After Hours and Night time Clinical Specialist, Full Time CCSS Remote (Remote, Sat and Sun 9-5p[...]

Company: VNS Health
Location: New York
Posted on: March 20, 2023

Job Description:

After Hours and Night time Clinical Specialist, Full Time CCSS Remote (Remote, Sat and Sun 9-5pm plus three Weekdays evening hours required) Overview
Triages incoming calls from patients and/care givers, assesses needs, gives appropriate clinical recommendations, and guides patient to appropriate level of care or resources. Communicates and coordinates care of patient when regional centers are closed. Works under general direction.
Responsibilities
--- Collects and compiles necessary medical and social information and utilizes clinical expertise, VNS Health policy and procedure and approved guidelines to assess the physical, social, and psychological needs of patients calling the Contact Center after-hours.--- Utilizes assessment data, clinical expertise, VNS Health policy and procedures and approved guidelines to provide appropriate care advice and direct caller to appropriate disposition during telephone encounter. Refers inquiries to an appropriate resource or level of care.--- Utilizes an automated set of clinical protocols, which guides the telephone interaction through a highly focused assessment and prompt disposition of the caller's problem.--- Enters telephone encounter into the computer system at time of call, including details of the situation, and outcome. Documents all inquiries for medical and statistical purposes and follows up with appropriate region and/or program to ensure individual patient situations requiring supervisory attention are met.--- Coordinates after hours care of patients by contacting field staff, MD's, patients, family members, contacts and/or vendors to ensure continuity of care after hours. Provides report on significant events, plan of care changes and other patient/caregiver issues requiring further action and/or follow-up to respective team.--- Supports field staff after-hours; consults and collaborates with clinical management to resolve complex issues with clinical information received.--- Assists with orientating new nurses to the Contact Center RN role and responsibilities--- Keeps abreast of new nursing trends and assumes responsibility for professional growth; maintains high levels of clinical knowledge and skills. Participates in on call coverage as needed to ensure department operational needs are met.--- Participates in special projects and performs other duties as assigned.
Qualifications
Licenses and Certifications:
License and current registration to practice as a Registered Professional Nurse in New York State requiredFor Hospice only:Hospice and Palliative Nurses Association (HPNA) certifiedpreferred

Education:
Associate's Degree in nursing requiredBachelor's Degree in nursing preferred

Work Experience:
Minimum of two years of experience in Home Care, Ambulatory Care, Emergency Room, Acute Care Telephone Triage and/or Management requiredClinical competence in nursing requiredAbility to multitask in a fast-paced setting requiredDemonstrated ability to listen attentively, evaluate calls, and use judgment in a time sensitive environment requiredEffective oral/written communication, analytical, interpersonal and leadership skills requiredProficient in the use of a personal computer preferably Microsoft Windows preferred


VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 125 years, our commitment to health and well-being is what drives us-we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNSHealth team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 "neighbors" who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNSHealth offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.Explore this LocationGet an idea of what your daily routine around the office would be likeRegister to be notified as soon as new jobs become available. Email Address Select a job category from the list of options. Select a location from the list of options. Finally, click "Add" to create your job alert. Job Category Location

• Nurse, Manhattan, New York, United States Remove As a team member of VNS Health, you share a passion for improving the health of patients through best-in-class care in the home and the community.At VNS Health, our priority is to create an environment where every team member feels they belong and are included.We provide our team members a well-rounded employment experience, competitive compensation, and a robust and affordable benefits package that serves you and your family. Our Total Rewards Program at VNSHealth is an investment in your health, wealth and life.

Keywords: VNS Health, New York , After Hours and Night time Clinical Specialist, Full Time CCSS Remote (Remote, Sat and Sun 9-5p[...], Healthcare , New York, New York