Process Documentation & SOP Specialist

Company: Boca Pharmacy Group
Location: New York City
Posted on: January 8, 2026

Job Description:

Job Description Boca Pharmacy Group is a founder-led, multi-state pharmacy organization focused on operational clarity, regulatory compliance, and scalable execution. We operate in a highly regulated environment where consistency, accuracy, and clear documentation are critical to daily operations, onboarding, audits, and growth. Our teams rely on well-documented processes to ensure work is done correctly, consistently, and in compliance with applicable standards. Position Overview We are seeking a Process Documentation & SOP Specialist to work directly with teams across the organization to document how work is actually performed, not how it is assumed to be done. This is a hands-on, execution-focused role. You will observe real workflows, conduct detailed process walkthroughs, ask clarifying questions, and translate complex pharmacy and healthcare operations into clear, step-by-step SOPs written in plain language. Documentation must be practical, accurate, and easy to follow. If a new hire cannot execute a process using the SOP with minimal guidance, the documentation is not considered complete. Key Responsibilities Process Discovery & Workflow Capture Work directly with department leads and frontline staff to document day-to-day workflows Observe real operations to understand how work is actually performed Conduct structured walkthroughs and interviews with subject matter experts Identify process handoffs, decision points, dependencies, and risk areas SOP Development & Standardization Create clear, standardized SOPs written in plain, simple language Break complex workflows into logical, sequential steps Define process purpose, scope, ownership, tools used, inputs, and outputs Ensure documentation supports onboarding, training, and audit readiness Required Qualifications Proven experience in process documentation, SOP development, or operational documentation Strong ability to simplify complex workflows without losing accuracy or compliance context Excellent written communication skills with high attention to detail Comfortable working cross-functionally with operational, administrative, and clinical teams Ability to ask detailed, clarifying questions and validate process accuracy Preferred Qualifications Experience in healthcare, pharmacy, or other regulated environments Familiarity with compliance-driven or audit-ready documentation Experience documenting operational processes within structured systems or tools What Success Looks Like SOPs that new hires can follow with minimal supervision Clear, consistent documentation across departments Reduced ambiguity in daily operations Documentation that supports compliance, audits, onboarding, and scale

Keywords: Boca Pharmacy Group, New York , Process Documentation & SOP Specialist, Healthcare , New York City, New York