Patient Care Advocate - Clinical Nurse Specialist

Company: Nurse.com
Location: New York
Posted on: September 20, 2023

Job Description:

Thank you for considering Progyny!Are you passionate about helping people and getting patients the answers they need? We are looking for a clinical nurse specialist to join our Patient Care Advocate Team. You should be a proactive person, with excellent communication skills and a positive, can-do attitude. Gain new knowledge about a growing industry while using your customer relations and patient care experience. The patient is at the center of everything we do - you are the front line!Patient Care Advocates exist within two paths, our Welcome Specialist, and our Match team. Welcome Specialist are our member's first impression of Progyny and offer support and resources to those starting their journey. Each of our members is then paired with a person on our Match team to support their continued journey.The two paths within the role work alongside each other daily to deliver a thoughtful, empathetic, and stellar member experience!What you'll be doing...

• Own the Progyny member relationship for specific clients
• Ongoing concierge service for your members
• Educating on available services
• Providing information on fertility treatment and centers
• Serving as a liaison between members and clinics
• Maintaining member satisfaction by answering member's questions via call or email
• Scheduling appointmentsAbout you...
  • You must be a clinical nurse specialist or midwife based in one of the following:
    • Minnesota
    • Mississippi
      • Excellent customer service and interpersonal skills - ability to communicate accurately and concisely
      • Ability to work independently and demonstrate good judgment
      • Knowledge of fertility industry and patient procedures required
      • Highly organized, quick learner, with ability to multitask and prioritize work effectively
      • Action oriented and motivated by results
      • Full of energy when faced with challenges
      • Able to make and implement tough decisions
      • Flexible and adaptable
      • Hard working
      • Empathetic and genuineAbout Progyny:Progynyis a leading fertility benefits management company in the US.We are redefining fertility and family building benefits, proving that a comprehensive and inclusive fertility solution can simultaneously benefit employers, patients, and physicians.Our benefits solution empowers patients with education and guidance from a dedicated Patient Care Advocate (PCA), provides access to a premier network of fertility specialists using the latest science and technologies, reduces healthcare costs for the nation's leading employers, and drives optimal clinical outcomes. We envision a world where anyone who wants to have a child can do so.Our mission is tomake any member's dream of parenthood come true through a healthy, timely,and supported fertility and family building journey.Come join a companythat'sbeen recognized by Modern Healthcare as one of the Best Places to Work in Healthcare.Our perks:
        • Family friendly benefits: Paid maternity and paternity, fertility benefits (including egg freezing and IVF), emergency childcare program, parent's group
        • Health, dental, vision and life insurance options for employees and family
        • Paid vacation and summer flex time
        • Company equity
          • Bonus program
          • 401K Match
          • Company social events
          • Flex days (3 days a week in the office) for positions located at NY officeIn compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $65,000 - $75,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.Progyny is anEqual Opportunity Employer.We respect and seek to empower each individual and support the diverse cultures, perspectives,skillsand experiences within our workforce.

Keywords: Nurse.com, New York , Patient Care Advocate - Clinical Nurse Specialist, Healthcare , New York, New York