviewing skills and
conflict-resolution skills in order to effectively engage with
crisis counselors in a supportive and collaborative manner.
- Comfortability in having corrective conversations,
identifying/developing remedial strategies and tools, and
implementing progressive discipline with direct reports.
- Superior time management skills as evidenced by timely
submission of all required documentation including comprehensive
and detailed supervision notes.
- Aptitude in seamlessly transitioning from one task to another,
whilst managing multiple responsibilities simultaneously.
- Knowledge of mental health resources in the New York
- Fluency in the English language, both oral and written. Fluency
in the Spanish language and/or Cantonese & Mandarin languages
(written required, verbal optional) preferred.
- Ability to work in a confidential and quiet space, with a
high-speed wi-fi connection. Must be comfortable working
independently and as part of a team in a collegial group
environment. Qualifications Valid NYS License (LMSW, LCSW, LMHC,
LMFT) in NYS State. Three years experience with the practice of
assessment and/or psychotherapy, and preferably with
administrative/supervisory duties. Crisis intervention and/or
mental health information and referral services experience a plus.
A National Provider Identification number is required by the date
of hire. Salary: $73K - $80K Full Benefits - Medical, Dental, and
Vision. Life insurance, 401K, Transit checks, Legal Services, and
much more! We are an equal opportunity employer and comply with all
applicable federal, state, and local fair employment practices
laws. We strictly prohibit and do not tolerate discrimination
against employees, applicants, or any other covered persons because
of race, color, religion, creed, national origin or ancestry,
ethnicity, sex, sexual orientation, gender (including gender
identity and expression), marital or familial status, age, physical
or mental disability, perceived disability, citizenship status,
service in the uniformed services, genetic information, or any
other characteristic protected under applicable federal, state, or
local law. Applications from members of minority groups and women
Keywords: Tempositions, Inc., New York , Clinical Supervisor, Healthcare , New York, New York
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