ASSOCIATE PRACTICE ADMINISTRATOR Full Time - Family Health Center of Harlem - New York, NY, 100[...]

Company: The Institute
Location: New York
Posted on: March 20, 2023

Job Description:

Job Details
Job Location: Family Health Center of Harlem - New York, NY
Position Type: Full Time
Salary Range: $24.10 - $30.25 Hourly

Description



Is cognizant of, and insurers that all practice operations in assigned region are consistent with objectives, philosophy, standards and policies of The Institute for Family Health.




Qualifications



CLINICAL / TECHNICAL / SERVICE

• 
  
• Demonstrate the ability to perform clinical / technical / service / administrative tasks
  
• Supervises and evaluates Lead PSR, acts as resource for Lead PSR regarding operational problems or questions, which cannot be solved or answer.
  
• Acts as a resource for support staff, for problems or questions, which they cannot solve or answer.
  
• Oversees and resolves problems relating to practice systems including appointments, registration, referrals, medical records, staff/patient relations and billing.
  
• Monitors PSR's schedules, resolution of conflicts, vacations, sick-days, etc.
  
• Assures adequate staffing coverage of administrative areas.
  
• Investigates and resolves patient billing problems; pulls charts, speaks with providers, communicates with Professional Billing, follows-up with patients.
  
• Processes sliding-fee scale requests; determines discounts and notifies Professional Billing.
  
• Investigates patient complaints, briefs senior administration, and provides follow up to patient.
  
• Reconciles petty cash daily; monitors safe contents; keeps log of petty cash.
  
• Reconciles daily office cash collections and completes bank deposits accordingly to IFH policy.
  
• Processes bi-weekly time cards for practice staff; totals for practice staff; reconciles with leave requests.
  
• Monitors and orders administrative supplies.
  
• Develops provider schedules and assures that they are entered correctly in the computer system.
  
• Reviews schedules pro-actively (at least once a week) to identify problems.
  
• Oversees the maintenance of provider schedules, and appropriate staffing of practitioners and patient services staff. Consults with supervisor when unable to resolve conflicts.
  
• Prepares statistics on practice operations as needed.
  
• Obtains tokens for patient reimbursement.
  
• Provides monthly appointment availability reports to site management team.
  
• Performs Patient Service Representative functions as required (i.e., registration, check-in,
  
  appointments, checkout, switchboard, referrals).
  
  • 
    
  • Assists the Senior Level Administration with special projects as necessary.
    
  • Shares the responsibility with Site Management team in overseeing the day-to-day operations from
    
    opening to closing.
    
    • 
      
    • Demonstrates the knowledge and skills necessary to provide care, based on physical,
      
      psychosocial, educational, safety, and related criteria, appropriate to the age of the patients in the assigned area.
      
      • 
        
      • Coordinate training of new employees.
        
      • Perform Epic system audits and assist in developing plans of correction for operating systems related to registration, scheduling, scanning, and referrals.
        
      • Prepare reports related to Epic system operations, work ques, charges, registration and insurance related issues.
        
      • Point person for equipment and mechanical problems in suites; follows up on correction.
        
      • May be required to perform duties as assigned or perform other duties when necessary.
        
        
        ORGANIZATIONAL / MANAGERIAL
        
        • 
          
        • Anticipate and respond to regulatory agencies and surveys performed.
          
        • Ensure consistent performance adherence to all applicable policies and procedures.
          
        • Complete required evaluations of PSR staff.
          
          EDUCATIONAL / PROFESSIONAL DEVELOPMENT
          
          • 
            
          • Comply with IFH required online trainings.
            
          • Comply with regulatory employee health requirements.
            
          • Requires a minimum of 1 supervision session each week ( conducted by Senior Practice Administrator or Director mentor)
            
            
            COMMUNICATION / RELATIONSHIPS
            
            • 
              
            • Effectively communicate with all affiliated Hospital departments and personnel, as well as to other affiliated organizations (such as managed care organizations).
              
            • Attend management meetings.
              
            • Display courtesy, tact and patience during interactions with all members of the staff and extended community.
              
            • Demonstrate a professional, courteous and respectful attitude in dealing with patients, families and significant others.
              
              
              
              
              
              
              
              
              
              KEY KNOWLEDGE, SKILLS, ABILITIES:
              
              
              
              
              
              • 
                
              • Knowledge of Joint Commission on the Accreditation of Healthcare Organizations(JCAHO) and Article 28 Regulatory Regulations
                
              • Experience hiring, evaluating, developing, and disciplining staff
                
                
                Proficiency with computers including Microsoft Office and Windows applications
                
                
                • 
                  
                • Experience with data analysis and electronic health records technology
                  
                • Ability to manage maintenance/repair, housekeeping, provisioning, and security for assigned site
                  
                • Strong leadership, problem solving and decision making skills
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  EDUCATION
                  
                  
                  Required
                  
                  
                  Preferred
                  
                  
                  
                  
                  
                  • 
                    
                  • High School Diploma
                    
                    
                    
                    X
                    
                    
                    
                    
                    
                    • 
                      
                    • Bachelor's Degree
                      
                      
                      
                      X
                      
                      
                      
                      
                      
                      
                      
                      
                      LICENSURE/CERTIFICATION
                      
                      
                      Required
                      
                      
                      Preferred
                      
                      
                      
                      
                      
                      • 
                        
                      • N/A
                        
                        
                        
                        
                        
                        
                        
                        
                        
                        WORK EXPERIENCE
                        
                        
                        Required
                        
                        
                        Preferred
                        
                        
                        
                        
                        
                        • 
                          
                        • Minimum of 1 year of Lead PSR experience or 3 years of Institute for Family Health Experience or bachelor's degree in healthcare or business related field.
                          
                          
                          
                          X
                          
                          
                          
                          
                          
                          
                          
                          
                          COMPUTER PROFICIENCY
                          
                          
                          Required
                          
                          
                          Preferred
                          
                          
                          
                          
                          
                          • 
                            
                          • Basic computer and internet navigational skills
                            
                            
                            
                            X
                            
                            
                            
                            
                            
                            • 
                              
                            • Familiarity with Microsoft applications (Windows, Word, Excel, Outlook)
                              
                              
                              
                              X
                              
                              
                              
                              
                              
                              • 
                                
                              • Experience with electronic health records technology
                                
                                
                                
                                X
                                
                                
                                
                                
                                
                                
                                
                                
                                LINGUISTIC SKILLS
                                
                                
                                Required
                                
                                
                                Preferred
                                
                                
                                
                                
                                
                                • 
                                  
                                • N/A
                                  
                                  
                                  
                                  
                                  
                                  
                                  
                                  
                                  
                                  PHYSICAL/ENVIRONMENTAL CONDITIONS
                                  Physical/Hazardous/Work Environment - The work environment and physical demands described here are representative of those required by an employee to perform essential functions of the job with or without reasonable accommodations.
                                  
                                  
                                  
                                  
                                  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; and use hands to finger, handle, or feel. The employee is frequently required to climb or balance and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
                                  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing duties of this job, the employee is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is usually moderate.
                                  
                                  
                                  
                                  
                                  OSHA
                                  
                                  
                                  
                                  
                                  Duties performed may require exposure to blood, body fluid and tissue.
                                  
                                  
                                  
                                  
                                  
                                  The Institute for Family Health is an Equal Employment Opportunity Employer. This job summary is intended to be brief and may not list all the duties and functions required, however, does highlight the essential requirements. Nothing outlined in this job summary is to be construed as an express or implied contract of employment.
                                  

Keywords: The Institute, New York , ASSOCIATE PRACTICE ADMINISTRATOR Full Time - Family Health Center of Harlem - New York, NY, 100[...], Healthcare , New York, New York