Tour Coordinator
Company: NYC Health + Hospitals/Correctional Health Service
Location: New York City
Posted on: January 8, 2026
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Job Description:
Job Description New York City Health and Hospitals Corporation
Outposted Therapeutic Housing Units Program (OTxHU) Since 2016,
Correctional Health Services (CHS) has been the direct provider of
health care in the New York City jails. Deeply committed to human
dignity and patient rights, CHS is part of the NYC Health Hospitals
system and is a key partner in the City’s efforts to reform the
criminal-legal system. Our in-jail clinical services include
medical, nursing, and mental health care; pharmacy services;
substance-use treatment; social work; dental and vision care;
discharge planning; and reentry support. Given the high visibility
of this initiative, we are seeking the highest caliber health care
professionals in key clinical services to staff our Outposted
Therapeutic Housing Units (OTxHU). To be located in three NYC
Health Hospital acute care facilities, the OTxHU is a pioneering
approach to safely increasing access to high quality clinical care
for patients in custody who have complicated health conditions.
OTxHUs will bridge the gap in the continuum between care provided
in the jails and inpatient hospitalization, with admission to and
discharge from the OTxHU in accordance with a patient’s clinical
needs. CHS will be the primary health care providers on these units
and the NYC Department of Correction will provide security and
custody management. The OTxHU at NYC Health Hospitals/Bellevue in
Manhattan will be the first of this unique, groundbreaking project
to open with a planned completion date as early as the end of 2024.
This is an incredible opportunity to be part of a passionate and
motivated team providing care to some of the City’s most
marginalized, vulnerable people. *To help support continuity of
operations and care, staff selected to work in the OTxHU may also
be required to work in CHS locations within the jails.
Additionally, while CHS seeks the most qualified individuals for
these positions, preference will be given to equally qualified,
internal candidates. Time: 8a-4p Days: Mon-Fri Facility:
Bellevue-OTxHU and shifts on Rikers Island Under the supervision of
the Health Service Administrator, the Tour Coordinator is
responsible for managing and coordinating assigned sub-unit
operations and administration. The Tour Coordinator (TC) is a vital
part of this, providing essential support for clinic operations and
administrative oversight across CHS sites. The TC's duties include
process monitoring and direct handling of department-specific
requests, such as telephonic and email requests, daily operational
coordination tasks, and preparing operational reports.
Responsibilities Assists in planning for the service/program
through consultation with management, clinical staff, and other
associated healthcare services to coordinate joint patient and
management objectives. Assists in planning development and may
conduct training programs to maintain personnel proficiency, use of
new equipment, and implement methods and procedures. Act as an
intermediary between CHS management, central operations, and
Correctional staff to ensure patient production for health care
services. Monitors patient production and conducts regular visits
to clinic areas or patient holding areas to ensure proper patient
flow and to flag unnecessary delays in patient’s movement to
Correctional staff. Performs data entry and retrieval of records,
lists, and statistical information; reviews statistical reports for
accuracy and initiates procedures to resolve deficiencies; compiles
and enters data; makes calculations; and prepares charts, graphs,
databases, summaries, and reports. Provides administrative support
for a comprehensive health service program of professional and
non-professional staff and related health care personnel. Assists
in scheduling meetings and appointments within the department and
external entities. Prepares and maintains operational manuals and
procedures up to date. Manages all departmental repairs and
ordering of stationery and equipment as needed. Other
administrative duties as deemed necessary 1. A Baccalaureate Degree
from an accredited college or university in Business
Administration, Engineering or Social Sciences, Health Care
Specialization, Physical Sciences or related programs; and A
minimum of four years of progressive, responsible experience
related to Health Care Program Planning, Research, Design,
Operation, Evaluation and Analysis; or 2. A Masters Degree from an
accredited college or university in Public Health, Public or
Hospital Administration, Health Care Specialization, Business
Administration or related disciplines; and A minimum of three years
progressive, responsible experience directly related to health care
program planning, research, design, operation, evaluation and
analysis; or 3. A satisfactory equivalent combination of training,
education and experience; and, 4. Demonstrated skills in written
and oral communication. NYC Health and Hospitals offers a
competitive benefits package that includes: Comprehensive Health
Benefits for employees hired to work 20 hrs. per week Retirement
Savings and Pension Plans Paid Holidays and Vacation in accordance
with employees' Collectively bargained contracts Loan Forgiveness
Programs for eligible employees College tuition discounts and
professional development opportunities College Savings Program
Union Benefits for eligible titles Multiple employee discounts
programs Commuter Benefits Programs
Keywords: NYC Health + Hospitals/Correctional Health Service, New York , Tour Coordinator, Healthcare , New York City, New York
