Director Client Engagement (Healthcare)
Posted on: January 26, 2023
Position at VMLY&R
About Us: VMLY&R VMLY&R Health is a global brand and
customer experience agency that harnesses creativity, technology,
and culture to create connected health experiences. But what does
that mean? It means we're a creative agency that is built on the
promise of collaboration and human connection. Creating connected
brands isn't just what we do - it's what we're known for and who we
are. We empower our clients to excel at the intersection of "brand"
and "customer experience," starting with simple goals: Create work
that becomes part of people's lives; promote value for our clients;
improve health outcomes and, in the best of cases, help the
We're committed to building a united global network of creators and
thinkers, regardless of their age, race, skin color, religion,
disability, sexual orientation, gender identity or expression. With
over 12,000 employees across the globe, our influence is made
stronger by applying our collective experiences to tell stories
that not only sell products and experiences, but also guarantee
positive representations of all communities.
Our unique culture is rooted in a great deal of care for you and
your success. Above all else, we are committed to strengthening
your experience by ensuring your inner potential continues to be
We also offer about a dozen employee resource groups (ERGs) that
allow you to tap into your personal identities, interests and
passions. Our ERGs celebrate ethnic diversity, life as a working
parent or caregiver, neurodiversity, the LGBTQ+ community,
wellbeing, and more. Regardless of your interests, there is no
shortage of opportunities to get involved, so tap into our global
network and find where you can make your ideas come to life.
The Director Client Engagement serves as an agency leader for
achieving the client's strategic brand objectives by collaborating
with the client and focusing on all facets of strategic growth. He
or she must establish and drive all facets of internal working
teams to deliver on clients' goals, objectives and overall
The Director Client Engagement also mines new, organic business
opportunities with existing clients, by building relationships
across the client's organization, and with key industry partners.
This person must be team-oriented and possess excellent problem
solving, interpersonal, verbal and written communication
Directors Client Engagement works closely with Supervisors to
foster a culture of growth and development with the team. They
regularly demonstrate initiative in all areas of improving the
management and growth of all partnerships, demonstrating a sense of
ownership and the ability to manage independently.
The Director Client Engagement must take ownership, drive marketing
excellence, innovation, and client intelligence. He/she is
responsible for of all areas of client delivery and overall
relationship health. Financial responsibilities include review and
sign-off of monthly billing and forecasting, client management or
escalation of billing as needed. Candidates must be prepared for a
fast-paced environment and be comfortable making decisions.
Responsibilities Responsible for development of long-term account
success and growth.
Works with Strategy and planning to transform knowledge of client
business objectives, internal and competitive opportunities, and
customer insights into actionable marketing communications
strategies and tactics.
Leads and manages team on a given book of business. Builds and
maintain senior level client relationships.
Provides team with direction and input to ensure business and
project goals are met (60%).
Mining new business opportunities (40%).
Responsible for development of direct reports
Exhibits enthusiasm for clients' business and industry. Maintains
leading edge of knowledge of clients' business and industry.
Recognizes and seizes opportunities to contribute to agency new
Regularly informs Group Director Client Engagement on status of
business, including escalation as needed.
Required Skills Is able to craft creative briefs and provide clear,
persuasive briefings to Creative teams and remain an active
contributor throughout the creative development process.
Understands paid search campaigns, major online media campaigns and
CRM/Direct experience is beneficial.
Has excellent presentation skills and presentation development
Has excellent organizational skills.
Is very comfortable working in an integrated agency
Financial responsibilities include review and sign-off of monthly
billing and forecasting, client management or escalation of billing
A familiarity with ecommerce and online advertising is
Is able to concurrently lead and grow multiple clients.
Required Experience Minimum of bachelor's degree or equivalent in a
related field; graduate degree is a plus.
Six to 10-plus years of experience, which may include large-agency
interactive or senior client-side marketing experience.
Experience with digital marketing and/or managing the design and
development of websites; traditional marketing experience is a
Has deep knowledge and experience with multichannel marketing.
Has experience managing and growing employees and teams
Our Benefits As the world leader in communications services, we
rely on the creativity of our people to deliver the best work for
our clients. In return, we invest in our employees by offering them
a diverse suite of benefits from best-in-class carriers, with
enough choice and flexibility to keep them and their families
healthy and happy today and tomorrow.
Corporate gift matching program
Paid time off for volunteering
Paid parental leave
Ranked No. 1 in advertising for our adoption assistance program
VMLY&R Diversity, Equity, and Inclusion (DEI) team, which
guides, celebrates, and promotes cultural literacy; increases
employee engagement; recruits and retains a diverse workforce; and
builds internal opportunities for people to learn and grow.
VMLY&R is an equal opportunity employer and all qualified
applicants will receive consideration for employment without regard
to age, race, color, religion, sex, gender identity, sexual
orientation, national origin, disability status, protected veteran
status, or any other characteristic protected by law.
This employer is a corporate member of
myGwork - LGBTQ+ professionals, the business community for LGBTQ+
students, inclusive employers & anyone who believes in workplace
Keywords: myGwork, New York , Director Client Engagement (Healthcare), Healthcare , Parsippany, New York
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