Faculty Group Practice Medical Secretary (1109124_RR00074245)
Company: NYU Langone Medical Center
Location: New York
Posted on: May 28, 2023
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Job Description:
NYU Grossman School of Medicine is one of the nation's
top-ranked medical schools. For 175 years, NYU Grossman School of
Medicine has trained thousands of physicians and scientists who
have helped to shape the course of medical history and enrich the
lives of countless people. An integral part of NYU Langone Health,
the Grossman School of Medicine at its core is committed to
improving the human condition through medical education, scientific
research, and direct patient care. At NYU Langone Health, equity,
diversity, and inclusion are fundamental values. We strive to be a
place where our exceptionally talented faculty, staff, and students
of all identities can thrive. We embrace diversity, inclusion, and
individual skills, ideas, and knowledge. For more information, go
to med.nyu.edu, and interact with us on LinkedIn, Glassdoor,
Indeed, Facebook, Twitter and Instagram.
Position Summary:
We have an exciting opportunity to join our team as a Faculty Group
Practice Medical Secretary.
In this role, the successful candidate The Medical Secretary
performs administrative and clerical tasks to support daily
practice operations. This role is responsible for scheduling
patient visits and procedures in collaboration with other areas
within the Medical Center, handling patient phone calls, and
maintaining efficient provider schedules.
Job Responsibilities:
* Schedules appointments for visits, treatments, and
procedures,
* Reviews appointment confirmation responses and manages
waitlists,
* Communicates to patients on upcoming scheduled visits, including
instructions, preparation, and forms,
* Obtains authorizations for services as needed,
* Answers calls and takes messages. Addresses questions or routes
messages to appropriate contact in a clear and timely manner,
* Handles faxes and mail,
* Prepares standard letters and forms as needed,
* Performs other duties as needed
Administrative Physician and Practice Support
* Demonstrates knowledge of the organization's patient experience
expectations and Service Standards and incorporates them in to the
performance of duties.
* Supports patient access activities (i.e. greets patients,
collects information, answers questions, requests for assistance
are directed to proper individual, etc.). Answers phones and
screens incoming calls. Provides information, take messages, or
redirects calls to the appropriate person.
* Maintains cooperative and professional relationships with
physicians, nurses, and office staff.
* Exercises skill in prioritizing assignments in order to complete
work in a timely manner when there are changes in workload,
assignments, pressures of deadlines, competitive requirements,
and/or a heavy workload.
* Demonstrates communication skills: using appropriate vocabulary
and grammar when obtaining and conveying information to patients,
physicians, nurses, and staff at various levels; in person, over
the phone, in writing, and in electronically sent messages.
* Participates in training staff in registration and office
policies and responsibilities. May assist, provide guidance and/or
train less senior staff
* Reviews all assigned in-basket messages and patient emails before
routing to the appropriate provider which includes staff messages,
appointment notifications, etc.
* Provides patients with non-clinical instructions for any upcoming
appointments/procedures.
* Promotes the use and sign-up of MyChart
* Follows scanning guidelines and best practices for importing
outside documents- results, records, forms, etc.
* Reviews the waitlist periodically and ensures patients are being
called and offered appointments.
* Responsible for rescheduling patients when physicians are out or
blocking their schedules.
* Organizes and distributes mail and faxes.
* Has a general knowledge of the practice/physician specialty
including conditions and treatments and scheduling scripts.
* Manages the physician's calendars including creating and sending
calendar invites.
* Releases medical records in accordance of HIPPA and FGP ROI
proceudres. Documents disclosures in Epic and fulfills requests
within a 10 day timeframe.
* Processes incoming and outgoing documents via paper and
electronic records. Scans, uploads and forwards appropriate
information within EPIC.
* Completes forms legibly and accurately. Forwards areas requiring
clinical information to LPN, RN or Licensed Provider. Secures
appropriate signatures and forwards documents/forms to correct
destination.
* Follows up with the physician on any outstanding messages related
to patient care
* Answers patient questions to ensure understanding and patient
satisfaction, or refers them to more senior level staff. Maintains
confidentiality on matters to which they are privileged. Refers all
questions/queries related to medical diagnosis or treatment to
RN/provider.
* Refers Surgical and Infusion scheduling to Senior Medical
Secretary
* Prepares routine memoranda letters, labels, routine manuscripts,
correspondence and other documents as needed. Reviews work for
accuracy and completeness.
* Receives prescription refill requests, locates requested
prescription in EMR, and tasks RN, LPN, or Provider to evaluate,
set up and/or process for renewal
* Communicates with pharmacies and patients to clarify prescription
questions and/or concerns, related to patient demographic,
insurance, and status information. Refers questions related to
prescription information to RN/LPN/Provider.
* Initiates and follows-up on pre-authorizations and appeals and
arranges peer-to-peer communication when required
* Responsible for Patient, Referral and Authorization
workqueues
* Obtains and documents referrals received in EPIC.
* Collaborates with other NYU Langone sites to ensure seamless
continuation of care.
* Remains current on latest best practices, policies and protocols
(including workflow updates, FOCUS trainings, and job-related
tasks)
* Maintains cleanliness of both personal and patient space,
including waiting areas and restocks supplies as needed.
* Communicates with patients, providing all scheduling
instructions, clarification, updates on status or changes and
answering related questions for any upcoming
appointments/procedures. Communicate with patients regarding status
of referrals and/or authorization
* Assists with the completion of special projects, reports and
activities. Ensures requested and related information is accurate
and complete. Brings any problems or questions to supervisor
attention.
* Performs other related duties as needed by providers and
supervisor
Patient Experience and Access
* Drives consistency in every patient and colleague encounter by
embodying the core principles of our FGP Service Strategy CARES
(Connect, Align, Respond, Ensure, and Sign-Off)
* Greets patients warmly and professionally, stating name and role,
and clearly communicates each step of the care/interaction as
appropriate
* Works collaboratively with colleagues and site management to
ensure a positive experience and timely resolution for all patient
interactions and inquiries whether in person, by phone or via
electronic messaging.
* Proactively anticipates patient needs, and participates in
service recovery by applying the LEARN model (Listen, Empathize,
Apologize, Resolve, Notify), and escalates to leadership as
appropriate.
* Shares ideas or any observed areas of opportunity, to improve
patient experience and patient access, with appropriate leadership.
(i.e. ways to optimize provider schedules, how to minimize delays,
increase employee engagement, etc.)
* Partners with Patient Access Center and Central Billing Office
team members to support collaboration and promote a positive
patient experience.
* Takes a proactive approach in ensuring that practice staff are
fully versed in the Access Agreement gold standard principles.
Minimum Qualifications:
To qualify you must have a High School diploma. Must include one
year of prior physician practice experience and knowledge of
medical terminology or the equivalent combination of education and
experience. Written and oral communication skills. Excellent
organizational skills and the ability to prioritize multiple tasks,
projects and assignments. Exceptional attention to detail and
accuracy. Proficiency in Microsoft Office and EHR (EPIC preferred).
Light, accurate keyboarding skills required. Ability to complete
multiple tasks efficiently and thrive in a team work environment
which pursues a positive patient care experience.
Preferred Qualifications:
Intermediate knowledge of computer-based scheduling, appointment
programs or EPIC EHR system strongly preferred.
Qualified candidates must be able to effectively communicate with
all levels of the organization.
NYU Grossman School of Medicine provides its staff with far more
than just a place to work. Rather, we are an institution you can be
proud of, an institution where you'll feel good about devoting your
time and your talents.
NYU Grossman School of Medicine is an equal opportunity and
affirmative action employer committed to diversity and inclusion in
all aspects of recruiting and employment. All qualified individuals
are encouraged to apply and will receive consideration without
regard to race, color, gender, gender identity or expression, sex,
sexual orientation, transgender status, gender dysphoria, national
origin, age, religion, disability, military and veteran status,
marital or parental status, citizenship status, genetic information
or any other factor which cannot lawfully be used as a basis for an
employment decision. We require applications to be completed
online.
If you wish to view NYU Grossman School of Medicine's EEO policies,
please click here. Please click here to view the Federal "EEO is
the law" poster or visit
https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for
more information.
NYU Langone Health provides a salary range to comply with the New
York City Law on Salary Transparency in Job Advertisements. The
salary range for the role is $59,748.00 - $59,748.00 Annually.
Actual salaries depend on a variety of factors, including
experience, specialty, education, and hospital need. The salary
range or contractual rate listed does not include
bonuses/incentive, differential pay or other forms of compensation
or benefits.
To view the Pay Transparency Notice, please click here
Keywords: NYU Langone Medical Center, New York , Faculty Group Practice Medical Secretary (1109124_RR00074245), Healthcare , New York, New York
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