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Veterinary Receptionist

Company: PetVet Care Centers
Location: Brooklyn
Posted on: January 27, 2023

Job Description:

Heart of Brooklyn Veterinary Hospital is a multi-doctor two-hospital practice group in Brooklyn, NY. Our hospitals are located in Fort Greene and Flatbush. Our mission is to provide top-quality medical care for pets and exceptional customer service to clients. We believe that teamwork and a positive work environment are of the utmost importance. We are currently looking for a full-time and part-time receptionist (client service representative) for both locations.Position Overview: The Receptionist supports and adds value to an efficient organization dedicated to quality care and exceptional service. You will perform a variety of clerical and customer service work in providing support to the hospital, and to clients during often high stress situations.Tasks include: Coordinate the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems.Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately.

  • Organize and process all payment plans, billing statements, and collections. Perform cashiering duties; process refunds, returns and credits as needed.
  • Responds to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department/staff member as needed.
  • Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports.
  • Receive and distribute incoming mail; and process outgoing mail.
  • Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions; call clients whose pets have overdue treatments.
  • Respond to client emails; type and edit a variety of correspondence, and process faxes.
  • Able to learn basic veterinary medicine terminology.
  • Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients.
  • Use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software. -Minimum Qualifications/Requirements:
  • High school diploma, GED or equivalent combination of education, and/or experience.
  • Knowledge of clerical procedures such as alphabetizing files and records.
  • Must be flexible with scheduling and able to work some weekends and holiday.
  • Tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
  • Some moderately physically demanding work, involving lifting or carrying up to 50 pounds.Schedule:10-hour shiftsFull-time: 4 days per weekPart-time: 2 days per weekBenefits:Health Benefits including Dental and Vision (FT employees)4-day work weekPaid Time Off401K PlanUniform allowancePartner programs with companies such as Target, Dell, etc.Discounted Veterinary care for employee pets -Please apply online through

Keywords: PetVet Care Centers, New York , Veterinary Receptionist, Healthcare , Brooklyn, New York

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