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Chef Concierge

Company: The Dominick
Location: New York
Posted on: December 5, 2019

Job Description:

As the only Five-Diamond property in New York City---s SoHo neighborhood, the 46-story, 391-room hotel offers guests unsurpassed accommodations and sweeping views of Manhattan and the Hudson River. With paramount service, spacious accommodations, a world-class spa, outdoor pool, three food & beverage venues, and banquet and event space, The Dominick joins only two other premier hotels in New York City in Preferred Hotels & Resorts--- prestigious--Legend Collection.---- The Dominick is looking for a--Chef Concierge--to join our--team!-- JOB OVERVIEW -- The Chef Concierge oversees the Concierge team to ensure complete guest satisfaction and provide all guests with a successful experience during their stay, by providing information and services in order to both meet and exceed guest needs and expectations. The Chef Concierge plays a vital role in assisting the team with guest recognition.-- ESSENTIAL JOB FUNCTIONS -- 1.-------- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.-- 2.-------- Maintain complete knowledge of correct maintenance and use of equipment.-- Use equipment only as intended.-- 3.-------- Anticipate guests--- needs, respond promptly and acknowledge all guests, however busy and whatever time of day.-- 4.-------- Maintain positive guest relations at all times.-- 5.-------- Resolve guest complaints, ensuring guest satisfaction.-- 6.-------- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.-- 7.-------- Maintain complete knowledge--at all times--of:-- all hotel features/services, hours of operation.-- Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care.---- Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests.---- Respond to special requests for services including, but not limited to, dentists, doctors, childcare, florists, etc.---- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.--

Keywords: The Dominick, New York , Chef Concierge, Hospitality & Tourism , New York, New York

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